London Waterloo East (WAE)

Managed by Southeastern 

 
London Waterloo East station
Sandell Street
London
SE1 8NH
 

Station facilities

  • Station seating facilities

    Station seating facilities Platform B and C
  • Trolleys

  • Refreshments

    Note Coffee shops
  • ATM machine

  • Toilets

    Toilets Platform B and C
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops newspapers
 
 

London Waterloo East

Stations made easy

Route planning around the station including maps and platforms

Show [WAE] route

 

Station Message: Alert!

Waterloo East has no direct level access from the Street. There are three ways to access Waterloo East station. 

The main entrance and only step free access to route to Waterloo East station is  through the use of a lift from Waterloo Main station, then level access via the connecting overbridge and steep ramps to the platforms.

There is a second entrance from Southwark underground station but this involves either steps or an escalator. 

The third access is via steps only from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 

There is a taxi rank at the Cab Road exit from Waterloo Main station.

Note: There is no ticket office at Waterloo East, full ticket office facilities are available in Waterloo Main station.

Getting to and from the station

 
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Accessible taxis

Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station. 

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
No
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
On overbridge from Waterloo Main station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at ticket office
Smartcards validators
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Penalty fares
Penalty fares apply for Southeastern 
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Sunday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
On platforms and overbridge
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
Yes
CCTV
Yes

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Refreshment facilities
Yes
Coffee shops
Shops
Yes
Type of shops available
newspapers
Toilets
Yes
Toilets Location
Platform B and C
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Platform B and C
Waiting Rooms
Yes
Waiting rooms location
Platform B and C
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Textphone 0800 783 4548
Staff help available
Yes
Assistance/Help available from station staff from First to Last trains.
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator. 
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge  to Waterloo East station. 
Wheelchairs available
Yes

Station Map

 
Station plan

View larger version
Stations made easy
Show [WAE] route

Find another station