Northallerton (NTR)

Managed by TransPennine Express 

 
Northallerton station
Boroughbridge Road
Northallerton
North Yorkshire
DL7 8AN
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Heated waiting rooms are available on both platforms. 

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

    Toilets

    The toilets are located in the station building.

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops

    There is a newsagent located in the booking hall.

 
 

Northallerton

Stations made easy

Route planning around the station including maps and platforms

Show [NTR] route

 

Station Message: Alert!

​​​​​​​Car Park Update

Pay and Display machines have been removed from this car park.

Customers can purchase their parking tickets via the APCOA connect app, www.apcoaconnect.com or via phoning the automated payment line on 01895 262 122.

Customers can also purchase parking tickets from selected ticket offices.

Station Message: Alert!

Penalty Fares apply at this station.

If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.

How to book a bike space:

• WhatsApp: 07812 223 336

• Twitter: @TPEAssist

• Phone: Call 0345 600 1671 (Option 3)

• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.

• Booking Office: Cycle reservations can be requested at any booking office.

Getting to and from the station

 

Bicycle parking

Stands,Wheel Racks
Storage sheltered
Yes
Storage location
2 Tier Stands located outside the ticket office.
Storage spaces
72
Storage CCTV
No
Car Park
Station Car Park
Operator
TransPennine Express
Phone number
01895 262 122
Alternative phone number
0345 301 1151
Address
-
-
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
131  with 10 accessible spaces available
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking. 
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Free of charge
No
Daily rate
£4.80
Saturday rate
£4.80
Sunday rate
£4.80
Weekly rate
£22.00
Monthly rate
£68.00
3 Monthly rate
£182.00
Annual rate
£545.00
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

The nearest taxi rank is adjacent to the ticket office.

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:30 - 18:30
Saturday 05:30 - 18:30
Sunday 09:00 - 18:30
Location

The ticket office is located by the main car park and not on the station platforms. 

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
No

Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

Penalty fares
Penalty fares apply for TransPennine Express 

Staffing and general services

 
Information available from staff
Yes - From the ticket office (when open) and using the help point. 
Information services - opening times
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.  

Customer Services

To speak to a member of our team, please call: 0345 600 1671.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Outside the Ticket Office. 

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes
Find WiFi Hotspots around Northallerton station
Shops
Yes
Type of shops available

There is a newsagent located in the booking hall.

Toilets
Yes
Toilets Location

The toilets are located in the station building.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location

Heated waiting rooms are available on both platforms. 

Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 107 2149
Assisted travel

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

Helpline opening hours
Monday - Sunday 24 Hours a Day

The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.

Staff help available
Yes
Staff help available opening times
Monday - Friday 05:30 - 18:30
Saturday 05:30 - 18:30
Sunday 09:00 - 18:30
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.

Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Friday 05:30 - 18:30
Saturday 05:30 - 18:30
Sunday 09:00 - 18:30

Station Map

 
Station plan

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