Lines reopened: disruption between Norwich and Ely expected until 16:00  

Route(s) affected

East Midland Railway services between Norwich and Sheffield / Liverpool Lime Street

Greater Anglia services between Norwich and Cambridge / Stansted Airport

Description

Following a fault with the signalling system between Thetford and Ely all lines have reopened. As service recovers, trains running between Norwich and Ely may still be cancelled, delayed by up to 50 minutes or revised.

Disruption is expected until 16:00.

Network Rail engineers have rectified the problem.

Greater Anglia customer advice:

Limited buses have been sourced to run between Ely and Thetford which are estimated to be in place by 12:00.

There is a mutual ticket acceptance in place where you can use your ticket at no extra cost between Greater Anglia, CrossCountry, and East Midlands Railway between Stansted Airport and Cambridge / Ely / Norwich.

Customers are also able to travel to Stansted Airport from Norwich via London Liverpool Street, then change and travel on Stansted Express services.

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.