Braintree Freeport (BTP)

Managed by Greater Anglia 

 
Braintree Freeport station
Chapel Hill Retail Park
Braintree
Essex
CM77 8YH
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops

    The station is next to the Braintree Freeport Designer Village shopping centre
 
 

Braintree Freeport

Stations made easy

Route planning around the station including maps and platforms

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Getting to and from the station

 

Bicycle parking

Stands,Wheel Racks
Storage sheltered
Yes
Storage location

Within station, concourse

Storage spaces
8
Storage CCTV
No
Car Park
No
Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
No
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at self-service ticket machine
Smartcards validators
Yes
Tickets can be collected on Smartcard at this station
Penalty fares
Penalty fares apply for Greater Anglia 

Staffing and general services

 
Information available from staff
No
Passenger Information Systems
Announcements
Customer help points
Yes
Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Substitute bus services stop at bus stop at the station entrance

Facilities

 
ATM Machine
No
Shops
Yes
Type of shops available

The station is next to the Braintree Freeport Designer Village shopping centre

Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes
This station is unstaffed and served by a driver only operated train. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Alternative journey options are from Braintree or Witham. Booking is recommended
Staff help available opening times
Monday - Sunday Closed

Mobile Assistance team pre-booked: 12:00 to 19:00

Ramp for train access
No
Step free access coverage
Yes
Step free access note

Single platform station. This station has step free access to platform.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

There is no assistance meeting point.

Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
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