Chepstow (CPW)

Managed by Transport for Wales 

 
Chepstow station
Station Road
Chepstow
Monmouthshire
NP16 5PD
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Café
  • ATM machine

  • Toilets

    Toilets
  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Chepstow

Stations made easy

Route planning around the station including maps and platforms

Show [CPW] route

 

Getting to and from the station

 
Car Park
Chepstow Station Car Park
Operator
Transport for Wales
Phone number
03333 211 202
Address
-
-
Opening hours
Monday - Sunday 24 Hours a Day
Number of spaces
11  with 0 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
There is no charge for railway users to park their cars in this car park
CCTV Coverage
Yes
Taxi

There is a taxi rank outside the front of the station. 

Impaired mobility set down / pick up points available
Yes
Set down and pick up outside the station entrance.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday, Friday 07:00 - 12:00

The ticket office is operated by a third party agent called Chepstow Trains. www.chepstowtrains.com 01291 639197.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

 The ticket machine takes debit and credit cards only. 

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine. 

More information about Penalty fares

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday, Friday 07:00 - 12:00
 
Passenger Information Systems
Departure screens
Customer help points
Yes
Lost Property
Yes
Managed by Transport for Wales
03333 211 202
Customer Services
Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.

Facilities

 
ATM Machine
No
Refreshment facilities
Yes
Café
Toilets
Yes
Baby changing facilities
No
National key toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
03333 211202
Helpline opening hours
Monday - Sunday 08:00 - 20:00
Staff help available
Yes
No platform staff available. Assistance is provided by the Conductor on the train.
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Platform 2 (for Newport) is not accessible to wheelchair users due to a stepped footbridge.

The nearest fully accessible stations are Lydney and Severn Tunnel Junction.

Wheelchairs available
No
Nearest station with more facilities CRS Code
Severn Tunnel JunctionLydney

Station Map

 
Station plan

View larger version
Stations made easy
Show [CPW] route

Find another station