Last updated:Today at 05:33
Train companies affected:South Western Railway
Worcester Shrub Hill station, Shrub Hill, off Shrub Hill Road, Worcester, Worcestershire, WR4 9EJ
Due to essential platform roof replacement works from 5 June 2023 until further notice, passengers with disability scooters will experience slightly reduced turning area on the platform when leaving and accessing the train. For this works period only passengers with large disability scooters may wish to board and leave the train at Worcester Foregate Street.
None
A Ticket Vending Machine is located in the Booking Hall.
Yes
No
A Ticket Vending Machine is located in the Booking Hall.
No
1 to 1 contact with ticket office staff
Yes
No
No
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Yes
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Worcester Shrub Hill Station is accredited by the Secure Station Scheme**
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No
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
This station has been classified as a step-free access category B3 station. This means that there is some step-free access, may this be in one direction only - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
No
No
A Ticket Vending Machine is located in the Booking Hall.
No
1 to 1 contact with ticket office staff
Yes
Yes
Yes
No
Yes
Yes
Public telephones are not accessible
Yes
Yes
Yes
Accessible taxis are not available
No
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Yes
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Yes
24 hours, 7 days a week (except Christmas Day and Boxing Day)
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Yes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Sunday 05:15-21:30. The toilet facilities are not available when the Ticket Office is closed.
Yes
No
No
Yes
SABA UK
93 spaces
6 spaces
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Yes
No
No
Parking charges apply
Yes
Yes
Yes
Public telephones are not accessible
0 spaces
No
No
There are no cycle hire facilities at this station
In the event of engineering, Rail replacement buses will use the public bus stops on Worcester Shrub Hill Road near to the drive to the station
Worcester Shrub Hill (WOS) Station Central 01905 22292 City 01905 726726 Phoenix Radio 01905 610010
Information to plan your onward journey is available in a printable format here