Darlington (DAR)
Managed by LNER
Station facilities
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Station seating facilities
Station seating facilities This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
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Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop, WHSmiths and Café available for refreshments -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open. -
Pay phone
Pay phone Cards and Coins -
Internet
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Post box
Note -
Tourist information office
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Shops
Shops
Darlington
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound,Stands- Storage sheltered
- Yes
- Storage location
- stations front
- Storage spaces
- 152
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All racks are covered by Council CCTV and there are security patrols every two hours.
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- London North Eastern Railway
- Address
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- Note
- Friday - Monday long weekend parking - £12.00, purchase tickets on the day
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 382 with 8 accessible spaces available
- Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
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The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
- Free of charge
- No
- Daily rate
- £12.50
- Off peak rate
- £6.25
- Saturday rate
- £6.25
- Sunday rate
- £6.25
- Weekly rate
- £50.00
- Annual rate
- £1375.00
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Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
- CCTV Coverage
- No
- Car Park
- Short stay
- Operator
- London North Eastern Railway
- Opening hours
- Free of charge
- No
- Hourly rate
- £2.00
- CCTV Coverage
- No
- Car Park
- Opening hours
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
- Accessible taxis
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Generally available but advance booking recommended
- Impaired mobility set down / pick up points available
- Yes
- Airport
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Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 19:00
Saturday 07:00 - 19:00
Sunday 08:00 - 18:00
- Location
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Three machines outside the travel centre and one machine inside the travel centre.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 06:00 - 20:00
Saturday 06:00 - 19:45
Sunday 08:00 - 20:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 01302 362175
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Replacement coach services depart from the station entrance
Facilities
- ATM Machine
- Yes
- First class Lounge
- Yes
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Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any London North Eastern Railway First Class packages
- London North Eastern Railway First Advance (routed LNER/LNER& Connections)
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Tickets Not Accepted
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
- First class Lounge opening hours
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Monday - Friday 06:00 - 20:00
Saturday 06:00 - 20:00
Sunday 08:00 - 20:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
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text phones are available and staff are on hand to assist as required due to no low level phones
- Post box
- Yes
- Refreshment facilities
- Yes
- Coffee shop, WHSmiths and Café available for refreshments
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
- Waiting rooms opening hours
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Monday - Friday 05:00 - 22:45
Saturday 05:00 - 22:45
Sunday 07:30 - 22:45
Accessibility and mobility access
- Helpline Contact
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
- Staff help available opening times
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Monday - Friday 24 Hours a Day
Saturday 06:00 - 23:59
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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