Sunderland (SUN)

Managed by Northern

Sunderland station
Athenaeum Street
Sunderland
Tyne and Wear
SR1 3HP

Station facilities

Note

Route planning around the station including maps and platforms

PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Ticket Office: Yes
Opening hours: Monday - Friday 06:15 - 18:00
Saturday 06:15 - 18:00
Sunday 08:00 - 17:00
Height adjusted ticket office counter: Height adjusted ticket counter is not available at this station
Induction loop: This office has an induction loop
Ticket machines: Yes
Accessible ticket machines: There are accessible ticket machines at this station
Accessible ticket machines note: Located on the North Concourse and accepts cash and cards.
Collection of pre-purchased tickets: Yes, from ticket machine
Smartcards
Smartcards issued: Yes
Smartcards top-up: Yes, at self-service ticket machine
Smartcards validators: No; More information at www.northernrailway.co.uk/smart
Penalty fares: Penalty fares apply for Northern

Information available from staff: If the station is not staffed please use our helpline 08002006060
Information services - opening times: Monday - Sunday 06:30 - 00:10

Information available 24/7 through the customer experience centre 0800 200 6060
Passenger Information Systems: Departure screens, Announcements
Customer help points: No
Lost Property: Yes; Monday - Sunday 07:00 - 22:00

Open 0700-2200 7 days per week; 08002006060
Customer Services: 08002006060
Ticket gates: No
CCTV: No
Location for Rail Replacement Services: Pick Up / Drop Off in Fawcett Street, near to the Travel Centre entrance in Athenaeum Street, outside Wilkinsons.

Helpline Contact: 0800 138 5560 text relay 18001 0800 138 5560
Assisted travel: Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist
Helpline opening hours: Monday - Sunday 24 Hours a Day
Staff help available: Yes
Staff help available opening times: Monday - Friday 05:15 - 00:00
Saturday 05:15 - 00:00
Sunday 06:30 - 00:00
Ramp for train access: Yes
Step free access coverage: Yes
Step free access note: Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.
Wheelchairs available: Yes