Lines reopened: disruption between Peterborough and Ely expected until 19:30 

Route(s) affected

CrossCountry between Birmingham New Street and Cambridge / Stansted Airport

East Midlands Railway between Liverpool Lime Street / Derby / Sheffield and Norwich

Greater Anglia between Peterborough and Ipswich / Colchester

Description

Following a fault on a train between Peterborough and Ely all lines have reopened. As service recovers, trains between these stations may still be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 19:30.

A visual disruption map video is now available.

CrossCountry customer advice:

The following road transport, operated by Keyline, has been recruited to run shuttle between Peterborough and Ely:

• 3 buses at Peterborough eta 17:40, 18:00 and 18:30

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• Avanti West Coast between Birmingham New Street / Nuneaton and London Euston

• East Midlands Railway services between Peterborough and Ely and also between Leicester and London St Pancras International

• Greater Anglia services between Peterborough and London Liverpool Street

• Great Northern services between Ely and London Kings Cross

• Thameslink services between Peterborough / Cambridge and London St Pancras International

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them.

East Midlands Railway customer advice:

You can use your original ticket to travel with the following train operators, in both directions, at no extra cost:

• Greater Anglia services between Ely and Norwich

• CrossCountry services between Leicester and Peterborough / Ely
  

East Midlands Railway have sourced bus replacement services where possible.

Greater Anglia customer advice:

You can use your ticket at no extra cost on CrossCountry between Peterborough and Ely.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.