Major disruption between Stevenage and London Kings Cross / London St Pancras International expected until 18:00 

Route(s) affected

Great Northern between Peterborough / Royston / Letchworth Garden City and London Kings Cross, and also between Welwyn Garden City and Moorgate

Grand Central between Sunderland / Bradford Interchange and London Kings Cross

Hull Trains between Beverley / Hull and London Kings Cross

LNER between Aberdeen / Inverness / Edinburgh / Newcastle / York / Harrogate / Bradford Forster Square / Leeds / Lincoln and London Kings Cross

Lumo between Edinburgh and London Kings Cross

Thameslink between Peterborough and Horsham, and also between Royston and Brighton

Description

A person has been hit by a train between Welwyn Garden City and Alexandra Palace. To allow the emergency services to work safely, all lines are closed. As a result, trains running between Stevenage and London Kings Cross / London St Pancras International may be cancelled, revised, delayed by up to 60 minutes or diverted.

Major disruption is expected until 18:00.

A visual disruption map video is now available.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Hull trains customer advice:

You should continue to travel as planned, however, your journey may be delayed by 60 minutes.

LNER customer advice:

Your ticket can be used at no extra cost on alternative train services, up to 2 hours before or after your cancelled service or on either side of the two LNER services before or after this train, whichever is most appropriate to help you to complete your journey. You do not need to buy a new ticket.

Your can use your ticket on the following services at no extra cost:

• TransPennine Express between Manchester, Leeds and York/Newcastle

• Northern between Newcastle and Carlisle

• CrossCountry between Sheffield, Doncaster / Leeds, York and Newcastle / Edinburgh

• Greater Anglia between Stratford (London) and Stanstead Airport (London Liverpool Street is closed due to engineering works)

• Great Northern and Thameslink between London Kings Cross, Stevenage and Peterborough

• East Midlands Railway between London St Pancras International, Leicester and Sheffield (Northbound only)

Please be aware that other operators’ services are also likely to be busy.

Please see the alternative route map for more details: Please note the West Coast Main Line is closed due to engineering.

Thameslink / Great Northern customer advice:

We don't have an exact estimate for the delay to your journey, but please leave at least 90 minutes of extra time, or travel once lines reopen, if you can.

Trains which are already in the area will be severely delayed. This includes Thameslink and Great Northern services.

There will be a number of cancellations and service changes at short notice. These changes will include services diverting onto the route through Hertford North.

Some services will also finish their journeys before they reach the area for example, they may not continue north of Finsbury Park, especially services from Moorgate.

There may also be some service changes affecting trains which are normally due to run via Hertford North. To reduce congestion, stopping services may not always call at all the usual stations.

Please continue to check our journey planning tools, and when travelling, check station screens and listen to announcements.

Stations not being served:

There will currently be no service at New Southgate, Oakleigh Park, New Barnet, Hadley Wood, Potters Bar, Brookmans Park, Welham Green, Hatfield, Welwyn Garden City, Welwyn North or Knebworth.

Alternative journey options:

Although Thameslink and Great Northern are working to divert trains away from the area, there may still be a long wait for a train to your destination.

Because of this, you may wish to consider using a different route.

Your Thameslink and Great Northern tickets will be accepted at no extra cost on:

North of London:

• Greater Anglia services as follows:

  • Replacement buses in the Cambridge area, connecting with their train services to and from London

  • Services between Hertford East and Stratford

• London Overground services on the Weaver line between Enfield Town and London Fields, for local connections to and from Central London

• LNER services, where available, between Peterborough and London Kings Cross

• Arriva Buses on the following routes:

  • 55 between Stevenage and Letchworth

  • 100 / 101 between Luton Airport Parkway, Luton, Hitchin and Stevenage

  • 301 between St Albans, Hatfield, Welwyn North (Town), Welwyn Garden City, Knebworth and Stevenage

  • 302 between St Albans, Hatfield and Welwyn Garden City

  • 724 between St Albans, Hatfield, Welwyn Garden City and Hertford North

• Uno Buses on the following routes:

  • 242 between Hatfield, Welham Green, Brookmans Park, Potters Bar and Cuffley

  • 243 between Hatfield, Welham Green, Brookmans Park, Potters Bar and High Barnet (for Tube connections via the Northern line)

  • 602 between Hatfield, St Albans and Radlett

  • 653 between St Albans, Hatfield and Welwyn Garden City

  • 610 between Luton, Harpenden and Hatfield

• East Midlands Railway services between Bedford, Luton, Luton Airport Parkway and London St Pancras International

• Alternative Thameslink services between Bedford, Luton, Luton Airport Parkway, St Albans City and London St Pancras International

Central London:

• London Underground services across London on any reasonable route

• London Buses across Central and North London

• Elizabeth line services between Farringdon and London Liverpool Street

South of London:

• Southern services to and from London Bridge, and on any other reasonable route

• Gatwick Express services between London Victoria, Gatwick Airport, Haywards Heath and Brighton

Using an alternative route will also take longer than usual.

Planning your journey:

You can check train departures from your station here:

• Thameslink live departure boards

• Great Northern live departure boards

You can view live maps of the network here:

• Thameslink live route map

• Great Northern live route map

You can see the alternative route guides here:

• Thameslink alternative route guide

• Great Northern alternative route guide

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can also use Great Northern / Thameslink apps to find up-to-date information.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.