Willesden Junction (WIJ)
Willesden Junction station, Station Approach, Harlesden, Greater London, NW10 4UY
The lifts are out of order between island platforms 1 to 3 and the station entrance/exit at Willesden Junction station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:30 - 20:15
- Opening Hours,Saturday: 06:30 - 20:15
- Opening Hours,Sunday: 09:15 - 18:30
Location
Ticket offices are located at the main (Old Oak Lane) and Harrow Road entrances
London Fare Zone
Zone 2/3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:16 - 01:30
- Information Services Opening Times,Saturday: 05:16 - 01:30
- Information Services Opening Times,Sunday: 06:44 - 00:45
Staff Help Available
- Staff Help Available,Monday to Friday: Unavailable
- Staff Help Available,Saturday: Unavailable
- Staff Help Available,Sunday: Unavailable
Customer Help Points
Yes
Customer Services Notes
Customer Information Point on Platforms 4/5 or at the ticket offices
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Two lifts provide step-free access from the main (Old Oak Lane) entrance to all platforms. Please note: there is no step-free access at the Harrow Road entrance
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
At the main (Old Oak Lane) ticket office only. At the Harrow Road ticket office, staff provide assistance where possible
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Located on Platform 3
Waiting rooms
Available
Closed until further notice
A large heated waiting room is located on Platforms 4/5
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
contact taxi operator directly
Impaired mobility set down/pick-up point available
Available
Outside the main (Old Oak Lane) entrance
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: Unavailable
- Staff help available,Saturday: Unavailable
- Staff help available,Sunday: Unavailable
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Nearest accessible station
Help Point location
There are Help Points
Toilets
Available
Located on Platform 3
Accessible Toilets
Available
Located on Platform 3
Baby Changing
Available
Waiting Rooms
Available
Closed until further notice
A large heated waiting room is located on Platforms 4/5
Seating Area
Available
Refreshment Facilities
Available
Coffee shops with indoor seating are located on Platforms 3 and 4
Shops
Available
A photo booth is located at the main (Old Oak Lane) ticket hall
Public Telephones
No
Post Boxes
Available
Opposite the main (Old Oak Lane) entrance
Bicycle Storage
Spaces
60 spaces
Type of Storage
Stands
Location
Cycle stands are available outside the main (Old Oak Lane) and Harrow Road entrances
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop N in Station Approach for eastbound services to Camden Road
Use Bus stop N in Station Approach for westbound services to Richmond
A taxi freephone is located in the main (Old Oak Lane) ticket hall
Served by London Buses routes 18, 220, 228, 266 and 487. All bus stops are clearly signed from the station
There is a frequent London Underground (Bakerloo line) service from this station
Heathrow - change at Clapham Junction for Feltham Railair link Gatwick or Luton - Change at West Hampstead for trains to Luton Airport Stansted - Change at Stratford
