Thirsk (THI)
Managed by TransPennine Express
Station facilities
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Station seating facilities
Station seating facilities Heated waiting rooms are available on both platforms during the hours which the station is staffed.
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Trolleys
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Refreshments
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ATM machine
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Toilets
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Pay phone
Pay phone Cards -
Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Thirsk
Getting to and from the station
Bicycle parking
Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
- 2 Tier racks located in the main station car park, under the footbridge.
- Storage spaces
- 44
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- TransPennine Express
- Phone number
- 01895 262 122
- Alternative phone number
- 0345 301 1151
- Address
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 76 with 5 accessible spaces available
- Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Customers can purchase their car parking tickets via the APCOA Connect app or website.
- Free of charge
- No
- Daily rate
- £3.90
- Weekly rate
- £17.50
- Monthly rate
- £47.00
- 3 Monthly rate
- £112.00
- Annual rate
- £340.00
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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The nearest taxi rank service is based in Thirsk, 1 mile outside the town centre and is available by telephoning 01845 524358.
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 19:45
Saturday 06:00 - 19:45
Sunday 08:45 - 17:30
- Location
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The ticket office is located on Platform 1.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
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Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Yes - From the ticket office (when open) and using the help point.
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Customer Services
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To speak to a member of our team, please call: 0345 600 1671.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Depart from station car park.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Thirsk station
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
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Heated waiting rooms are available on both platforms during the hours which the station is staffed.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 107 2149
- Assisted travel
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Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office, or by using the intercom beside the barrow crossing gates, no less than 20 minutes prior to the departure time of their train.
Thirsk is an accessible station only during the hours when staff are available. Access to the Ticket Office and all platforms is available during staffed hours only. Staff will assist customers to cross the line. Due to train movements through the station we cannot guarantee transfer between the car park and the platforms if you arrive less than 20 minutes before your train leaves.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor if you do not need assistance to cross the overbridge. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 06:00 - 19:45
Saturday 06:00 - 19:45
Sunday 08:45 - 17:30
When this station is unstaffed, there is no step-free route between platforms.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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The station is category B2. Step free access is available throughout the station, however customers should note that access to all platforms is via a barrow crossing which is reliant upon staff assistance, and cannot be accessed outside of staffed hours. Customers requiring level access should enter the station through the long-stay car park. An intercom is available next to the barrow crossing gates to contact the station staff to inform them of your arrival. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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Monday - Friday 06:00 - 19:45
Saturday 06:00 - 19:45
Sunday 08:45 - 17:30
- Nearest station with more facilities CRS Code
- Northallerton;
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