London Paddington (PAD)

Managed by Network Rail 

London Paddington station
Praed Street
Greater London
W2 1HQ

Station facilities

  • Station seating facilities

    Station seating facilities Platform 12
  • Trolleys

    Trolleys Yes
  • Refreshments

    Note Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
  • ATM machine

    ATM machine Located on concourse
  • Toilets

    Toilets Accessible toilets are located on Platforms 1.

    The Changing Places and Toilet Facilities on Platform 12 are temporarily closed for maintenance works.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth

London Paddington

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Station Message: Alert!

The First Class Lounge is currently closed.

Please use the following link for more information - 

Station Message: Alert!

Toilet Maintenance Works

The toilets located on Platform 12 are temporarily closed to allow for maintenance works. This work is expected to be complete by 01 March 2021.

During this time the following facilities are closed:

Platform 12 Ladies / Gents Toilets

Platform 12 Accessible Toilets

Platform 12 Baby Change Facilities.

Platform 12 Changing Places

Alternative Toilet and Baby Change Facilities are available on Platform 1. During the works there is no alternative Changing Places facility available at the station.

Station Message: Alert!

If you have arranged assisted travel and are travelling from this station then please go to the Network Rail reception office, located on Platform 1, to obtain the booked assistance.

Getting to and from the station


Bicycle parking

Storage sheltered
Storage location
On platform 8/9 and 10
Storage spaces
Spaces are available on platforms 8, 9, 10 & 11 for all station users.
Storage CCTV
PlusBike (cycle hire)
There are Santander hire cycles available near this station. 
Car Park
Station Car Park
APCOA Parking (UK) Limited
Phone number
0345 165 2030
Car Park
Paddington Station
W2 1HQ
Parking charges 
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
152  with 7 accessible spaces available
Parking is chargeable for all vehicles 
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
CCTV Coverage
Onward travel information


Can be found on near by streets. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here

Drop Off

There are 2 drop off / pick up points (waiting is not permitted):

  1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
  2.  The taxi rank off Bishops Bridge Road – you are not allowed to leave the vehicle unattended.

Disabled passengers can use the taxi rank above platform 12.

The car park is at the end of platform 1, around 400m from the station. The route is step-free.


The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis and a drop off point

Accessible taxis
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Impaired mobility set down / pick up points available

There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance.  on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00. 


Tube Lines.


Heathrow Express and TfL Rail to Heathrow Airport

Ticket buying and collection

Ticket Office
Opening hours
Monday - Sunday 24 Hours a Day

Please Note - Advance purchase tickets are only sold between the hours of 07:00 and 21:00

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Collection of pre-purchased tickets
Yes, from ticket machine
Get Oyster cards here
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Smartcards issued
Smartcards validators
Penalty fares
Penalty fares apply for Great Western Railway TfL Rail 
London fare zone
Zone 1

Staffing and general services

Information available from staff
Yes - from help point,Yes - from information point,Yes - from ticket office 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Left luggage
Excess Baggage Company
View Excess Baggage Company website
020 3468 4709
Left Luggage is situated on platform 12. Mon - Sun 07:00 - 23:00
Lost Property
Excess Baggage Company
Monday - Friday 09:00 - 17:30
View Excess Baggage Company website
0330 024 0215
Situated within left luggage on platform 12
Customer Services
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Ticket gates
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access


ATM Machine
Located on concourse
First class Lounge


Platform 1.

Tickets Accepted

All First Class.


The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.


Bar offering complimentary refreshments.





Concessions for Standard Class sleeper customers



First class Lounge opening hours
Monday - Friday 05:00 - 23:30
Saturday 05:00 - 21:00
Sunday 10:00 - 23:30
Public Holidays 05:00 - 23:30
Internet kiosk available
Pay phones
Pay phones type
Cards and Coins
Accessible public telephones

Main Concourse

Public Wi-Fi
Find WiFi Hotspots around London Paddington station
Refreshment facilities
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Type of shops available
News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Toilets Location
Accessible toilets are located on Platforms 1.

The Changing Places and Toilet Facilities on Platform 12 are temporarily closed for maintenance works.
Accessible toilets
Baby changing facilities
Baby changing facilities location
National key toilets
National key toilets location
Accessible toilets are located on Platforms 1

The toilet facilities on platform 12 are temporarily closed for maintenance works
Waiting Rooms
Waiting rooms location
Platform 12
Waiting rooms opening hours
Monday - Friday 07:00 - 22:00
Saturday 07:00 - 22:00
Sunday 07:00 - 22:00

Accessibility and mobility access

Helpline Contact
0800 1971329
Assisted travel
Mobility assistance is available at this station 24 hours a day.

It is preferred that this assistance is booked by 18:00 the day before travel by calling the Assisted Travel Team on 0800 197 1329. The Assisted Travel Team can be contacted Monday - Sunday 07:00 -22:00.

Passengers for Heathrow Express may also arrange assistance through - 0208 757 270
Staff help available
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700
Staff help available opening times
Monday - Sunday 24 Hours a Day
Ramp for train access
Step free access coverage
Step free access note

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

Wheelchairs available
Wheelchairs available open hours
Monday - Sunday 24 Hours a Day

There are Buggies and Wheelchairs available during station opening hours. See Mobility assistance office located next to Platform 1.

Station Map

Station plan

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