Chepstow (CPW)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
Note Café -
ATM machine
-
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Chepstow
Getting to and from the station
- Car Park
Chepstow Station Car Park- Operator
- Transport for Wales
- Phone number
- 03333 211 202
- Address
-
-
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- Opening hours
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Monday - Friday 24 Hours a Day
- Number of spaces
- 11 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- Yes
- Taxi
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Taxi rank outside the front of the station.
- Impaired mobility set down / pick up points available
- Yes
-
Set down and pick up outside the station entrance.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday, Friday 06:30 - 17:30
Saturday 08:00 - 13:00
The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
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Monday, Tuesday, Wednesday, Thursday, Friday 06:30 - 11:30
- Passenger Information Systems
- Departure screens
- Customer help points
- No
- Lost Property
- Yes
- Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Ticket gates
- No
- CCTV
- No
- Location for Rail Replacement Services
-
Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Café
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
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Category B3.
Step free access is available to Platform 1 (to Gloucester). Platform 2 (for Newport) is only accessible via a footbridge.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Severn Tunnel Junction; Lydney;
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