Disruption at Ely expected until the end of the day  

Route(s) affected

CrossCountry between Stansted Airport and Birmingham New Street

East Midlands Railway between Norwich and Liverpool Lime Street

Greater Anglia between Ipswich and Peterborough, and between Stansted Airport / Cambridge and Norwich, and also between London Liverpool Street and Ely

Great Northern between London Kings Cross and Ely / Kings Lynn

Description

Damage has been reported to the overhead electric wires in the Ely area. As a result of this, trains may be cancelled, delayed by up to 20 minutes or revised. Great Northern services are currently unable to run between Cambridge and Kings Lynn.

Disruption is expected until the end of the day.

Great Northern customer advice:

Great Northern services are currently unable to run between Ely and Kings Lynn. Additionally, a significantly reduced service will be running between Cambridge and Ely.

You will need to travel using an alternative route. This will involve travelling on a different train to normal, and changing trains at an intermediate station to complete your journey. You should allow at least 30 minutes extra to complete your journey.

Your ticket will be accepted at no additional cost on the below:

• Alternative Thameslink and Great Northern services towards your destination

• Greater Anglia and CrossCountry services between Cambridge and Ely

If you're travelling now, you should check station screens and listen to announcements. You should check journey planners before you travel for the latest advice.

Replacement buses:

Replacement buses are running between Ely and Kings Lynn. Bus journeys will take longer, and you should leave additional time to complete your journey.

Replacement buses are running under instruction from station staff. You should speak to station staff for more information.

Planning your journey:

You can check train departures from your station:

• Great Northern live departure boards

You can view live map of the network:

• Great Northern live route map

You can also see the alternative route guide:

• Great Northern alternative route guide

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The Great Northern app will also help you plan your journey.

Can you tell me more about the incident?

We've been advised of a problem with the electrical supply to the trains in the Ely area. This means that some of services can't move as normal until power is restored.

If you're on a train which is being held in the area, it may take longer to get you to the next station, and onwards to your destination. Please listen out for information from the crew or contact us on social media if you need further support with your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.