Cardiff Queen Street (CDQ)
Managed by Transport for Wales
Station facilities
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Station seating facilities
Station seating facilities Seating area in the café on platforms 3/4.
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Trolleys
-
Refreshments
Note Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3. -
ATM machine
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Toilets
Toilets The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours. -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
-
Shops
Cardiff Queen Street
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
-
to the right of the station front
- Storage spaces
- 10
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Limited service from stop outside station Mondays to Fridays
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 07:00 - 20:00
Saturday 08:00 - 21:00
Sunday 10:00 - 17:30
- Location
-
Near the main entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
The ticket machines are near the main entrance and accept credit / debit cards and cash.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:30 - 00:00
Sunday 08:00 - 23:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Lost Property
- Yes
- Managed by Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
For services towards Cardiff Central please use the bus stop at the front of the station.
For services towards Cathays please use the lay-by in front of the SPAR shop opposite the station entrance.
Please ask a member of station staff if you are unsure of which stop to use.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
Seating area in the café on platforms 3/4.
- Waiting rooms opening hours
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:30 - 00:00
Sunday 08:00 - 23:00
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- Help provided by on train staff outside staffing hours.
- Staff help available opening times
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:30 - 23:59
Sunday 08:00 - 23:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Platforms 1 to 5 are all accessible by lift.
- Wheelchairs available
- No
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