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Willesden Junction (WIJ)

Willesden Junction station, Station Approach, Harlesden, Greater London, NW10 4UY

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 20:15
  • Opening Hours Saturday: 06:30 - 20:15
  • Opening Hours Sunday: 09:15 - 18:30
Location

Ticket offices are located at the main (Old Oak Lane) and Harrow Road entrances

London Fare Zone

Zone 2/3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Office
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:16 - 01:30
  • Information Services Opening Times Saturday: 05:16 - 01:30
  • Information Services Opening Times Sunday: 06:44 - 00:45

Staff Help Available

  • Staff Help Available Monday to Friday: No
  • Staff Help Available Saturday: No
  • Staff Help Available Sunday: No

Customer Help Points

Yes

Customer Services Notes

Customer Information Point on Platforms 4/5 or at the ticket offices

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Two lifts provide step-free access from the main (Old Oak Lane) entrance to all platforms. Please note: there is no step-free access at the Harrow Road entrance

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Located on Platform 3

Waiting rooms

Yes

Closed until further notice

A large heated waiting room is located on Platforms 4/5

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

contact taxi operator directly

Impaired mobility set down/pick-up point

Yes

Outside the main (Old Oak Lane) entrance

Staff Help

Staff help available
  • Staff help available Monday to Friday: No
  • Staff help available Saturday: No
  • Staff help available Sunday: No
Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

Nearest accessible station

Toilets

Yes

Located on Platform 3

Accessible Toilets

Yes

Located on Platform 3

Baby Changing

Yes

Waiting Rooms

Yes

Closed until further notice

A large heated waiting room is located on Platforms 4/5

Seating Area

Yes

Refreshment Facilities

Yes

Coffee shops with indoor seating are located on Platforms 3 and 4

Shops

Yes

A photo booth is located at the main (Old Oak Lane) ticket hall

Pay Phones

No

Post Boxes

Yes

Opposite the main (Old Oak Lane) entrance

Bicycle Storage

Spaces

60 spaces

Type of Storage

Stands

Location

Cycle stands are available outside the main (Old Oak Lane) and Harrow Road entrances

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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