Service alteration details

PAGE LAST UPDATED: 01/10/2020 23:01. Update now

Find out details about how services are running and be informed on any disruption on your journey.

Great Western Railway - Timetable information and social distancing advice

Incident created
20/03/2020 18:51
Last updated
01/10/2020 09:16
Route affected

All routes.

TOC(s) affected
Great Western Railway;

Great Western Railway are operating an amended timetable due to the current coronavirus situation. Revised timetables can be found here. The next planned increase in train services will happen on 12 December.

If you do travel by National Rail, please bring a face covering to wear in enclosed areas of the station and on trains and follow the recommended guidance. Keep a distance from others, carry hand sanitiser and wash your hands regularly.

What advice and information is available on crowding and social distancing?

Great Western Railway have Top Tips for using their services:

  • Plan ahead, book in advance and reserve a seat where you can, and download your ticket to a mobile device or smart ticket where you can
  • Try not to travel when it’s busy
  • To help with social distancing, Great Western Railway have reduced the number of spaces available on their trains where seats can be reserved. Once a train reaches its seating capacity, their systems will not allow a booking to be made, and therefore they can’t guarantee you’ll be able to board.


London Paddington station has a one way system in operation at busy times. This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

Where can I find more information?

The latest travel advice and safe travel guidelines for Great Western Railway can be found here.

More information can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner. Please be aware that last minute alterations may be made to the timetable. You are urged to check the Journey Planner and Live Departure Boards regularly before you travel.

If you would like to follow this incident on Twitter, please use #COVID19UK

We want to make information better – tell us how! Fill out this online Disruption Survey.