Staines (SNS)
Managed by South Western Railway
Station facilities
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Station seating facilities
-
Trolleys
-
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Staines
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Cycle Compound for 72 cycles located on Platform 1
Booking Hall entrance, Platform 2
- Storage spaces
- 142
- Storage CCTV
- Yes
- Car Park
- Gresham Road-Main car park
- Note
-
Season Ticket Holders & Rail users ONLY before 1000 Monday to Friday
Overnight parking available for non-season ticket holders Friday and Saturday ONLY
Weekend Tickets available after 1200 Friday £7.90
Off peak from 1600 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 32 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £9.40
- Off peak rate
- £3.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £46.90
- Monthly rate
- £116.90
- 3 Monthly rate
- £350.70
- Annual rate
- £1169.00
-
Bank Holiday £3.50
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 20:00
Saturday 06:10 - 19:55
Sunday 07:10 - 18:40
- Location
-
In the booking hall and at the entrance to platform 2
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
An accessible ticket office counter is available in the main station booking hall on the London-bound platform.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Staines ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
Monday - Friday 05:15 - 00:00
Saturday 05:15 - 00:00
Sunday 07:00 - 00:00
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
-
Please register your lost property using the form at SWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station forecourt off Kingston Road
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Staines station
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
- Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 00:20 daily. Please make yourself known to staff at the ticket gateline or on the platforms. After 00:20 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train.
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 05:15 - 00:00
Saturday 05:15 - 00:00
Sunday 07:00 - 00:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step-free category A Station - This station has step-free access to all platforms
- Wheelchairs available
- Yes
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