Chepstow (CPW)

Managed by Transport for Wales 

 
Chepstow station
Station Road
Chepstow
Monmouthshire
NP16 5PD
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Café
  • ATM machine

  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Chepstow

Stations made easy

Route planning around the station including maps and platforms

Show [CPW] route

 

Getting to and from the station

 
Car Park
Chepstow Station Car Park
Operator
Transport for Wales
Phone number
03333 211 202
Address
-
-
Opening hours
Monday - Friday 24 Hours a Day
Number of spaces
11  with 0 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
There is no charge for railway users to park their cars in this car park
CCTV Coverage
Yes
Taxi

Taxi rank outside the front of the station. 

Impaired mobility set down / pick up points available
Yes

Set down and pick up outside the station entrance. 

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday, Friday 06:30 - 17:30
Saturday 08:00 - 13:00

The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

More information about Penalty fares

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday, Friday 06:30 - 11:30
 
Passenger Information Systems
Departure screens
Customer help points
No
Lost Property
Yes
Transport for Wales
03333 211 202
Customer Services
Contact our Customer Relations team directly via the Transport for Wales Website.
Ticket gates
No
CCTV
No
Location for Rail Replacement Services

Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.

Facilities

 
ATM Machine
No
Public Wi-Fi
Yes

Find WiFi Hotspots around Chepstow station

Refreshment facilities
Yes
Café
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
03333 211202
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 08:00 - 20:00
Staff help available
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Staff help available opening times
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Category B3.

Step free access is available to Platform 1 (to Gloucester).  Platform 2 (for Newport) is only accessible via a footbridge. 

Wheelchairs available
No
Nearest station with more facilities CRS Code
Severn Tunnel JunctionLydney

Station Map

 
Station plan

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