Last updated:Today at 08:29
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway
Last updated:Yesterday at 21:28
Train companies affected:National Rail
Byfleet & New Haw station, Byfleet Road, Byfleet, Surrey, KT15 3LQ
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The ticket office is located by the main entrance.
Ticket Vending Machines are located in the main booking hall.
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Yes
Yes
Byfleet & New Haw ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
No
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Byfleet and New Haw.
Yes
This station does not have step-free access to any platform.
Step-free category C station. Steps to both platforms.
No
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
No
N/A
No
No
No
No
No
No
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
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N/A
No
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No
No
No
Yes
Station Cafe on Platform 1
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Yes
34 spaces
Racks
No
Yes
There are no cycle hire facilities at this station
Towards Woking from Weybridge: Byfleet Road (A318) Bus Stop B on New Haw side of Railway Bridge
Towards Weybridge and Addlestone (and towards Woking from Addlestone): Byfleet Road (A318) Bus Stop A on New Haw side of Railway Bridge
Information to plan your onward journey is available in a printable format here
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