Ashford International (AFK)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities on platform 1/2 there is a heated waiting room on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms. -
Trolleys
-
Refreshments
Note Coffee shops and Selecta vending machines -
ATM machine
ATM machine booking hall -
Toilets
Toilets Platforms - Available during staffing hours -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops newspapers
Ashford International
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- behind bus stop front of station
- Storage spaces
- 454
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- PlusBike (cycle hire)
- Brompton Dock
0208 232 3931
www.bromptondock.co.uk - Car Park
- Car Park B
- Operator
- APCOA Parking
- Phone number
- 0330 333 9232
- Address
-
Station Road
- Email address
- [email protected]
- Note
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
Number of accessible spaces: 15
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space. These Blue Badge spaces are located in the Station forecourt.
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 135 with 15 accessible spaces available
-
These Blue Badge spaces are located in the Station forecourt.
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £8.30
- Off peak rate
- £7.50
- Saturday rate
- £1.50
- Sunday rate
- £4.80
- Weekly rate
- £35.80
- Monthly rate
- £126.10
- 3 Monthly rate
- £376.00
- 6 Monthly rate
- £753.30
- Annual rate
- £1364.30
- CCTV Coverage
- No
- Car Park
- Car Park F
- Operator
- APCOA Parking
- Phone number
- 0330 333 9232
- Address
-
Elwick Road
-
- Email address
- [email protected]
- Note
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
Number of accessible spaces: 2
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 315 with 2 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £6.00
- Off peak rate
- £5.30
- Saturday rate
- £1.50
- Sunday rate
- £4.20
- Weekly rate
- £27.20
- Monthly rate
- £95.50
- 3 Monthly rate
- £283.70
- 6 Monthly rate
- £570.90
- Annual rate
- £1033.60
- CCTV Coverage
- Yes
- Car Park
- Car Park A
- Operator
- APCOA Parking
- Phone number
- 0330 333 9232
- Address
-
Station Road
- Email address
- [email protected]
- Note
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
Number of accessible spaces: 13
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 166 with 13 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £8.30
- Off peak rate
- £7.50
- Saturday rate
- £1.50
- Sunday rate
- £4.80
- Weekly rate
- £35.80
- Monthly rate
- £126.10
- 3 Monthly rate
- £376.00
- 6 Monthly rate
- £753.30
- Annual rate
- £1364.30
-
From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
in front of station on Station Approach Road
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:30 - 21:30
Saturday 05:30 - 21:30
Sunday 06:00 - 21:30
Assistance/Help available from station staff from First to Last trains.
- Location
-
On way in to access trains from Station Approach Rd side
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Counters can be raised or lowered to suit all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- On platforms 1/2 and 5/6. Also by gateline in the subway.
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
From the station forecourt outside the booking hall.
Facilities
- ATM Machine
- Yes
- booking hall
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Refreshment facilities
- Yes
- Coffee shops and Selecta vending machines
- Shops
- Yes
- Type of shops available
- newspapers
- Toilets
- Yes
- Toilets Location
- Platforms - Available during staffing hours
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Only available when staff present
- National key toilets
- Yes
- National key toilets location
- Platforms- Available during staffing hours
- Waiting Rooms
- Yes
- Waiting rooms location
-
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms. - Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Assisted travel
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
- Helpline opening hours
-
Monday - Sunday 24 Hours a Day
*Helpline closed on Christmas Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Assistance/Help available from station staff from First to Last trains.
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