Mortlake (MTL)
Managed by South Western Railway
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Mortlake
Getting to and from the station
Bicycle parking
Compound,Wheel Racks
- Storage sheltered
- Yes
- Storage location
-
Platform 2
- Storage spaces
- 132
- Storage CCTV
- Yes
- Car Park
Station Car Park
- Note
-
Prices are valid from the 28th July 2019
Weekend tickets available after 1200 Fridays £7.90
Off Peak from 1600 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 13 with 1 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £6.90
- Off peak rate
- £3.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £34.50
- Monthly rate
- £105.90
- 3 Monthly rate
- £317.70
- Annual rate
- £1089.00
-
Bank Holiday £3.50
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 06:25 - 19:50
Saturday 08:30 - 19:00
Sunday 09:30 - 16:00
- Location
-
On Platform 2
- Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
Yes, from ticket machine
- Oystercards
- Get Oyster cards here
No
- Top-up Oyster pay as you go here
Yes, at ticket machine
- Use Oyster Pay as you go here
Yes
- Smartcards
- Smartcards issued
No
- Smartcards validators
No
- London fare zone
- Zone 3
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:25 - 19:50
Saturday 08:30 - 19:00
Sunday 09:30 - 16:00
- Customer help points
Yes
-
Help points are available on all platforms
- Lost Property
- Yes
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
-
To Barnes: Mortlake High Street, bus stop A
To Richmond: Mortlake High Street, bus stop B
Facilities
- ATM Machine
No
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Post box
Yes
- Public Wi-Fi
Yes
- Find WiFi Hotspots around Mortlake station
- Toilets
No
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
- Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – please make yourself known to the Guard, who will step out onto the platform when the train arrives.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
No
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
Step-free category B Station - There is step-free access to both platforms.
Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.
- Wheelchairs available
No