Coronavirus travel advice Page last Updated: Tuesday 22 September 2020 at 16:48

 

IMPORTANT INFORMATION

All passengers must observe the guidance on these pages and adhere to these measures when travelling by train.

Local lockdown measures are in place across the UK. For the latest information please see:

The health and wellbeing of our passengers and staff is always our top priority. We know passengers may have concerns, and rail companies are working closely with government to take the steps needed to keep our vital services moving while keeping customers safe.

Please visit the NHS website for the latest Coronavirus guidance or visit our Safer Travel Pledge page.

Latest Travel Advice

What This Means for Your Services

How Train Companies are Supporting Your Journey

How You Can Help

Common Questions 

Refunds

Train Operating Companies' Guidance Alert Me by Messenger Employers Advice

Face Coverings and
Face Covering Exemptions

Assisted Travel FAQs London Travel Advice

 

LATEST TRAVEL ADVICE

National Rail companies are asking passengers to continue to follow the latest advice from government and public health officials. 

When travelling by National Rail please try to travel at less busy times of the day, keep a distance from others, use a face covering on trains and in enclosed areas of the station and carry hand sanitiser or wash your hands regularly.

In turn, train companies will do everything possible to keep passengers safe, including;

  • more frequent and thorough cleaning than normal on trains and at stations
  • giving clear safety guidance on journeys, and
  • make extra train carriages available whenever possible

Please remember that stations may be busy, so leave plenty of time for your journey and wear a face covering whilst you are in enclosed areas of the station (check if you are covered by an exemption at this page).

You should also follow public health advice; if you need to cough or sneeze please "Catch it, Bin it, Kill it" and if you or the people you live with have symptoms of COVID-19 (Coronavirus), you should stay at home and do not travel.

 

WHAT THIS MEANS FOR YOUR SERVICES

We want to ensure you're able to travel safely and with confidence, which is why an increased timetable will be in operation. Extra services have been and will continue to be introduced wherever possible to meet increased demand and help with social distancing.

The revised timetable will see more trains at peak times and busier stations to maximise space for passengers. The new timetable is available to view now for England and Wales, so please check your journey before you travel at ojp.nationalrail.co.uk or find live station departure/arrival information at nationalrail.co.uk/train_times/ldb.aspx.

 

HOW TRAIN COMPANIES ARE SUPPORTING YOUR JOURNEY

  • Sharing advice and information about how to stay healthy - there are public health posters and other information around stations and on trains.
  • Doing more to ensure our trains and stations are clean. The kind of steps being taken include a greater focus on cleaning high-touch areas on trains and at stations; (such as handrails and ticket machine touch screens), increasing the use of antiviral cleaning products and ensuring toilets are well stocked with soap. Trains are also being checked regularly throughout the day in addition to the cleaning which takes place in depots.
  • Where possible and appropriate, protecting frontline staff by reducing contact at ticket barriers, the need for people to handle tickets and cash and removing on-board catering.
  • Adding extra carriages wherever possible.
  • Offering ‘virtual’ refunds, and refunding previously booked tickets for future travel, before the Coronavirus pandemic started. Further information can be found on our Cononavirus Refunds information page.

Coach and Bus operators that are supplying rail replacement vehicles in certain areas are also working hard to ensure that all enhanced cleaning standards are met, including

  • a greater focus on cleaning high-touch areas on vehicles; (such as handrails),
  • increasing the use of antiviral cleaning products
  • Where coaches have the facilities, ensuring toilets are well stocked with soap

If you require assistance when travelling, especially if there is a rail replacement service instead of a train, we recommend that you contact us to discuss your journey as soon as possible - See Assisted Travel page for details.

 

 

HOW YOU CAN HELP

When at our stations or travelling by train, we’re encouraging everyone to follow these guidelines:

Guidance on during your journey on National Rail services

  • Travel at quieter times if you can - generally after 09:30 in cities and large towns or 09:00 everywhere else
  • Purchase your ticket online or on via smartphone apps (where available)
  • Paying for tickets by contactless payment, where available 
  • Wash your hands often with soap and water for at least 20 seconds before and after your journey. If soap and water are not available, use an alcohol-based hand sanitiser.
  • Follow public health advice on your journey. For example, cover your cough or sneeze with a tissue and then throw away the tissue in a bin

Travelling to London

There is information on our dedicated London Travel Advice page.

 

FURTHER INFORMATION

Common Questions Refunds Train Operating Companies' Guidance

Assisted Travel FAQs London Travel Advice Alert Me by Messenger

Face Coverings Face Covering Exemptions Employers Advice

 

Last updated:   22 September 2020