Wakefield Westgate (WKF)
Wakefield Westgate station, Mulberry Way, Wakefield, West Yorkshire, WF1 2QN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 19:00
- Opening Hours,Saturday: 07:00 - 19:00
- Opening Hours,Sunday: 09:00 - 16:00
Location
In the booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Collection is available for Smart tickets bought online.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Thursday: 05:00 - 00:30
- Information Services Opening Times,Friday: 05:00 - 23:45
- Information Services Opening Times,Saturday: 05:00 - 23:30
- Information Services Opening Times,Sunday: 08:00 - 01:00
Staff Help Available
- Staff Help Available,Monday to Friday: 05:00 - 23:59
- Staff Help Available,Saturday: 05:00 - 23:59
- Staff Help Available,Sunday: 08:30 - 23:59
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
Yes
On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 09:00 - 16:00
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lift access between Platforms 1 & 2.
Wakefield has two RNIB 'Maps for All' - located on the paved area outside the main entrance and inside the entrance from the short stay car park.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.
Waiting rooms
- Waiting rooms,Monday to Friday: 06:00 - 21:00
- Waiting rooms,Saturday: 06:00 - 21:00
- Waiting rooms,Sunday: 08:30 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
A small number are accessible, therefore advance notification (via station) ensures they are available when required
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Wakefield Westgate Car Park 1
19 spaces
Wakefield Westgate Car Park 2
Not Specified
Wakefield Westgate Car Park 1
Parking is chargeable for all vehicles
Wakefield Westgate Car Park 2
Parking is chargeable for all vehicles
Accessible car park equipment
Wakefield Westgate Car Park 1
Wakefield Westgate Car Park 2
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:00 - 23:59
- Staff help available,Saturday: 05:00 - 23:59
- Staff help available,Sunday: 08:30 - 23:59
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
Yes
On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located on Platform 1 and in the Waiting Room on Platform 2. The National key toilets are located on the Main Concourse; these toilets are operated by a RADAR key. A RADAR key is available from the Station Management Office on the Main Concourse. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Available
The National key toilets are located on the Main Concourse; these toilets are operated by a radar key. A radar key is available from the Station Management Office on the Main Concourse.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:00 - 21:00
- Waiting Rooms,Saturday: 06:00 - 21:00
- Waiting Rooms,Sunday: 08:30 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 2. There is a 1st Class waiting room on platform 1. Open hours: Monday - Friday 05:00 - 21:00. Saturday 05:00 - 20:30. Sunday 08:00 - 21:00
Seating Area
Available
First Class Lounge
- First Class Lounge,Monday to Friday: 06:00 - 21:00
- First Class Lounge,Saturday: 06:00 - 20:30
- First Class Lounge,Sunday: 08:15 - 20:45
Located
Behind gateline. Adjacent to Station Management Centre.
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
Any London North Eastern Railway First Class packages
First Advance (routed LNER/LNER & connections)
London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
London North Eastern Railway Rewards First Class Leisure Single (routed LNER /LNER & connections)
London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER /LNER & connections)
Inclusive Tour Tickets (Superbreak etc.)
Weekend First
Restricted tickets
All First Class tickets valid only on other train operators, including Caledonian Sleepers.
Facilities
TV, newspapers
Refreshment
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Multi Storey Car Park
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
900 spaces
Accessible spaces
19 spaces
Parking is chargeable for all vehicles
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £0.90
- Rate per day £11.50
- Rate on Saturday £6.75
- Rate on Sunday £6.75
- Rate per week £46.00
- Rate per month £122.50
- Rate per year £1925.00
Notes
Short Stay 30-60 mins - £0.90
Going away for a long weekend? Park from 06:00 on Friday until 23:59 on Monday for just £17.
Simply purchase your ticket at the car park on the day.
Forecourt
Operator
London North Eastern Railway
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.00
ATM
Available
Refreshment Facilities
Available
Coffee shop and various food outlets available for refreshments
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
30 spaces
Type of Storage
Stands
Location
Front of station
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Pick Up / Drop Off at the bus stop (W9) in the short-stay car park.
Wakefield Westgate is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings include Fleet 01924 379615.
Information to plan your onward journey is available in a printable format here
