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York (YRK)

York station, Station Road, York, North Yorkshire, YO24 1AB

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:00 - 20:00
  • Opening Hours,Saturday: 06:00 - 20:00
  • Opening Hours,Sunday: 08:00 - 18:00
Location

On main concourse.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Accessible machines are available on the main concourse

Height adjusted ticket office counter

Available

Available during Travel Centre opening times

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Information Available

  • Yes - from information point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 00:00 - 23:59
  • Information Services Opening Times,Saturday: 00:00 - 23:59
  • Information Services Opening Times,Sunday: 00:00 - 23:59

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available
  • Staff Help Available,Monday to Friday: Available
  • Staff Help Available,Saturday: Available
  • Staff Help Available,Sunday: Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

No

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Friday: 09:00 - 16:00

Trolleys

Available

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Accessible machines are available on the main concourse

Height adjusted ticket office counter

Available

Available during Travel Centre opening times

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.

Waiting rooms
  • Waiting rooms,Monday to Sunday: 06:00 - 22:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

Impaired mobility set down/pick-up point available

Available

Accessible spaces

York Car Park 2

6 spaces

York Car Park 1

0 spaces

York Car Park 2 

Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.

Accessible car park equipment

York Car Park 2

York Car Park 1

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available
  • Staff help available,Monday to Friday: Available
  • Staff help available,Saturday: Available
  • Staff help available,Sunday: Available

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

No

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Available

The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Sunday: 06:00 - 22:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating Area

Available

Station Short Stay Car Park

Spaces

30 spaces

Accessible spaces

6 spaces

Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £3.50
Notes

Short stay 21-60 mins - £3.50

Short stay 61-120 mins - £6.50

The station long stay car park will be closed until further notice.

This is part of the York Station Gateway Project, where Network Rail will construct a new multi-storey car park on the site.

Parking for Blue Badge holders remains available as normal. All other users must find alternative facilities and allow extra time for travel. For other locations visit York.gov.uk/CarParks.

York Station Long Stay Car Park

Car Parking Availability
  • Car Parking Availability,Monday to Friday: Unavailable
  • Car Parking Availability,Saturday: Unavailable
  • Car Parking Availability,Sunday: Available
Spaces

0 space

Accessible spaces

0 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £7.50
  • Rate per day £20.00
  • Rate on Saturday £7.50
  • Rate on Sunday £7.50
  • Rate per week £75.00
  • Rate per month £227.50
  • Rate per year £1925.00
Notes

Closure of long stay car park from 15 March 2025

From 23:59 on Friday 14 March, the station long stay car park will be closed until further notice.

This is part of the York Station Gateway Project, where Network Rail will construct a new multi-storey car park on the site.

Parking for blue badge holders will be unaffected. All other users must find alternative facilities and allow extra time for travel. For other locations visit York.gov.uk/CarParks.

Short Stay 30-60 mins £3.50

Short Stay 61-120 mins - £6.50

Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.

Simply purchase your ticket at the car park on the day.

ATM

Available

Located on concourse

Refreshment Facilities

Available

Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping

Station concourse

Shops

Available

Public Telephones

Yes

Post Boxes

Available

Outside the station

Bicycle Storage

Spaces

626 spaces

80 secure stands.

Type of Storage

Compounds, Stands & Racks

Location

Within station, within car park, and next to the ticket office

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Available from EuropCar office on Platform 1.

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