Issue resolved: delays at Ely expected until 16:00 

Route(s) affected

CrossCountry between Birmingham New Street and Stansted Airport

East Midlands Railway between Liverpool Lime Street and Norwich

Great Northern between Kings Lynn / Ely and London Kings Cross

Greater Anglia between Peterborough and Ipswich, and also between Norwich and Stansted Airport

Description

Lines have reopened following an operational incident at Ely earlier today. Whilst service recovers, trains at this station may still be delayed by up to 20 minutes.

Disruption is expected until 16:00.

East Midlands Railway customer advice:

You should continue to travel as originally planned however your journey may be delayed by 20 minutes.

Great Northern customer advice:

If you are travelling through Ely you can travel on your normal route, but you will need to allow at least an additional 20 minutes to complete your journey.

This could impact your journey if you are travelling on Great Northern services which run between London King's Cross and Ely / King's Lynn.

Please make sure you check your train before travelling. Journey planners and station information screens are up to date with the latest real time train running information.

If you are travelling from an unstaffed station and cannot see a train to complete your journey, please press the GREEN Emergency button on the station help point to speak to a member of staff.

Will my ticket still be accepted by another operator?

You can still travel on the following at no extra cost:

• CrossCountry services between Cambridge and Ely

• Great Northern services via any reasonable route

Please note, if you have not yet started your journey, it may now be faster to wait for the next available train towards your destination.

Planning your journey:

You can view live departure boards, a live map of the Great Northern network and an an alternative route guide. If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.