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Cardiff Queen Street (CDQ)

Cardiff Queen Street station, Station Terrace, Cardiff, Cardiff, CF10 4EY

Live trains

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Ticket Office

Opening Hours
  • Opening Hours Monday to Saturday: 07:40 - 18:00
  • Opening Hours Sunday: 10:00 - 15:30

Temporary opening hours due to the COVID-19 pandemic.

Location

Near the main entrance

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Saturday: 07:40 - 18:00
  • Information Services Opening Times Sunday: 10:00 - 15:30

Staff Help Available

  • Staff Help Available Monday to Saturday: 06:30 - 23:00
  • Staff Help Available Sunday: 08:00 - 23:00

Help provided by on train staff outside staffing hours.

Customer Help Points

No

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

In the event of rail service disruption or Metro transformation work, buses will not stop at the station.

From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.

To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.

To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Usually, Category B.

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Saturday: 05:30 - 00:00
  • Waiting rooms Sunday: 08:00 - 23:00

Closed until further notice.

Seating area in the café on platform 3/4.

Seating area

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 06:30 - 23:00
  • Staff help available Sunday: 08:00 - 23:00

Help provided by on train staff outside staffing hours.

Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

Toilets

Yes

The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Saturday: 05:30 - 00:00
  • Waiting Rooms Sunday: 08:00 - 23:00

Closed until further notice.

Seating area in the café on platform 3/4.

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

Yes

Post Boxes

No

Outside the station.

Bicycle Storage

Spaces

36 spaces

Type of Storage

Stands

Location

Cycle parking is located at three locations.

8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance.

6 Sheffield stands providing for 12 bicycles are located on Platform 5.

4 Sheffield stands providing for 8 bicycles are located on Platform 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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