Hayes & Harlington (HAY)

Managed by TfL Rail 

 
Hayes & Harlington station
Station Road
Hayes
Greater London
UB3 4BX
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Platform 3 

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

    Toilets

    Located by the temporary ticket office off platform 4. Toilets are locked, please contact a member of staff for assistance.

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Hayes & Harlington

Stations made easy

Route planning around the station including maps and platforms

Show [HAY] route

 

Station Message: Alert!

 A queuing system is in operation at Hayes & Harlington station

Station Message: Alert!

The waiting room on platform 3 is closed for refurbishment until mid-November 2020

Station Message: Alert!

To protect our colleagues and customers from the spread of COVID-19 we have reduced the ticket office opening times. The ticket office will be open between

  • 06:10-19:10 Mon-Fri
  • 08:00-18:00 Sat
  • 09:30-19:10 Sun

Station Message: Alert!

From Friday 24th May 2020 there will be a reduced amount of parking spaces. This is to allow station improvement work to take place. We apologise for any inconvenience this may cause. 

Station Message: Alert!

Due to on-going Crossrail Station refurbishment works, the ticket office has moved to a temporary location at the north side of the Station and the station entrance on Station road has closed, see new photograph.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage CCTV
Yes
Car Park
Web address
https://www.ncp.co.uk/find-a-car-park/car-parks/hayes-and-harlington/
Free of charge
No
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
Yes
Airport

TfL Rail service to London Heathrow.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 19:10
Saturday 08:00 - 18:00
Sunday 09:30 - 19:10
Location

The ticket office has temporarily relocated to the north side of station due to Crossrail works

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
Use Oyster Pay as you go here
Yes
Nearby shop sells Oyster cards.
Smartcards
Smartcards issued
No
Smartcards validators
No

Travelling with Contactless is available

Penalty fares
Penalty fares apply for Great Western Railway TfL Rail 
London fare zone
Zone 5

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times

Staff assistance is available from first train until last.

 
Customer help points
Yes
Lost Property
Yes
TfL Lost property
Customer Services
Please call our Customer Services Centre on 0343 222 1234  (Service and network charges may apply. See tfl.gov.uk/terms for details)
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Bus stop E and L outside station entrance(both directions)

Click here for map

Facilities

 
ATM Machine
No
Toilets
Yes
Toilets Location

Located by the temporary ticket office off platform 4. Toilets are locked, please contact a member of staff for assistance.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
Yes
Waiting rooms location

Platform 3 

Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0343 222 1234
Assisted travel
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Staff help available
Yes
Staff are available to assist from the first to last train.
Staff help available opening times
Monday - Sunday 24 Hours a Day
Ramp for train access
Yes
Step free access note
This station has step-free access to some platforms. Step-free access is avaliable to platform 4 and 5 Eastbound services only. There is no step-free access to platform 1, 2 and 3.
Wheelchairs available
Yes

Station Map

 
Station plan

View larger version
Stations made easy
Show [HAY] route

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