York (YRK)
York station, Station Road, York, North Yorkshire, YO24 1AB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 20:00
- Opening Hours,Saturday: 06:00 - 20:00
- Opening Hours,Sunday: 08:00 - 18:00
Location
On main concourse.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accessible machines are available on the main concourse
Height adjusted ticket office counter
Available
Available during Travel Centre opening times
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 00:00 - 23:59
- Information Services Opening Times,Saturday: 00:00 - 23:59
- Information Services Opening Times,Sunday: 00:00 - 23:59
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 09:00 - 16:00
Trolleys
Available
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Accessible machines are available on the main concourse
Height adjusted ticket office counter
Available
Available during Travel Centre opening times
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
Waiting rooms
- Waiting rooms,Monday to Sunday: 06:00 - 22:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
Impaired mobility set down/pick-up point available
Available
Accessible spaces
York Car Park 2
6 spaces
York Car Park 1
0 spaces
York Car Park 2
Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
Accessible car park equipment
York Car Park 2
York Car Park 1
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Available
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Available
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Sunday: 06:00 - 22:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Seating Area
Available
Station Short Stay Car Park
Operator
London North Eastern Railway
Spaces
30 spaces
Accessible spaces
6 spaces
Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £3.50
Notes
Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
The station long stay car park will be closed until further notice.
This is part of the York Station Gateway Project, where Network Rail will construct a new multi-storey car park on the site.
Parking for Blue Badge holders remains available as normal. All other users must find alternative facilities and allow extra time for travel. For other locations visit York.gov.uk/CarParks.
York Station Long Stay Car Park
Car Parking Availability
- Car Parking Availability,Monday to Friday: Unavailable
- Car Parking Availability,Saturday: Unavailable
- Car Parking Availability,Sunday: Available
Spaces
0 space
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £7.50
- Rate per day £20.00
- Rate on Saturday £7.50
- Rate on Sunday £7.50
- Rate per week £75.00
- Rate per month £227.50
- Rate per year £1925.00
Notes
Closure of long stay car park from 15 March 2025
From 23:59 on Friday 14 March, the station long stay car park will be closed until further notice.
This is part of the York Station Gateway Project, where Network Rail will construct a new multi-storey car park on the site.
Parking for blue badge holders will be unaffected. All other users must find alternative facilities and allow extra time for travel. For other locations visit York.gov.uk/CarParks.
Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
ATM
Available
Located on concourse
Refreshment Facilities
Available
Various coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
Station concourse
Shops
Available
Public Telephones
Yes
Post Boxes
Available
Outside the station
Bicycle Storage
Spaces
626 spaces
80 secure stands.
Type of Storage
Compounds, Stands & Racks
Location
Within station, within car park, and next to the ticket office
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Available from EuropCar office on Platform 1.
More Information
Transport Links
Pick Up / Drop Off at Bus Stand E outside the Milner York.
From 19:00 on Saturday 24 May until 06:00 on Tuesday 27 May, all rail replacement coaches will arrive and depart from Bus Stop A, Memorial Gardens [5 minutes’ walk from the station entrance]. Use what3words ///outfit.impose.risk to find the bus stop.
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
Information to plan your onward journey is available in a printable format here
Available from EuropCar office on Platform 1.
Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
