Sutton Coldfield (SUT)
Managed by West Midlands Railway
Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
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Refreshments
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ATM machine
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Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
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Post box
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Tourist information office
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Shops
Sutton Coldfield
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands,Lockers- Storage sheltered
- No
- Storage location
- lockers on the Lichfield platform and the stands are in the booking hall
- Storage spaces
- 14
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- Network West Midlands
- Address
-
-
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- Note
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Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday
Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 320 with 17 accessible spaces available
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Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £1.30
- Off peak rate
- £1.30
- Saturday rate
- £1.30
- Sunday rate
- £1.30
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Season ticket holders are allowed to park free of charge on production of their rail season ticket to the Parking Warden deployed on the car park between 0700 to 1030 hours Monday to Friday
Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.70 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the Warden in their car window and present the tear off slip to the Ticket Office at the time of purchase.
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Sutton Radio 0121 311 1113 Parkers 0121 355 6969
- Accessible taxis
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Accessible taxis are not available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday, Tuesday, Wednesday, Thursday 06:00 - 19:00
Friday 06:00 - 20:00
Saturday 08:00 - 20:00
Sunday 09:00 - 17:00
- Location
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A Ticket Vending Machine is located on Platform 2.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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A Ticket Vending Machine is located on Platform 2.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Monday, Tuesday, Wednesday, Thursday 06:00 - 19:00
Friday 06:00 - 20:00
Saturday 08:00 - 20:00
Sunday 09:00 - 17:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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On both platforms.
- Customer Services
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Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**Sutton Coldfield is accredited by the Secure Station Scheme**
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
In the event of engineering the bus/coach will collect from: In the short stay car park at the front of the station.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
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Public telephones are not accessible
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 0248998
- Assisted travel
-
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don’t forget you can always simply ‘turn up and go’ without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
- Helpline opening hours
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Monday - Sunday 08:00 - 22:00
Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Staff help available
- Yes
- Staff help available opening times
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Monday, Tuesday, Wednesday, Thursday 06:00 - 19:00
Friday 06:00 - 20:00
Saturday 08:00 - 20:00
Sunday 09:00 - 17:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Level access from main station forecourt to Booking Hall and then via ramp to platform 1 (for Lichfield). Step-free access via short ramp from car park to Lichfield platform. 36 steps from Booking Hall to platform 2 (for Birmingham). Level access to Birmingham platform via side gate. Alternative entrance to platform 2 via 6 steps. There is a lift, allowing step free access between platforms.
- Wheelchairs available
- No
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