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Last updated:Today at 08:05
Train companies affected:South Western Railway

Flexi Season Tickets

If you need a flexible way to make a regular journey – and save money – get a Flexi Season ticket

About Flexi Season tickets

A Flexi Season ticket gives you any 8 days of travel in 28 days, at any time. And you don’t need to choose the days in advance.

So, if you are working from home some days, and commuting to the office on others, it could be a good choice. If you travel more frequently, then a Season ticket might be right for you.

Flexi Season tickets offer a minimum of 20% discount on an equivalent monthly Season ticket, and can be stored either on a Smartcard or as an eTicket you show on your smartphone. You must activate a day pass within your ticket before you travel.

Use our Season Ticket Calculator to see how much you could save.

Buying a Flexi Season ticket

You can purchase a Flexi Season ticket online or at some ticket offices, and store it on your Smartcard or as an eTicket on your smartphone. Check with your train company to see which option is available for your journey, and find out more about Smartcards here.

Flexi Season tickets are only available for Standard Class travel, not for First Class.

Using a Flexi Season ticket

You can use your Flexi Season ticket at any time, in both Peak and Off-Peak periods. You must always activate a day’s worth of travel before you board your train. To do this, you can touch in on the ticket gate reader, platform validator or (in some cases) self-service ticket machine. Alternatively, you can activate your pass in the National Rail Smartcard Manager app.

If you lose or forget your Smartcard with your Flexi Season ticket on, you will need to purchase a new ticket to make your journey. Contact your Flexi Season ticket retailer for more information.

Flexi Season ticket restrictions

Flexi Season tickets can be used on any train company’s services, between your start and end stations, unless it is for a specified train company only. If it is, this will be stated when you purchase it.

Further information on Flexi Season tickets

Full details can be found in the Season ticket terms and conditions.

More on Ticket Types

Flexi Season tickets not right for you? Find out about different ticket types below.

FAQs

Most Railcard discounts are not available on Flexi Season tickets as they are already heavily discounted. But if you have a 16-17 Saver or Jobcentre Plus Travel Discount Card you will be able to get 50% off your Flexi Season ticket.

There is no child discount available as these tickets are designed for adults who are commuting 2 to 3 times a week.

No, journeys that are wholly within the London Zonal Fare Area (1 to 6) are not available on a Flexi Season ticket. For onward connections on Transport for London services, you can use pay as you go on Oyster or contactless.

You can’t exchange a Flexi Season ticket, so if you’ve already started using your ticket, you can use your 8 journeys or request a refund (although an administration fee of up to £10 may apply) before buying a new Season ticket.

You may be able to claim compensation due to cancelled or delayed trains. If you activate a day’s worth of travel and then choose not to travel due to cancellations or delays, you should apply for Delay Repay. Find out more about compensation and Delay Repay.

If you have travelled less than expected, you can claim a refund. Refunds are calculated from the difference between the price of your Flexi Season ticket and the cost of an Anytime return ticket for each day you have used, minus an administration fee of no more than £10. If you only have 1 or 2 journeys left on your Flexi Season ticket, you might find that a refund is not available.

If you were unable to travel due to illness and you can show evidence (such as a doctor’s note) that you were not able to apply for a refund due to illness within the 28 days your Flexi Season ticket was valid, we we still consider your refund application after the expiry date.