Last updated:Today at 13:42
Train companies affected:Avanti West Coast, London Northwestern Railway
Brentwood (BRE)
Brentwood station, Warley Hill, Brentwood, Essex, CM14 4EW
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 20:00
- Opening Hours,Saturday: 06:10 - 20:00
- Opening Hours,Sunday: 07:10 - 20:10
Location
Warley Hill entrance in the ticket hall
London Fare Zone
Zone 9
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards are only available from ticket machines.
Zone 9
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Travelling with Contactless is available.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network
charges may apply. See click here for details)
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Accessibility Category B1. This station has step-free access to some platforms. It is step-free from the booking hall via lifts to Platforms 1, 2 and 3. Access to Platform 4 through Alexandra Road car park entrance via a high gradient road.
Staff ramp assistance is always available
Accessible seating is available on platforms 3&4.
Wheelchairs are available from first to last train.
Ticket barriers and gates
Available
Brentwood has a Secure Station accreditation
Accessible ticket machines
Available
Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
These toilets are operated by a radar key
The National key toilets are located on Platform 3 and 4.
Waiting rooms
Available
Open from the first train till last train
Heated waiting rooms are located on both Platform 3 and Platform 4.
There is one step to access the waiting room on platform 4.
Access to the waiting room on platform 3 is step free.
Both waiting rooms are open from first train to last.
Seating area
Available
Waiting rooms and covered seats are available on both platforms 3&4
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
17 spaces
Staff Help
Staff help available
Available
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Help Point location
There are Help Points
Toilets
Available
Toilets are located on both Platforms 3&4
Baby change facilities are available within the accessible toilets on platforms 3&4, which is accessible with a radar key.
Accessible Toilets
Available
These toilets are operated by a radar key
The National key toilets are located on Platform 3 and 4.
Baby Changing
Available
Waiting Rooms
Available
Open from the first train till last train
Heated waiting rooms are located on both Platform 3 and Platform 4.
There is one step to access the waiting room on platform 4.
Access to the waiting room on platform 3 is step free.
Both waiting rooms are open from first train to last.
Seating Area
Available
Waiting rooms and covered seats are available on both platforms 3&4
Operator
Saba Parking Services Ltd
Spaces
121 spaces
Accessible spaces
17 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
ATM
Unavailable
Refreshment Facilities
Available
Coffee shop located on platform 3
Shops
Available
News agent located at the top of the staircase to platform 1
Public Telephones
No
Public Wi-Fi
Available
Bicycle Storage
Type of Storage
Stands
Location
Alexandra Road car park and limited spaces on Platform 4
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services depart from:
Alexandra Road for both Westbound and Eastbound services
A taxi office is located at the platform 4 entrance/exit to the station on The Parade
Bus stops are located outside station on the main road.
Information to plan your onward journey is available in a printable format http://www.essexbus.info/maps-download.html & select Brentwood
Details of nearest taxis are shown on station information poster.
Elizabeth Line to Heathrow Airport
