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Last updated:Today at 14:59
Train companies affected:London Overground, Southern

Worcester Foregate Street (WOF)

Worcester Foregate Street station, Foregate Street, Worcester, Worcestershire, WR1 1DB

The lifts are out of order between platform 2 and the exit at Worcester Foregate Street.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 19:00
  • Opening Hours Saturday: 06:10 - 19:00
  • Opening Hours Sunday: 09:00 - 16:45

None

Location

A Ticket Vending Machine is located in the Booking Hall, next to the Ticket Office window.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

A Ticket Vending Machine is available by the Ticket Office.

Height adjusted ticket office counter

No

1 to 1 contact with ticket office staff

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

  • Staff Help Available Monday to Friday: 05:20 - 00:15
  • Staff Help Available Saturday: 05:50 - 00:15
  • Staff Help Available Sunday: 08:30 - 23:30

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Customer Help Points

Yes

Customer Services Notes

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Worcester Foregate Street Station is accredited by the Secure Station Scheme**

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Ticket barriers and gates

No

Accessible ticket machines

Yes

A Ticket Vending Machine is available by the Ticket Office.

Height adjusted ticket office counter

No

1 to 1 contact with ticket office staff

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:40-21:30

Waiting rooms

Yes

Waiting rooms on platforms 1 & 2, step free with push button automatic door opener

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are not available

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:20 - 00:15
  • Staff help available Saturday: 05:50 - 00:15
  • Staff help available Sunday: 08:30 - 23:30

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

24 hours, 7 days a week (except Christmas Day and Boxing Day)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 1. The toilet facilities are available Monday - Sunday 05:40-21:30. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The National key toilet facilities are available: Monday - Sunday 05:40-21:30 .

Accessible Toilets

Yes

The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:40-21:30

Baby Changing

Yes

Waiting Rooms

Yes

Waiting rooms on platforms 1 & 2, step free with push button automatic door opener

Seating Area

Yes

Refreshment Facilities

Yes

Pay Phones

No

Accessible Public Telephones

Yes

Public telephones are not accessible

Bicycle Storage

Spaces

36 spaces

Type of Storage

Stands

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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