London Bridge (LBG)

Managed by Network Rail 

 
London Bridge station
Tooley Street / St Thomas Street
London
Greater London
SE1 3QX
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)

  • ATM machine

    ATM machine ATMs are located on the lower and upper concourses.

  • Toilets

    Toilets

    The toilets can be located on the lower concourse.

    A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.

    The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.　

    If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.

    Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

  • Tourist information office

  • Shops

    Shops

    Various shops, cafes and restaurants
 
 

London Bridge

Stations made easy

Route planning around the station including maps and platforms

Show [LBG] route

 

Station Message: Alert!

On weekdays, the busiest times at this station are generally between 06:30 and 08:00 and between 16:30 and 19:30.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
Located in Station Approach.  
Storage spaces
200
Storage CCTV
Yes
PlusBike (cycle hire)

Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.

Car Park
No
Onward travel information

The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.

For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.

Taxi

Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.

Accessible taxis

Taxis with ramps.

There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404

Impaired mobility set down / pick up points available
Yes

Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:

- Southern: 0800 138 1016 (textphone 0800 138 1018)
- Southeastern: 0800 783 4524 (textphone 0800 783 4548)
- Thameslink: 0800 058 2844 (textphone 0800 975 1052)

Metro

For North and North East Kent and South East London

Airport

Direct connections for Gatwick Airport and Luton Airport

Port

Connections for Dover Priory

Car hire

There are no car hire facilities at the station .

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 04:45 - 01:00
Saturday 04:45 - 01:00
Sunday 05:25 - 01:00

Ticket office is located on the lower level concourse.

Location
The ticket office is located on the lower concourse.
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued
No
Smartcards top-up
Smartcards validators
Yes

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Penalty fares
Penalty fares apply for Thameslink Southeastern Southern 
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from information point,Yes - from ticket office 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day

Information is available from staff at all times and information points are available

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

These are available on the main concourse.

Left luggage
Yes
Lost Property
Yes
Managed by the Left Luggage unit who can be contacted on 0203 4684714
0203 4684714
Customer Services
Monday-Friday 08:00-21:00 
Saturday 10:00-18:00 
Sunday 10:00-18:00 
Ticket gates
Yes
`
CCTV
Yes
Location for Rail Replacement Services

Rail replacement bus services are usually found outside the front of the station.

However this is sometimes subject to change. Please check engineering posters or consult a member of staff.

Facilities

 
ATM Machine
Yes
ATMs are located on the lower and upper concourses.
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes
Refreshment facilities
Yes
Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
Shops
Yes
Type of shops available

Various shops, cafes and restaurants

Toilets
Yes
Toilets Location

The toilets can be located on the lower concourse.

A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.

The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.　

If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.

Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
Female toilets,Male toilets 
National key toilets
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Staff help available
Yes

By booking through disabled travel or contacting any member of staff

Monday-Saturday 04:00-01:00
Sunday 06:00-01:00

Staff help available opening times
Monday - Sunday 04:00 - 01:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
All platforms can be accessed by lift
Wheelchairs available
Yes
Wheelchairs available open hours
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:00 - 00:45
Sunday 06:00 - 00:45

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