Woolwich Arsenal (WWA)

Managed by Southeastern 

 
Woolwich Arsenal station
Woolwich New Road
Woolwich
Greater London
SE18 6EU
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee shop
  • ATM machine

    ATM machine
  • Toilets

    Toilets Platform 1- Available during staffing hours
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops dry cleaner
 
 

Woolwich Arsenal

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Route planning around the station including maps and platforms

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Station Message: Alert!

On weekdays, the busiest times at this station are generally between 06:00 and 09:00 and 16:30 and 19:30. 

Station Message: Alert!

The lift on platform 2 at Woolwich Arsenal is out of service until further notice. 

Station Message: Alert!

To help with social distancing, there will be no direct access between Southeastern platforms and the DLR at this station, from Monday 18th May until further notice, between the hours of 06:00 and 22:00. 

Assisted access to the platforms is still available, please speak to a member of staff. 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage spaces
8
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
Station Car Park
Operator
Saba Park Solutions UK Limited
Phone number
03301 235 247
Email address
customersupport.uk@sabagroup.com
Note

From 1st June - new off peak evening rate (after 18:00) - £1.50

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
110  with 3 accessible spaces available
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space 
Free of charge
No
Daily rate
£6.00
Off peak rate
£5.40
Saturday rate
£4.20
Sunday rate
£1.00
Weekly rate
£27.30
Monthly rate
£103.40
3 Monthly rate
£307.50
6 Monthly rate
£605.90
Annual rate
£1076.50

From 1st June - new off peak evening rate (after 18:00) - £1.50

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

There is a taxi rank right outside the station 

Accessible taxis

Accessible taxis (Black cabs) are available from the taxi rank. 

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:40 - 20:05
Saturday 06:10 - 20:05
Sunday 06:40 - 21:10

Assistance/Help available from station staff from First to Last trains.

Location

On way in to access trains

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Counters can be raised or lowered to suit all customers
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
in booking hall
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at ticket office
Smartcards validators
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Penalty fares
Penalty fares apply for Southeastern 
London fare zone
Zone 4

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
On platform
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
This station has Secure station accreditation - For more information contact 0345 322 7021
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Outside of the station 

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Refreshment facilities
Yes
Coffee shop
Shops
Yes
Type of shops available
dry cleaner
Toilets
Yes
Toilets Location
Platform 1- Available during staffing hours
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
Platform 1- Available during staffing hours 
National key toilets
Yes
National key toilets location
Platform 1- Available during staffing hours
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Assisted travel
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.
Staff help available
Yes
*Helpline closed on Christmas Day Assistance/Help available from station staff from First to Last trains.
Staff help available opening times
Monday - Sunday 24 Hours a Day

Assistance/Help available from station staff from First to Last trains.

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.
Wheelchairs available
Yes

Station Map

 
Station plan

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