Cardiff Queen Street (CDQ)

Managed by Transport for Wales 

 
Cardiff Queen Street station
Station Terrace
Cardiff
Cardiff
CF10 4EY
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.

  • ATM machine

  • Toilets

    Toilets The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Cardiff Queen Street

Stations made easy

Route planning around the station including maps and platforms

Show [CDQ] route

 

Station Message: Alert!

Please note that the platforms at this station have a gentle slope.  Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
No
Storage location

to the right of the station front 

Storage spaces
10
Storage CCTV
Yes
Car Park
No
Onward travel information

Limited service from stop outside station Mondays to Fridays

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 07:40 - 18:00
Sunday 10:00 - 15:30

Temporary opening hours due to corona virus pandemic

Location

Near the main entrance

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

The ticket machines are near the main entrance and accept credit / debit cards and cash.

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine. 

More information about Penalty fares

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 07:40 - 18:00
Sunday 10:00 - 15:30
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
No
Lost Property
Yes
Managed by Transport for Wales
03333 211 202
Customer Services
Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

For services towards Cardiff Central use the bus stop at the front of the station.

For services towards Cathays use the bus stop in front of the shop opposite the station entrance.

Please ask a member of station staff if you are unsure of which stop to use.

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Refreshment facilities
Yes
Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
Toilets
Yes
Toilets Location
The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
03333 211202
Helpline opening hours
Monday - Sunday 08:00 - 20:00
Staff help available
Yes
Help provided by on train staff outside staffing hours.
Staff help available opening times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:30 - 23:00
Sunday 08:00 - 23:00

Temporary hours due to corona virus pandemic

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Category B

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”

Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
Show [CDQ] route

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