Skip to main content

London Victoria (VIC)

London Victoria station, Victoria Street, London, Greater London, SW1V 1JU

The Information screens at the entrance to platform 1 at London Victoria are being upgraded. Please use the main departure boards on the concourse or the National Rail app for travel information.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Sunday: 06:30 - 22:00
Location

On concourse

London Fare Zone

Zone 1

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

No

Various locations

Height adjusted ticket office counter

No

Staff assistance is available

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: 07:00 - 21:00

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Customer Help Points

Yes

Help Points are located on both main concourse areas, as well as the main ticket office.

Customer Services Notes

Monday-Sunday 07:00-21:50 

Via Network Rail Reception

Luggage Storage

Yes

Lost Property

  • Lost Property Monday to Friday: 09:00 - 17:30

Trolleys

Yes

CCTV at the Station

Yes

Tourist Information

Yes

Transport Information Centre.

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

Ticket barriers and gates

Yes

Accessible ticket machines

No

Various locations

Height adjusted ticket office counter

No

Staff assistance is available

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Hudson's Place and Central Concourse

Waiting rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating area

Yes

Accessible public telephones

Yes

Main concourse

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Available on request

Taxi rank outside main station entrance

Impaired mobility set down/pick-up point

Yes

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530- Southern  - 0800 138 1016- Southeastern  - 0800 783 4524

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point

Yes

Help Points are located on both main concourse areas, as well as the main ticket office.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

"

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

"

Toilets

Yes

Toilets are situated on the central concourse and adjacent to platform 2.

A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.

If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.

Accessible Toilets

Yes

Hudson's Place and Central Concourse

Baby Changing

Yes

Female toilets,Male toilets,

Waiting Rooms

Yes

All platforms are partially or fully covered with a canopy.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: 00:00 - 00:00

Spaces

81 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530- Southern  - 0800 138 1016- Southeastern  - 0800 783 4524

Car park CCTV

Yes

ATM

Yes

The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).

Currency Exchange

Yes

Refreshment Facilities

Yes

Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)

Station concourse

Shops

Yes

News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth

Pay Phones

Yes

Accessible Public Telephones

Yes

Main concourse

Bicycle Storage

Spaces

112 spaces

Type of Storage

Stands

Location

Car Park Upper Level (Victoria Place), above Gatwick Express.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station