Travel

 

Travel with confidence on the National Rail network 

Accessible Stations

We want to ensure you can find information about stations before you travel so you can feel confident about your journey.

Each station has its own page – you can find the one that you are looking for by using our Station Finder.

Click here to open the Station Finder page

You can easily look up the accessible features of any National Rail served station, including step-free access, lift availability and accessible toilet information, with our interactive Access Map.

Train Facilities

It can be helpful to have an idea of what facilities are available on board the train. This information is arranged by train company. If you are unsure which train company is running your train you can check using our Journey Planner.

Click to launch Journey Planner

Cancelled or Delayed Trains Image of a guard on a platform next to a train

If the train you want to travel on is cancelled or delayed, you are entitled to a 100% refund on your ticket if you choose not to travel.

Train companies will do everything possible to get you to the station you want to travel to. If it is not possible to access a rail replacement bus, the train company will provide an accessible alternative, such as a complimentary taxi to the station you are planning to travel to. Information on rail replacement services can be found at www.nationalrail.co.uk/rail-replacement.

Issues with your Journey

You can provide feedback on your journey and, where something has gone wrong, your train company will investigate it fully and fairly. If your complaint is related to the assistance you recieve, you should contact the train company who will investigate your complaint.

Click to open list of Train Operating Companies

You may also be entitled to compensation if there is a delay to your journey or something goes wrong. To understand your full rights please refer to the National Rail Conditions of Travel.

Mobility Scooters

Image of a passenger in a motorised scooter being helped onto a train

Train companies have their own policies about carrying Mobility Scooters on trains, depending on the train carriages used. 

Customers should check the dimensions of their non-folding scooter and the train company they plan to travel with, as policies may differ between different train companies. You can find train company scooter policies on our Wheelchairs and Powered Scooters page.

If you are unsure which train company is running your train you can check using our Journey Planner.

Click to launch Journey Planner

 

Sunflower Lanyards

Every train company in Britain recognises the Sunflower symbol. Image of a person bolding up a Sunflower, Hidden Disabilities card on a lanyardThe Sunflower lanyard and card can be used by passengers with non-visible disabilities to discretely indicate to rail staff that they may need additional assistance at stations or during their journey. 

You can request assistance ahead of your journey using Passenger Assist.

Please note: whilst a Sunflower lanyard or card gives some passengers more confidence when using the train, you don’t need to have one or carry any other medical identification if you don’t want to – you will still be able to travel and receive assistance from our staff.

Passengers who would like a Sunflower lanyard or card can pick one up at participating ticket offices across England, Scotland and Wales, or contact Hidden Disabilities. 

Further Information

The Disabled Persons Railcard website provides lots of useful hints and tips on rail travel for disabled rail users.

Managed by:

Last updated:   24 May 2021