Last updated:Today at 03:11
Train companies affected:South Western Railway
Worcester Shrub Hill (WOS)
Worcester Shrub Hill station, Shrub Hill, off Shrub Hill Road, Worcester, Worcestershire, WR4 9EJ
The lifts are out of order at Worcester Shrub Hill station.
Due to essential platform roof replacement works from 5 June 2023 until further notice, passengers with disability scooters will experience slightly reduced turning area on the platform when leaving and accessing the train. For this works period only passengers with large disability scooters may wish to board and leave the train at Worcester Foregate Street.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Thursday: 06:00 - 11:00
- Opening Hours Friday: 06:00 - 19:00
- Opening Hours Saturday: 07:00 - 11:00
- Opening Hours Sunday: 09:00 - 14:00
None
Location
A Ticket Vending Machine is located in the Booking Hall.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
No
A Ticket Vending Machine is located in the Booking Hall.
Height adjusted ticket office counter
No
1 to 1 contact with ticket office staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
- Staff Help Available Monday to Friday: 04:55 - 00:25
- Staff Help Available Saturday: 05:30 - 00:00
- Staff Help Available Sunday: 08:00 - 00:25
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points
Yes
Customer Services Notes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Worcester Shrub Hill Station is accredited by the Secure Station Scheme**
Luggage Storage
No
Lost Property
No
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category B3 station. This means that there is some step-free access, may this be in one direction only - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Ticket barriers and gates
No
Accessible ticket machines
No
A Ticket Vending Machine is located in the Booking Hall.
Height adjusted ticket office counter
No
1 to 1 contact with ticket office staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not accessible
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are not available
Impaired mobility set down/pick-up point
No
Accessible spaces
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:55 - 00:25
- Staff help available Saturday: 05:30 - 00:00
- Staff help available Sunday: 08:00 - 00:25
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:15-21:30. The toilet facilities are not available when the Ticket Office is closed.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Operator
SABA UK
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
93 spaces
Accessible spaces
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £4.90
- Rate per day £6.90
- Rate on Saturday £4.90
- Rate on Sunday £4.90
- Rate per week £26.00
- Rate per month £82.70
- Rate per year £660.90
Refreshment Facilities
Yes
Pay Phones
Yes
Accessible Public Telephones
Yes
Public telephones are not accessible
Bicycle Storage
Spaces
0 spaces
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
In the event of engineering, Rail replacement buses will use the public bus stops on Worcester Shrub Hill Road near to the drive to the station
Worcester Shrub Hill (WOS) Station Central 01905 22292 City 01905 726726 Phoenix Radio 01905 610010
Information to plan your onward journey is available in a printable format here
