Last updated:Today at 05:03
Train companies affected:National Rail
London Waterloo (WAT)
London Waterloo station, Station Approach, London, Greater London., SE1 8SW
At London Waterloo station:
The lift at Exit 2 is currently out of use.
Lift assistance in place to assist passengers.
Two of the four escalators at Exit 2 are out of use.
Access to the main concourse can be made via the alternative escalators at Exit 2 or via Exit 1 & Exit 7.
The escalator on Platform 20 is out of use.
Access to The Sidings and Underground can be made via lift or the main concourse.
The escalator outside Marks & Spencer’s is out of use.
Access to the balcony can be made via the lift or the one of the alternative escalators.
Please speak with station staff if you require further assistance.
London Waterloo station is not open 24 hours, opening hours are detailed below, the station is closed overnight with no waiting facilities available.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:30 - 23:15
- Opening Hours,Saturday: 05:30 - 23:15
- Opening Hours,Sunday: 06:30 - 22:30
Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Height adjusted ticket office counter
Available
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 04:30 - 01:05
- Information Services Opening Times,Saturday: 04:30 - 01:50
- Information Services Opening Times,Sunday: 05:30 - 01:05
Please be aware that the station is closed to the public overnight with no waiting facilities available.
Staff Help Available
- Staff Help Available,Monday to Friday: 04:45 - 01:05
- Staff Help Available,Saturday: 04:45 - 01:50
- Staff Help Available,Sunday: 05:45 - 01:05
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Customer Help Points
Yes
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Customer Services Notes
Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
Station Reception
Left Luggage
Available
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
Ticket barriers and gates
Available
There are ticket gates to all platforms.
All platforms can be accessed by wide ticket gates.
Accessible ticket machines
Available
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Height adjusted ticket office counter
Available
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Waiting rooms
Available
All platforms are partially or fully covered with a canopy.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available from the taxi rank on Cab Road / Station Approach
Impaired mobility set down/pick-up point available
Available
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Accessible spaces
2 spaces
Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available,Monday to Friday: 04:45 - 01:05
- Staff help available,Saturday: 04:45 - 01:50
- Staff help available,Sunday: 05:45 - 01:05
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Customer Help Points
Yes
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Accessible Toilets
Available
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Baby Changing
Available
Waiting Rooms
Available
All platforms are partially or fully covered with a canopy.
Seating Area
Available
Operator
APCOA Parking (UK) Limited
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
27 spaces
Accessible spaces
2 spaces
Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Car park CCTV
No
ATM
Available
Located on concourse
Refreshment Facilities
Available
A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
Station concourse
Shops
Available
A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
Public Telephones
No
Public Wi-Fi
Available
Free public Wi-Fi is available at the station
Post Boxes
Available
Located on the concourse
Bicycle Storage
Spaces
573 spaces
Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
Type of Storage
Stands & Racks
Location
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
Also available:
on platforms 9 and 10
on platforms 11 and 12
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)
More Information
Transport Links
Taxis are available from the taxi rank on Cab Road / Station Approach
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.
Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)