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Biggleswade (BIW)

Biggleswade station, Station Road, Biggleswade, Bedfordshire, SG18 8AL

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:20 - 14:15
  • Opening Hours,Saturday: 08:00 - 14:15
  • Opening Hours,Sunday: 08:15 - 14:15
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

Information Available

  • Yes - from help point
  • Yes - from information point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 06:20 - 14:15, 16:00 - 20:00
  • Information Services Opening Times,Saturday: 08:00 - 14:15
  • Information Services Opening Times,Sunday: 08:15 - 14:15

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:20 - 14:15, 16:00 - 20:00
  • Staff Help Available,Saturday: 08:00 - 14:15
  • Staff Help Available,Sunday: 08:15 - 14:15

Customer Help Points

Yes

The Assistance Meeting Point is on the footbridge.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left Luggage

Unavailable

Lost Property

Available

If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.

Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

This is a Category C station: This station does not have step-free access.

The Assistance Meeting Point is on the footbridge.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Ramp for train access

Unavailable

It is not possible to provide level access between train and platform at this station.

Accessible Toilets

Available

Toilets may only be available during staffed hours at some locations.

Accessible toilets at this station are accessed using a RADAR key.

Waiting rooms

Available

Heated waiting rooms available on platforms 1 and 2, during staffed hours.  

Seating area

Available

Unheated waiting shelters are available on Platforms 3 and 4.

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on some platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Located at the front of the station

Accessible spaces

10 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:20 - 14:15, 16:00 - 20:00
  • Staff help available,Saturday: 08:00 - 14:15
  • Staff help available,Sunday: 08:15 - 14:15
Customer Help Points

Yes

The Assistance Meeting Point is on the footbridge.

Helpline
  • Helpline,Monday to Sunday: Available

The assisted travel helpline is not available on Christmas Day.

0800 058 2844

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 058 2844

  • Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

Help Point location

There are Help Points

Toilets

Available

Toilets, including accessible toilets are located on the right hand side of the station entrance. These toilets are available during staffed hours.

Accessible Toilets

Available

Toilets may only be available during staffed hours at some locations.

Accessible toilets at this station are accessed using a RADAR key.

Baby Changing

Available

Facilties may only be available when the station is staffed.

Waiting Rooms

Available

Heated waiting rooms available on platforms 1 and 2, during staffed hours.  

Seating Area

Available

Unheated waiting shelters are available on Platforms 3 and 4.

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

207 spaces

Accessible spaces

10 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Impaired mobility set down/pick up points available

Available

Located at the front of the station

Car park CCTV

Yes

Refreshment Facilities

Available

Public Telephones

No

Public Wi-Fi

Unavailable

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.

Bicycle Storage

Spaces

102 spaces

Type of Storage

Stands & Racks

Location

Bike racks can be found at the front of the station on left hand side of the entrance. Secure cycle parking is also available at this location, please speak to station staff for information on access.

Cycles are left at owners risk. Abandoned cycles may be removed.

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are wide/long cycle/mobility scooter space(s) available

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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