Last updated:Today at 16:43
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 16:40
Train companies affected:Avanti West Coast, London Northwestern Railway
Runcorn (RUN)
Runcorn station, Station Road, Runcorn, Cheshire, WA7 5UB
The lifts are out of order between platform 1 and the exit at Runcorn station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:45 - 19:30
- Opening Hours,Saturday: 06:30 - 19:30
- Opening Hours,Sunday: 08:45 - 19:30
Location
Ticket machines can be found in the booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Sunday: 08:00 - 00:45
- Information Services Opening Times,Monday to Friday: 05:15 - 00:15
- Information Services Opening Times,Saturday: 05:15 - 00:15
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:15 - 00:15
- Staff Help Available,Sunday: 08:00 - 00:45
The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
Customer Help Points
Yes
Available in the car park
Customer Services Notes
Customers are encouraged to approach a member of station staff for any customer information enquiry. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Left Luggage
Unavailable
Lost Property
Available
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to all platforms / the platform
Ticket barriers and gates
Unavailable
Accessible ticket machines
Unavailable
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Available on Platform 1, accessed via RADAR key.
Waiting rooms
Available
Seating and waiting rooms throughout.
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are no tactile warnings on platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Runcorn Car Park 1
11 spaces
Runcorn Car Park 2
16 spaces
Runcorn Car Park 3
2 spaces
Accessible car park equipment
Runcorn Car Park 2
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:15 - 00:15
- Staff help available,Sunday: 08:00 - 00:45
The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
Customer Help Points
Yes
Available in the car park
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Available
Available on Platform 1, accessed via RADAR key.
Baby Changing
Available
Waiting Rooms
Available
Seating and waiting rooms throughout.
Seating Area
Available
Station Car Park 1 - Multi Story (Platform 1)
Operator
Avanti West Coast
- Station Car Park 1 - Multi Story (P
- Shaw Street
- Runcorn
- WA7 5TX
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Friday: 05:15 - 23:45
- Car Parking Availability,Saturday: 05:15 - 22:30
- Car Parking Availability,Sunday: 08:15 - 23:45
Spaces
451 spaces
Accessible spaces
11 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users season tickets, please speak to a member of staff.
Station Car Park 2 (Platform 1)
Operator
Avanti West Coast
- Shaw Street
- Runcorn
- WA7 4TB
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Friday: 05:15 - 23:45
- Car Parking Availability,Saturday: 05:15 - 22:30
- Car Parking Availability,Sunday: 08:15 - 23:45
Spaces
76 spaces
Accessible spaces
16 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users season tickets, please speak to a member of staff.
Station Car Park 3 (Platform 2)
Operator
Avanti West Coast
- Holloway
- Runcorn
- WA7 5YB
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Friday: 05:15 - 23:45
- Car Parking Availability,Saturday: 05:15 - 22:30
- Car Parking Availability,Sunday: 08:15 - 23:45
Spaces
100 spaces
Accessible spaces
2 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £132.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users season tickets, please speak to a member of staff.
Refreshment Facilities
Available
Shops
Available
Public Telephones
Yes
Bicycle Storage
Spaces
16 spaces
16 spaces by car park 1 on umbrella style racks and 3 x hoops on Platform 1 (2 x cycles per hoop = 6 spaces)
Type of Storage
Stands & Racks
Location
Adjacent to Car Park 1 (Multi-Story)
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Pick Up / Drop Off in the turning circle adjacent to the station entrance.
Information to plan your onward journey is available in a printable format here
