Disruption between Reading and Bracknell / Guildford expected until 13:00 

Route(s) affected

Between Reading and London Waterloo

Description

There is a fault at a level crossing between Wokingham and Bracknell meaning services have to run at a reduced speed on all lines. As a result, services running between Reading and Bracknell / Guildford may be cancelled, delayed by up to 40 minutes or revised.

Disruption is expected until 13:00.

Great Western Railway customer advice:

Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes.

• London Underground Circle line between Paddington and Victoria

• Southern between London Victoria and Gatwick Airport

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

South Western Railway customer advice:

Service impact:

Services between Reading and London Waterloo may terminate / start their journeys at Bracknell. Services are subject to delays, cancellations and last minute alterations.

Please allow extra time on your journey if you are travelling in the affected area.

How do I get to my destination?

Your ticket can be used at no extra cost on the following services:

• London Underground Bakerloo line between Waterloo, Paddington and Elephant & Castle

• Great Western Railway services between Reading and Wokingham / London Paddington in both directions

Rail replacement buses have been arranged to run between Reading and Bracknell in both directions. The replacement buses from Reading will be available to start at 10:55. These buses are not operating to a scheduled timetable. We will update you once the bus from Bracknell is ready to start.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Additional information:

There is a problem with the obstacle detector at a level crossing. The obstacle detector is part of the equipment used to confirm that the level crossing is clear before trains are allowed to pass over it.

Engineers are on site and are investigating the issue to bring the crossing back into full working order.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.