Last updated:Today at 10:00
Train companies affected:South Western Railway
Willesden Junction (WIJ)
Willesden Junction station, Station Approach, Harlesden, Greater London, NW10 4UY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 20:15
- Opening Hours Saturday: 06:30 - 20:15
- Opening Hours Sunday: 09:15 - 18:30
Location
Ticket offices are located at the main (Old Oak Lane) and Harrow Road entrances
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Office
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:16 - 01:30
- Information Services Opening Times Saturday: 05:16 - 01:30
- Information Services Opening Times Sunday: 06:44 - 00:45
Staff Help Available
- Staff Help Available Monday to Friday: No
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
Customer Help Points
Yes
Customer Services Notes
Customer Information Point on Platforms 4/5 or at the ticket offices
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Two lifts provide step-free access from the main (Old Oak Lane) entrance to all platforms. Please note: there is no step-free access at the Harrow Road entrance
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Located on Platform 3
Waiting rooms
Yes
Closed until further notice
A large heated waiting room is located on Platforms 4/5
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
contact taxi operator directly
Impaired mobility set down/pick-up point
Yes
Outside the main (Old Oak Lane) entrance
Staff Help
Staff help available
- Staff help available Monday to Friday: No
- Staff help available Saturday: No
- Staff help available Sunday: No
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Nearest accessible station
Toilets
Yes
Located on Platform 3
Accessible Toilets
Yes
Located on Platform 3
Baby Changing
Yes
Waiting Rooms
Yes
Closed until further notice
A large heated waiting room is located on Platforms 4/5
Seating Area
Yes
Refreshment Facilities
Yes
Coffee shops with indoor seating are located on Platforms 3 and 4
Shops
Yes
A photo booth is located at the main (Old Oak Lane) ticket hall
Pay Phones
No
Post Boxes
Yes
Opposite the main (Old Oak Lane) entrance
Bicycle Storage
Spaces
60 spaces
Type of Storage
Stands
Location
Cycle stands are available outside the main (Old Oak Lane) and Harrow Road entrances
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop N in Station Approach for eastbound services to Camden Road
Use Bus stop N in Station Approach for westbound services to Richmond
A taxi freephone is located in the main (Old Oak Lane) ticket hall
Served by London Buses routes 18, 220, 228, 266 and 487. All bus stops are clearly signed from the station
There is a frequent London Underground (Bakerloo line) service from this station
Heathrow - change at Clapham Junction for Feltham Railair link Gatwick or Luton - Change at West Hampstead for trains to Luton Airport Stansted - Change at Stratford
