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Last updated:Today at 10:18
Train companies affected:Avanti West Coast, ScotRail, TransPennine Express

Woolwich Arsenal (WWA)

Woolwich Arsenal station, Woolwich New Road, Woolwich, Greater London, SE18 6EU

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:40 - 20:05
  • Opening Hours Saturday: 06:10 - 20:05
  • Opening Hours Sunday: 06:40 - 21:10

Assistance/Help available from station staff from First to Last trains.

Location

On way in to access trains

London Fare Zone

Zone 4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

in booking hall

Height adjusted ticket office counter

Yes

Counters can be raised or lowered to suit all customers

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
Smartcard validators

Yes

Smartcard note

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: Yes

Train running Information and advice on how to get assistance available through the Help Point.

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

in booking hall

Height adjusted ticket office counter

Yes

Counters can be raised or lowered to suit all customers

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Platform 1- Available during staffing hours. This toilet is stoma friendly.

Waiting rooms

Yes

Heated waiting room on Platform 1

Only available when staff present

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis (Black cabs) are available from the taxi rank.

Impaired mobility set down/pick-up point

Yes

Accessible spaces

5 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point

Yes

On platform

Helpline

Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Toilets

Yes

Platform 1- Available during staffing hours

Accessible Toilets

Yes

Platform 1- Available during staffing hours. This toilet is stoma friendly.

Baby Changing

Yes

Platform 1- Available during staffing hours

Waiting Rooms

Yes

Heated waiting room on Platform 1

Only available when staff present

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

110 spaces

Accessible spaces

5 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £6.20
  • Rate per day £6.80
  • Rate on Saturday £5.10
  • Rate on Sunday £3.50
  • Rate per week £30.10
  • Rate per month £113.40
  • Rate per 3 months £337.30
  • Rate per 6 months £665.00
  • Rate per year £1170.00

Notes

From 1st June - new off peak evening rate (after 18:00) - £1.50

ATM

Yes

Refreshment Facilities

Yes

Coffee shop and Selecta vending machines

Shops

Yes

dry cleaner

Pay Phones

Yes

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Bicycle Storage

Spaces

8 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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