Ilford (IFD)
Ilford station, Ilford Hill, Ilford, Greater London, IG1 2DG
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 20:00
- Opening Hours,Saturday: 06:10 - 20:00
- Opening Hours,Sunday: 07:10 - 20:10
Location
Located within the stations ticket hall.
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accessible ticket machines are located at all entrances.
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster cards are available at Ticket Vending Machines at all entrances of this station.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Travelling with Contactless is available.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
Available
Staff are available to assist from the first to the last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
Step free access is not available from York Road Entrance.
Staff ramp assistance is always available.
Wheelchairs available from first to last train.
Ticket barriers and gates
Available
Ilford has a Secure Station accreditation
Accessible ticket machines
Available
Accessible ticket machines are located at all entrances.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
An accessible temporary toilet is located on Platform 4, which is operated with a radar key.
Waiting rooms
Available
There are two step free, heated waiting rooms located on Platform 3.
The waiting room located next to the ladies toilets has an automatic door function.
Both waiting rooms are open from first to last train.
Seating area
Available
Platform 3 - Waiting Rooms, Waiting Shelter available, Multiple covered seats under canopy.
Platform 4 - Covered seats available under canopy.
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
Available
Staff are available to assist from the first to the last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Help Point location
There are Help Points
Toilets
Available
Platform 3
Platform 4 - Accessible Toilet - Radar Key Required
Accessible Toilets
Available
An accessible temporary toilet is located on Platform 4, which is operated with a radar key.
Baby Changing
Unavailable
Waiting Rooms
Available
There are two step free, heated waiting rooms located on Platform 3.
The waiting room located next to the ladies toilets has an automatic door function.
Both waiting rooms are open from first to last train.
Seating Area
Available
Platform 3 - Waiting Rooms, Waiting Shelter available, Multiple covered seats under canopy.
Platform 4 - Covered seats available under canopy.
ATM
Unavailable
Refreshment Facilities
- Refreshment Facilities,Monday to Friday: 05:30 - 18:30
- Refreshment Facilities,Saturday: 06:00 - 13:00
Coffee & snacks located on platform 3
Public Telephones
No
Bicycle Storage
Type of Storage
Racks
Location
On platform 4
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services will depart from:
High Road, Bus Stop L, for Westbound services
Ilford Hill, Bus Stop F, for Eastbound services
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format Buses from Ilford (tfl.gov.uk)
Elizabeth Line to Heathrow Airport
