Temporary reduced timetable on East Midlands Railway Intercity routes until further notice 

Route(s) affected

Between Sheffield / Nottingham / Derby and London St Pancras International

Description

East Midlands Railway have introduced a temporary reduced Intercity timetable to help provide a more consistent and reliable service whilst they address issues with the performance and reliability of their trains.

This is expected to be in place until further notice.

Check before you travel:

Online journey planners and ticket booking systems have been updated to reflect the timetable changes as follows:

Monday to Friday: Cancelled services have been removed from journey planners up until Friday 11 December.

Weekends: Cancelled services will be removed from journey planners up to three weeks before travel.

From Monday 19 October:

East Midlands Railway will increase their Intercity service from 92% to 96% of the full planned timetable.

Please continue to check before you travel for any additional disruption on the East Midlands Railway network.

Key service reinstatements will include:

Sheffield services

Customers travelling to and from Sheffield will benefit from:

• More weekday services being restored, including the reinstatement of the 09:00 Sheffield to London St Pancras International service

• More weekend choice, with services in both directions reinstated on both Saturdays and Sundays

• The return of earlier and later journey options. This will provide greater flexibility for customers travelling to and from London St Pancras International

Nottingham services

Customers travelling to and from Nottingham will benefit from:

• Multiple weekday services being reinstated, including the 13:50 and 18:10 Nottingham to London St Pancras International services

• The return of a number of London St Pancras International to Nottingham services, including the 11:35, 16:05 and 20:35 services

• More weekend services restored, including additional Saturday services in both directions

Ticket flexibility:

If your booked service is affected, you can travel on up to two earlier or two later East Midlands Railway services, or, if you decide not to travel, you can claim a full refund from where you purchased the ticket.

In addition, if you are travelling between Sheffield and London St Pancras International with any flexible ticket (such as an anytime, off-peak or super off-peak ticket) you can travel via Doncaster with your existing ticket, at no extra cost, using Northern / TransPennine Express services between Sheffield and Doncaster, and then LNER services between Doncaster and London Kings Cross. This applies even if your booked train is unaffected.

If you have an advance ticket booked for an East Midlands Railway train which is still running, your ticket will not be valid on other operators.

Can you tell me more?

The introduction of the new Class 810 fleet to the East Midlands Railway network was designed to provide a smooth transition from the Class 222 fleet, with a significant period where both fleets would operate alongside one another under the maintenance of Hitachi Rail.

However, a three-year delay in the first Class 810 trains coming into service, combined with ongoing service reliability issues across both fleets, have significantly impacted East Midlands Railway’s ability to run a reliable Intercity service.

Introducing a temporary timetable will allow them to provide a more dependable service whilst they continue to work with Hitachi Rail to make the improvements needed as quickly as possible.

FAQs:

You can find more details and a comprehensive list of frequently asked questions on East Midlands Railway's website.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.