Last updated:Today at 15:10
Train companies affected:South Western Railway
Woolwich Arsenal station, Woolwich New Road, Woolwich, Greater London, SE18 6EU
Assistance/Help available from station staff from First to Last trains.
On way in to access trains
Zone 4
Yes
Yes
in booking hall
Yes
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.
Yes
Yes
in booking hall
Yes
Counters can be raised or lowered to suit all customers
Yes
Yes
Yes
Platform 1- Available during staffing hours
Yes
Heated waiting room on Platform 1
Only available when staff present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis (Black cabs) are available from the taxi rank.
Yes
5 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Yes
Platform 1- Available during staffing hours
Yes
Platform 1- Available during staffing hours
Yes
Platform 1- Available during staffing hours
Yes
Heated waiting room on Platform 1
Only available when staff present
Yes
APCOA Parking
110 spaces
5 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
From 1st June - new off peak evening rate (after 18:00) - £1.50
Yes
Yes
Coffee shop and Selecta vending machines
Yes
dry cleaner
Yes
Yes
Public telephones are not wheelchair accessible
8 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
No
No
There are no cycle hire facilities at this station
Towards Charlton: Bus stop H on Woolwich New Road.
Towards Dartford: Bus stop G on Vincent Road
There is a taxi rank right outside the station
Information to plan your onward journey is available in a printable format here