Lines reopened: disruption between Ely and Norwich expected until 15:30 

Route(s) affected

East Midlands Railway between Liverpool Lime Street / Warrington Central and Norwich

Greater Anglia between Stansted Airport and Norwich

Description

Following a fault with the signalling system between Ely and Norwich all lines have reopened. As a result, trains running between these stations may still be cancelled or revised.

This is expected to continue until approximately 15:30.

A visual disruption map video is available.

East Midlands Railway customer advice:

How do I get where I need to be?

You can use your ticket at no extra cost on the following alternative operators and routes in both directions:

• CrossCountry between Ely and Leicester

• LNER between Peterborough and Grantham/Doncaster

• Greater Anglia - once the line reopens:

  • between Norwich and Ipswich / Ely, and between Ipswich and Ely

  • between Norwich and London Liverpool Street to connect with East Midlands Railway services between London St Pancras International and Nottingham / Sheffield, and LNER services between London Kings Cross and Peterborough / Grantham

All of these alternative route options are available in the opposite direction too. Please note that Greater Anglia are also affected by this disruption.

Rail replacement buses are running between Ely and Norwich in both directions, calling at Thetford. Please see station staff for details.

Greater Anglia customer advice:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.