Hackney Wick (HKW)

Managed by London Overground 

 
Hackney Wick station
White Post Lane
Hackney
London
E9 5TS
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Hackney Wick

Stations made easy

Route planning around the station including maps and platforms

Show [HKW] route

 

Station Message: Alert!

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage spaces
6
Storage CCTV
Yes
Car Park
No
Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:30 - 10:00
Location

At entrance

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Ticket office staff provide assistance where possible

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No
London fare zone
Zone 2

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
Monday - Friday 05:56 - 00:23
Saturday 05:30 - 00:34
Sunday 08:50 - 00:12
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Customer Services

You can Contact Customer Services on 0343 222 1234

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Use Bus stop B in Hepscott Road for eastbound services to Stratford

Use Bus stop A in Hepscott Road for westbound services to Camden Road/Hampstead Heath/Richmond

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0343 222 1234
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.


London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Helpline opening hours
Staff help available
Yes
Staff help available opening times
Monday - Friday Closed
Saturday Closed
Sunday Closed
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

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Stations made easy
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