Disruption in the Basingstoke area expected until the end of the day 

Route(s) affected

CrossCountry between Manchester Piccadilly and Southampton Central / Bournemouth, and also between Birmingham New Street and Bournemouth

Great Western Railway between Reading and Basingstoke

South Western Railway between Reading / Basingstoke and Salisbury, between London Waterloo and Woking / Basingstoke / Salisbury / Yeovil Pen Mill / Yeovil Junction / Exeter St Davids / Southampton Central / Portsmouth Harbour / Bournemouth / Poole / Weymouth, and also between Basingstoke and Bournemouth

Description

A fault with the signalling system in the Basingstoke area means that the line is blocked. As a result, trains running to / from and through this station may be cancelled, delayed by up to 35 minutes or revised.

Disruption is expected until the end of the day.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Any seat reservations will not be carried over to another train, but Coach B, H and L are the unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

You may use your ticket on Reading Buses on the following routes at no extra cost:

• Buzz 9 between Reading (Station Road) and Reading Green Park (Station)

• Greenwave 50 and 50A between Reading (Station Road) and Reading Green Park (Longwater Avenue)

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

South Western Railway customer advice:

Engineers are now on site to rectify the fault, whilst they do this trains towards Basingstoke from London are unable to stop at Hook.

How do I get to my destination?

Passengers travelling to Hook from Woking / London should continue to Basingstoke and change for a train to Hook.

Passengers travelling towards Basingstoke from Hook should use local buses services listed below.

Your ticket can be used, at no extra cost, on the following services:

• CrossCountry between Basingstoke and Bournemouth

• Great Western Railway between London Paddington and Exeter St Davids

• Stagecoach Bus 13 between Basingstoke, Hook and Alton

• Stagecoach Bus 76 between Basingstoke, Overton, Whitchurch (Hampshire) and Andover

• Stagecoach route 1 between Camberley, Farnborough Main, North Camp and Aldershot

• Stagecoach route 2 between Camberley, Frimley and Farnborough Main

• Stagecoach route 64 between Alton and Winchester

• Stagecoach route 66 between Winchester and Romsey

• Stagecoach route 67 between Winchester and Petersfield

• Salisbury Reds / Stagecoach route Activ8 between Andover and Salisbury

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway for customers travelling from the direction of Waterloo towards Weymouth, you can claim back the cost between Basingstoke, Andover, Winchester and Eastleigh You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

• Please check your journey before you travel

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.