Braintree Freeport (BTP)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Shops The station is next to the Braintree Freeport Designer Village shopping centre
Braintree Freeport
Getting to and from the station
Bicycle parking
Stands,Wheel Racks
- Storage sheltered
- Yes
- Storage location
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Within station, concourse
- Storage spaces
- 8
- Storage CCTV
- No
- Car Park
No
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
No
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Yes, at self-service ticket machine
- Smartcards validators
Yes
- Tickets can be collected on Smartcard at this station
- Penalty fares
- Penalty fares apply for Greater Anglia
Staffing and general services
- Information available from staff
No
- Passenger Information Systems
- Announcements
- Customer help points
Yes
- Lost Property
- Yes
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
- Substitute bus services stop at bus stop at the station entrance
Facilities
- ATM Machine
No
- Shops
Yes
- Type of shops available
-
The station is next to the Braintree Freeport Designer Village shopping centre
- Toilets
No
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
Yes
- This station is unstaffed and served by a driver only operated train. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Alternative journey options are from Braintree or Witham. Booking is recommended
- Staff help available opening times
-
Monday - Sunday Closed
Mobile Assistance team pre-booked: 12:00 to 19:00
- Ramp for train access
No
- Step free access coverage
Yes
- Step free access note
-
Single platform station. This station has step free access to platform.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
There is no assistance meeting point.
- Wheelchairs available
No