Tunbridge Wells (TBW)

Managed by Southeastern 

Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells

Station facilities

  • Station seating facilities

    Station seating facilities on both platforms
  • Trolleys

  • Refreshments

    Note Coffee shop
  • ATM machine

    ATM machine
  • Toilets

    Toilets There are toilets on Platform 1 and platform 2.- Available during staffing hours
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

    Note Outside the station
  • Tourist information office

  • Shops

    Shops newspapers

Tunbridge Wells

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Route planning around the station including maps and platforms

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Station Message: Alert!

On weekdays, the busiest times at this station are generally between 07:00 and 08:30 and 16:30 and 18:00. 

Getting to and from the station

PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Storage sheltered
Storage location
car park, Platform 1& outside station
Storage spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
Car Park
Premium Car Park
Annual season holders only
Free of charge
Annual rate
Annual season holders only
CCTV Coverage
Car Park
Station Car Park
Saba Park Solutions UK Limited
Phone number
03301 235 247
Email address

See www.southeasternrailway.co.uk/carparks for further details 

Opening hours
Monday - Friday 24 Hours a Day
Number of spaces
75  with 5 accessible spaces available
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space 
Free of charge
Daily rate
Off peak rate
Saturday rate
Sunday rate
Weekly rate
Monthly rate
3 Monthly rate
6 Monthly rate
Annual rate

See www.southeasternrailway.co.uk/carparks for further details 

CCTV Coverage
Car Park
Opening hours
Number of spaces
0  with 0 accessible spaces available
Free of charge
Daily rate
3 Monthly rate
CCTV Coverage
Onward travel information

Information to plan your onward journey is available in a printable format here


both sides of station

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available

Ticket buying and collection

Ticket Office
Opening hours
Monday - Friday 05:55 - 21:40
Saturday 06:30 - 20:40
Sunday 07:45 - 21:55

This station is not continuously staffed please see staffing times for details of when staff are available.


On way in to access trains

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
There are standing height and wheelchair height ticket counters available.
Induction loop
This office has an induction loop
Ticket machines
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

booking hall

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards issued
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Penalty fares
Penalty fares apply for Southeastern 

Staffing and general services

Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 24 Hours a Day
Saturday - Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
On platform
Lost Property
Southeastern Customer Services
0345 322 7021
Customer Services
This station has Secure station accreditation - For more information contact 0345 322 7021
Ticket gates
Location for Rail Replacement Services

Outside of platform 1 


ATM Machine
Pay phones
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Post box
Outside the station
Refreshment facilities
Coffee shop
Type of shops available
Toilets Location
There are toilets on Platform 1 and platform 2.- Available during staffing hours
Accessible toilets
Baby changing facilities
Baby changing facilities location
National key toilets
National key toilets location
On Platform 1 and Platform 2.- Available during staffing hours
Waiting Rooms
Waiting rooms location
on both platforms
Waiting rooms opening hours

Only available when staff present

Accessibility and mobility access

Helpline Contact
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Assisted travel
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.
Staff help available
*Helpline closed on Christmas Day Assistance is available from this station from First to Last trains.
Staff help available opening times
Monday - Friday 05:00 - 01:45
Saturday 05:00 - 02:15
Sunday 06:30 - 00:30

Assistance is available from this station from First to Last trains.

Ramp for train access
Step free access coverage
Step free access note
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Wheelchairs available
Wheelchairs available open hours
Monday - Friday 05:00 - 01:45
Saturday - Sunday 05:00 - 02:15
Saturday - Sunday 06:30 - 00:30

Assistance is available from this station from First to Last trains.

Station Map

Station plan

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