Northallerton (NTR)
Managed by TransPennine Express
Station facilities
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Station seating facilities
Station seating facilities Heated waiting rooms are available on both platforms.
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Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets The toilets are located in the station building.
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Shops There is a newsagent located in the booking hall.
Northallerton
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
- 2 Tier Stands located outside the ticket office.
- Storage spaces
- 72
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- TransPennine Express
- Phone number
- 01895 262 122
- Alternative phone number
- 0345 301 1151
- Address
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 131 with 10 accessible spaces available
- Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Customers can purchase their car parking tickets via the APCOA Connect app or website.
- Free of charge
- No
- Daily rate
- £4.80
- Saturday rate
- £4.80
- Sunday rate
- £4.80
- Weekly rate
- £22.00
- Monthly rate
- £68.00
- 3 Monthly rate
- £182.00
- Annual rate
- £545.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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The nearest taxi rank is adjacent to the ticket office.
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:30 - 18:30
Saturday 05:30 - 18:30
Sunday 09:00 - 18:30
- Location
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The ticket office is located by the main car park and not on the station platforms.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
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Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Yes - From the ticket office (when open) and using the help point.
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Customer Services
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To speak to a member of our team, please call: 0345 600 1671.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Outside the Ticket Office.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Northallerton station
- Shops
- Yes
- Type of shops available
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There is a newsagent located in the booking hall.
- Toilets
- Yes
- Toilets Location
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The toilets are located in the station building.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
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Heated waiting rooms are available on both platforms.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 107 2149
- Assisted travel
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Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 05:30 - 18:30
Saturday 05:30 - 18:30
Sunday 09:00 - 18:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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Monday - Friday 05:30 - 18:30
Saturday 05:30 - 18:30
Sunday 09:00 - 18:30
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