Latest travel news

All lines are closed between Aberdeen and Dundee as the emergency services continue to work at the site of the derailed train near Stonehaven. Consequently, no trains will run between those stations, and trains between Aberdeen and Glasgow Queen Street / Edinburgh may be cancelled or revised.

There is no estimate as to when the line reopen, so the below alterations will be in place until further notice.

ScotRail

Amendments to service:

• Trains will not run between Aberdeen and Dundee.
• Trains which normally run between Aberdeen and Glasgow Queen Street / Edinburgh will start / terminate at Dundee.
• Trains will not run between Aberdeen and Montrose.

Alternative travel options:

The Scottish Government has made it clear that public transport should be used by those making necessary journeys only, so staff and passengers can maintain a physical distance from each other in stations and on trains. Please don’t travel if your journey isn’t a necessary one. 

If your journey is necessary, your ticket will be valid on other trains between Edinburgh and Glasgow Central.

Rail replacement transport is running between Dundee and Aberdeen. Buses will be operated by Merlin Travel, First Aberdeen, Watermill Coaches, Kineil Coaches, Eazy Coaches and Ratho Coaches.

Ticket acceptance is also available on Stagecoach services as follows:

• Stagecoach East on route 73/A: Dundee, Broughty Ferry, Balmossie, Monifieth, Barry Links, Golf Street, Carnoustie and Arbroath.    
• Stagecoach North 7B: Aberdeen, Portlethen and Stonehaven.

LNER:

Customers travelling between Aberdeen and Edinburgh are advised not to travel until further notice.

Replacement coaches are being sourced, but customers at advised that there is no guarantee of travel between these stations.

CrossCountry:

Trains are unable to run between Aberdeen and Edinburgh.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

Twitter:
If you would like to follow this incident on Twitter, please use #Stonehaven

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

A fault with the signalling system at Rickmansworth is causing disruption to trains between Chorleywood and London Marylebone . As a result of this, trains may be delayed by up to 30 minutes.

This is expected until 07:45.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Rickmansworth

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Engineering works not being finished on time between Pewsey and Westbury is causing disruption to trains between Newbury and Westbury. As a result of this, trains may be delayed by up to 20 minutes or diverted.

This is expected until 09:30.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Pewsey

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Flooding and damage caused by lightning strikes is causing major disruption to train services across various routes in Scotland.

As a result of this, trains across Scotland may be cancelled, delayed or revised.

In line with government advice if it is necessary for you to travel, you must practice social distancing. Plan ahead, consider others and stay safe. More information can be found at nationalrail.co.uk/coronavirus

Advice for LNER customers:

Customers travelling between Edinburgh and Inverness are advised not to travel today.

Customers travelling between Edinburgh and Aberdeen are advised not to travel until further notice.

Rail replacement buses will run in place of trains between Edinburgh and Aberdeen / Inverness in both directions. Journey times will be significantly increased on these services with buses running at different times to the scheduled trains.

Advice for Scotrail customers:

Passengers are advised that there is no guarantee of travel on these affected lines and that they should consider either not travelling or making their own arrangements.

Customers with tickets dated Wednesday 12 August, can use their tickets without reservations to travel today, Thursday 13 August.

The following routes are currently affected:

Glenrothes with Thornton:

Trains between Edinburgh and Glenrothes with Thornton via Dunfermline Town will start / terminate at Cowdenbeath due to severe weather.

Fife Circle:

Trains are unable to run on the Fife Circle, due to a landslip and severe flooding between Burntisland and Kinghorn.

Perth - Inverness:

Trains are unable to run between Inverness and Glasgow Queen Street / Edinburgh, due to lightning damaging the signalling equipment.

Falkirk High:

Trains are unable to run between Edinburgh and Glasgow Queen Street via Falkirk High due to flooding. The line at Falkirk High is expected to be closed until at least Wednesday 26 August.

Cumbernauld:

Trains between Glasgow Queen Street and Edinburgh via Falkirk Grahamston will not run between Cumbernauld and Edinburgh.

Dunblane:

Trains are unable to run between Stirling and Dunblane due to power issues.

Hartwood:

Trains between Edinburgh and Glasgow Central may be delayed due to flooding at Hartwood.

Perth:

A reduced service is operating at Perth as some platforms are closed due to flooding.

Aberdeen - Dundee:

Trains are unable to run between Aberdeen and Dundee due to a landslip at Carmont.

Alternative travel advice:

ScotRail

Customers may use their ticket on the following:

• Lothian Buses between Edinburgh and Curriehill
• First Bus between Holytown and Motherwell, Carfin and Motherwell and between Motherwell - Harwood and Shotts
• Stagecoach Buses within Fife and between Fife and Dundee
• Stagecoach Buses between Stirling and Dunblane
• Stagecoach North between Aberdeen and Inverness
• Stagecoach East Buses via any reasonable route
• JMB between Shotts and Motherwell
• Edinburgh Trams between Edinburgh and Edinburgh Park / St Andrews Square

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

Twitter:
If you would like to follow this incident on Twitter, please use #Scotlandweather

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

LNER are continuing to operate a reduced timetable, in line with current passenger demand and government guidelines. The amended timetable can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Aberdeen: Please be aware that a local lockdown has been declared for the City of Aberdeen as part of the official response to the coronavirus pandemic. Members of the public are advised to avoid all non-essential travel to and from this area.

What advice and information is available on crowding and social distancing?

To help keep you safe when you travel with LNER and to support social distancing, the number of passengers able to travel on each service has been significantly reduced. Therefore, if you are travelling on LNER services you will need to make a reservation before you travel and you must sit in your designated seat. You can book your seat reservation here.

The following stations have a one-way system in place:

• Leeds: There is a one way system in place, and the southern entrance is operating as exit only. Please ensure you follow the social distancing measures when moving through the station.
• Peterborough: Between 06:00 and 20:00, there is a one-way system in place. To enable easier social distancing, you can enter and exit the station at different points. Please follow the signs or ask a member of staff if you are unsure.
• London Kings Cross: Customers are to exit from the gates directly opposite them. also if you are travelling on the Underground there is a one way system in place. The entrance for the underground is directly opposite the station. Please follow the floor vinyl's and signage as you leave the station.

Where can I find more advice and information?

Safe travel advice from LNER can be found here.

More information, including FAQs and refund information be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Sunday 6 September using the National Rail Enquiries real-time Journey Planner

If you are travelling from Monday 7 September onwards, please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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CrossCountry are operating a reduced timetable, in line with current passenger demand and government guidelines.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Leicester: CrossCountry will continue to run the planned reduced timetable throughout the local lockdown. The latest government advice can be found here. The next review will take place by 13 August.

Aberdeen: Please be aware that a local lockdown has been declared for the City of Aberdeen as part of the official response to the coronavirus pandemic. Members of the public are advised to avoid all non-essential travel to and from this area.

How is this affecting the train service?

CrossCountry are operating a revised timetable from 6 July to ensure that vital train services can keep running throughout the coronavirus outbreak. CrossCountry will operate many longer trains to provide up to twice the normal capacity.

As the numbers travelling increases more time needs to be allowed at stations for people to board and alight. To achieve this while also maintaining the national railway timetable, a small number of stations will see their CrossCountry services reduced or withdrawn to allow additional time at the more heavily used stations. Trains continue to operate throughout the day on most routes at a reduced frequency and in some cases with a revised calling pattern. You can view the timetable and a list of stations affected here.

What advice and information is available on crowding and social distancing?

If you are making a journey with CrossCountry we strongly advise that you book a place on the train, as availability is limited due to social distancing. If you don’t book a place, you may not be able to travel on you preferred service. You can book a place on the train by:

• Contacting CrossCountry Customer Relations team on 03447 369 123 (Option 3)
• E-mailing Customer Relations at customer.relations@crosscountrytrains.co.uk
• Contacting CrossCountry on twitter @crosscountryuk
• Visiting any staffed station

Reservations can be made up to 5 minutes before departure. Customers are encouraged to reserve via the CrossCountry Customer Relations team or Twitter before making a journey to a staffed station.

Where can I find more information?

The latest advice, including how to travel safely and how to apply for a refund, can be found on CrossCountry's dedicated Coronavirus page.

More information can also be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
Monday to Fridays: You can check your journey up to and including Friday 4 September using the National Rail Enquiries real-time Journey Planner. If you are travelling midweek from Monday 7 September onwards, please check back nearer the time.

Weekends: If you are travelling at weekends from Saturday 5 September onwards, these changes are not currently being shown in online journey planners. Please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Transport for London are restoring services and are running near-normal service levels.

Please continue to follow the latest advice from government and public health officials. If you do travel by Transport for London services, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

If you are able, please consider walking or cycling. You can find existing and newly created walking and cycling routes around London here.   

How will this affect my journey? 

London Overground:

London Overground trains will not serve New Cross until further notice. Customers can use New Cross Gate instead. Southeastern trains will continue to serve New Cross.

A slightly reduced service is operating on all other routes.

TfL Rail:

There are two trains per hour operating between London Paddington and Heathrow Airport and two trains per hour between London Paddington and Hayes & Harlington.

The normal timetable is operating between London Paddington and Reading and between London Liverpool Street and Shenfield.

DLR and London Underground:

There is a slightly reduced frequency service operating on most DLR and London Underground routes. The Waterloo & City Line remains closed until further notice and there is currently no night Tube service.

Some stations are closed, have reduced opening times or are entrance or exit only. You can check the status of your local station here here.

What are the peak times to avoid travel?

If you must use public transport, please travel outside of the busy times. Current busiest times are between 05:45 and 08.15 and between 16:00 and 17:30. Certain stations, stops and interchanges are particularly busy at this time. You can find the most up to date list of these here. You can also see here for the most up to date information on how busy each station is.

The below lines are also particularly busy:

• Central line between South Woodford / Redbridge and Stratford
• Central line between Marble Arch and Tottenham Court Road
• Jubilee line between Stratford and Westminster
• District line between Dagenham Heathway and Aldgate East
• Victoria line
• London Overground between Stratford and Willesden Junction
• DLR between Woolwich Arsenal and Canning Town

Where can I find more information?

More details and travel advice can be found on the TfL Website.

More information, including FAQs and refund advice can be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:

If you are travelling with London Overground, you can check your journey using the National Rail Enquiries Journey Planner. 

If you are travelling with TfL Rail, you can check your journey up to and including Friday 28 August using the National Rail Enquiries Journey Planner.

You can check your journey on London Underground, DLR and Tram services using the Transport for London Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Planned engineering works are taking place between Finsbury Park / Alexandra Palace and Hertford North / Stevenage each night until 03:00 on Friday 14 August.

As a result of this, buses are replacing trains between these stations. However due to road closures in the Bayford area, buses are unable to call at Bayford station.

Further information on the planned engineering works can be found here.

Customer Advice

If you are travelling towards Bayford:

Please speak to the bus driver. They will contact their controllers to request a taxi, so that you can reach Bayford. This will not add any extra cost to your journey.

If you are travelling from Bayford:

Please push the green "Emergency" button on the station Help Point. Great Northern will arrange a rail replacement taxi so that you can connect with the correct bus or train service.

Ticket acceptance:

You may also use tickets for Bayford to start / finish your journey at either Cuffley, Hertford North or Hatfield at no extra cost, even if it means you are travelling further than your ticket would usually allow.

Can you tell me more about the incident?

This week, a local power company is carrying out planned works on a road near Bayford station. This means that there is a road closure. There is no suitable alternative route for the planned replacement buses to take, so they will be diverted. Buses will run non-stop between Cuffley and Hertford North.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Bayford

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Greater Anglia and Stansted Express are operating a reduced timetable, in line with current passenger demand and government guidelines.

The revised timetables for both Greater Anglia and Stansted Express can be downloaded here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

Social distancing measures will effectively cut the number of customers able to travel on Greater Anglia / Stansted Express trains by up to 90 per cent. To help manage this, please consider travelling at less busy times. Greater Anglia have produced a guide to help you find less busy trains to travel on. You can find the most up to date information by clicking here.

Customers should book online where possible, but if you do need to purchase your ticket at a station please use contactless payment if you are able to.

Please be considerate of other travellers and follow the social distancing advice given to you by staff.  

Where can I find more information? 

You can find the latest travel advice by clicking on the links below:

• Greater Anglia
• Stansted Express

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can plan your journey up to and including Friday 28 August using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 29 August onwards, please check back nearer to the time of travel.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Southeastern is currently operating a reduced timetable to ensure we can run as many trains as possible.

A map of the service and the timetables are available below. You can check your journey in online journey planners or create your own personalised timetable. 

Please note online Journey Planners will be updated as follows:

Weekday Services: Changes for the following week will be available from journey planners 7 days in advance.

Weekend Services: Changes for the weekend will be shown from the Thursday morning.

As the government has said, social distancing means there will be space for as few as 1 in 10 of the usual number of passengers on the railway. The safety of the public and our employees remains our top priority.

To travel safely this summer, please try to travel off-peak, wear a face covering and maintain social distancing. 

Please buy your ticket online by signing up for The Key before travelling or use contactless and leave plenty of time for your journey.

Timetables

Timetables will be available in Online Journey Planners as per the above, and a map of the planned service frequency for each line, is available here. 

This timetable change has increased the number of services to approximately 80% of our normal timetable across our network. 

For updates on particularly busy stations, please click here.

From Monday 10 August, we have added some additional trains to the timetable following feedback from passengers. A summary of the extra services is as follows:

• Half hourly train service between Sittingbourne and Sheerness during the morning and evening rush hour
• Half hourly services between Strood and Maidstone West during the morning and evening rush hour
• An additional evening train in each direction between Strood and Tonbridge
• An additional morning train between Faversham and Ramsgate leaving Faversham at 06:45
• An additional train between Ramsgate and Ashford International via Dover Priory, leaving Ramsgate at 23:25

Ticket Offices

Following some temporary closures and reduced working hours, all Southeastern ticket offices have resumed their normal opening hours.

Assisted travel

Our Assisted Travel service remains available to passengers as usual. You can find out more and book assistance here.

Face coverings

Following the recent government announcement, face coverings must be worn when travelling by public transport and in stations.

For more information please follow this link. 

Twitter

If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback

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Hull Trains have announced that they will resume service from Friday 21 August. The interim timetable can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What to expect when service resumes:

You are encouraged to book online as capacity on board will be reduced and e-tickets are encouraged over paper tickets. Onboard catering will not be available, so please bring your own refreshments.

Alternative travel options:

Until Friday 21 August alternative travel options between Hull and London are available using other operators services - please note that this may not be a direct service.

Where can I find more advice and information?

More information, including safe travel advice and onboard social distancing arrangements, can be found on the Hull Trains website.

More information can also be found on the National Rail Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 4 September using the National Rail Enquiries real-time Journey Planner.

If you are travelling from Saturday 5 September onwards, please check back closer to the time of travel.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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London Northwestern Railway are operating a reduced timetable, in line with current passenger demand and government guidelines. The latest timetables can be downloaded here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

How is this affecting the train service?

Alongside the reduced timetable, please note that trains on the following routes are suspended until further notice:

• Between Bedford and Bletchley - road transport is in operation
• Between St Albans Abbey and Watford Junction - road transport is in operation and customers may also use Arriva Bus route 321

If you have any feedback on the alternative service being provided for the Marston Vale and Abbey Lines, please complete this online form. This will help London Northwestern Railway to understand whether an alternative solution can be found.

What advice and information is available on crowding and social distancing?

Social distancing measures will effectively cut the number of people allowed on London Northwestern Railway trains by up to 90 per cent – carriages will be full with around 15 to 20 people on board. London Northwestern Railway are running trains with as many carriages as possible to maximise space on board, but if the train is full you will have to wait for the next available train with space on board.

All train services have been declassified to aid social distancing.

Passengers should purchase tickets online where possible and travel at quieter times (between 10:00 and 15:00 and after 18:00), and we urge those who do travel to be considerate of other travellers and staff.

Where can I find more information?

The latest travel advice from London Northwestern Railway can be found here.

More information, including a Q&A and refund details can be found on our Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
Monday to Fridays: You can check your journey up to and including Friday 4 September with the exception of Monday 31 August (August Bank Holiday) using the National Rail Enquiries real-time Journey Planner. If you are travelling midweek from Monday 7 September onwards, please check back nearer the time.

Weekends: You can check your journey on Saturdays and Sundays up to and including Sunday 23 August using the National Rail Enquiries real-time Journey Planner. If you are travelling at weekends from Saturday 29 August onwards, please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

West Midlands Railway are operating a reduced timetable, in line with current passenger demand and government guidelines. The revised timetable can be downloaded here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

How is this affecting the train service?

A reduced service is operating, however more train services have now been reintroduced into the timetable.

What advice and information is available on crowding and social distancing?

Travel at quieter times. If you can change your routine, please travel between 10:00 and 15:00 or after 18:00 on weekdays. Chances are there'll be more space on board and your ticket will be cheaper too, making it more comfortable for you and for those people that need to travel at busiest times.

No first class at the moment. To maximise space on trains West Midlands Railway have removed first class temporarily. This will aid social distancing, as you can now sit anywhere on the train.

Buy your ticket online. With a barcode ticket, you will avoid you having to stand in line and handle a paper ticket.

Where can I find more information?

You can find more details and safe travel advice on West Midlands Railway's dedicated Coronavirus updates page.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:

Monday to Fridays: You can check your journey up to and including Friday 4 September with the exception of Monday 31 August (August Bank Holiday) using the National Rail Enquiries real-time Journey Planner. If you are travelling midweek from Monday 7 September onwards, please check back nearer the time.

Weekends: You can check your journey on Saturdays and Sundays up to and including Sunday 23 August using the National Rail Enquiries real-time Journey Planner. If you are travelling at weekends from Saturday 29 August onwards, please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Avanti West Coast are operating a reduced timetable, in line with current passenger demand and government guidelines. The amended timetable can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

To help keep you safe when you travel and to support social distancing, Avanti West Coast have reduced the number of available seats onboard their trains. Therefore, you are strongly advised to book a place on the train prior to travelling.

Bookings can be made up to 5 minutes before the scheduled departure on the Avanti West Coast website and app.

If you are a Season ticket holder, please book your place by emailing seat.reservations@avantiwestcoast.co.uk.

Some stations may also operate with a queuing system to ensure social distancing remains in place during peak times.

Currently, peak travel times are between 09:30 and 13:00 and between 16:00 and 18:00 - you are encouraged to travel outside of these times.

Where can I find more information?

Further help and support can be found on the Avanti West Coast website here.

More information can also be found on the National Rail Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You are advised to check your journey using the National Rail Enquiries real-time Journey Planner. The Journey Planner is correct for all journeys up to and including Friday 28 August.

If you are travelling from Saturday 29 August, please check back nearer to the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

ScotRail are currently operating more than 90% of normal services, with a full service running during peak times.

The government advice is to travel by public transport only if your journey is necessary. Please also consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Aberdeen: The Scottish Government has advised that from 5 August, Aberdeen has been put back into lockdown. We are advising essential journeys only to and from Aberdeen. Please follow all guidance for yours and others safety.

What advice and information is available on crowding and social distancing?

If you do have to make a necessary journey, please follow these 5 rules for safer travel -

• Don't travel if you feel unwell
• Avoid main commuting times (between 07:00 and 09:00 and between 16:00 and 18:30)
• Don't board a train if you think it is unsafe
• Cover your face and maintain social distancing
• Be patient - most seats need to be empty

Major stations have floor markings and other signs to outline a safe distance, while some station facilities such as waiting rooms are closed. In order to maintain a physical distance from others, please expect an increase in the time it takes to buy a ticket at a station and to board your train.

Although Ticket Offices and some ticket machines will still accept cash, you are encouraged to use card or contactless payment whenever possible.

Where can I find more information?

The latest travel advice from ScotRail can be found here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, please click here.

Check before you travel:
You can check your journey up to and including Saturday 12 December using the National Rail Enquiries real-time Journey Planner

If you are travelling from Sunday 13 December onwards, please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Heathrow Express are operating a reduced timetable, in line with current passenger demand and government guidelines.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

How is this affecting the train service?

Heathrow Express are running a reduced, half hourly service Heathrow Express services will depart every 30 minutes at the below times:

• London Paddington to Heathrow Terminal 5: 25 and 55 minutes past the hour
• Heathrow Terminal 5 to London Paddington: 12 and 42 minutes past the hour
• Heathrow Terminals 2 & 3 to London Paddington: 17 and 47 minutes past the hour

What advice and information is available on crowding and social distancing?

You are encouraged to book in advance and online if possible or travel contactless or Oyster card. Please note that ticket machines are not currently accepting cash payments.

London Paddington station has a one way system in operation at busy times. This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

Where can I find more information?

The latest safe travel advice from Heathrow Express can be found here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 4 September using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 5 September onwards, please check back closer to the time.

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East Midlands Railway are operating a reduced timetable, in line with current passenger demand and government guidelines. The revised timetable and more details can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Local lockdown restrictions - Leicester

Local lockdown restrictions remain in place in Leicester. East Midlands Railway will continue to operate its advertised timetable. You can find the latest government advice here. The Government will again review the restrictions in Leicester by 13 August.

What advice and information is available on crowding and social distancing?

Social distancing measures will effectively cut the number of customers allowed on East Midlands Railway trains by up to 90 per cent – please check journey planners before you travel and avoid travelling at peak times.

Customers are advised to plan their journeys online where possible. To help customers with maintaining social distancing on the their services, East Midlands Railway have released a Seat Finder tool which shows how crowded trains are across their network. Please click here to visit the Seat Finder page.

The following stations have one-way systems in place:

Leicester: Please use the front of the station to enter and the northern footbridge leading to the car park to exit.

Peterborough: Between 06:00 and 20:00, there is a one-way system in place. To enable easier social distancing, you can enter and exit the station at different points. Please follow the signs or ask a member of staff if you are unsure.

Where can I find more information?

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 4 September by using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 5 September onwards, please check back nearer the time.

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Great Western Railway are operating an amended timetable due to the current coronavirus situation. Revised timetables can be found here.

If you do travel by National Rail, please bring a face covering to wear in enclosed areas of the station and on trains and follow the recommended guidance. Keep a distance from others, carry hand sanitiser and wash your hands regularly.

What advice and information is available on crowding and social distancing?

Great Western Railway have Top Tips for using their services:

• Plan ahead, book in advance and reserve a seat where you can, and download your ticket to a mobile device or smart ticket where you can
• Try not to travel when it’s busy
• To help with social distancing, Great Western Railway have reduced the number of spaces available on their trains where seats can be reserved. Once a train reaches its seating capacity, their systems will not allow a booking to be made, and therefore they can’t guarantee you’ll be able to board.

London Paddington station has a one way system in operation at busy times. This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

Where can I find more information?

The latest travel advice and safe travel guidelines for Great Western Railway can be found here.

More information can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 4 September by using the National Rail Enquiries real-time Journey Planner. Please be aware that last minute alterations may be made to the timetable. You are urged to check the Journey Planner and Live Departure Boards regularly before you travel.

If you are travelling from Saturday 5 September onwards, please check back to see if there have been any alterations.

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Transport for Wales are operating a reduced timetable, in line with current passenger demand and government guidelines which state that public transport should be for key workers and essential travel only. The revised timetable can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

The capacity of today's services, can be found here. This will help you decide which train to travel on to avoid the busiest times and services.

Your travel status will be subject to live and ongoing review, with checks by British Transport Police, TfW Rail Revenue inspectors and Security staff. Under conditions of over-capacity at stations and on trains, you may be denied travel until capacity drops.

Barry Island / Barry

Capacity on trains to and from Barry Island is limited and will be strictly enforced. Should overcrowding occur, trains may be delayed whilst capacity limits are restored or cancelled if delays become prohibitive. Evening and late night trains returning from Barry Island will be subject to strict capacity limits. Replacement travel options will not be provided. 

Pontypridd station

There is a one way system operating at Pontypridd station. Please make sure you walk in the designated areas.

In order to maintain a safe distance between the conductor and customers, Transport for Wales need to be able to operate two train doors. Due to the short platform length at some stations, this is not possible. As a result, trains will not call at the below stations until further notice:

• Llanaber - Closest alternative station is Barmouth, which is 2.5 miles away
• Llanbedr - Closest alternative station is Pensarn, which is 1 mile away
• Llandanwg - Closest alternative station is Pensarn, which is 1 mile away
• Tygwyn - Closest alternative station is Talsarnau, which is 1.5 miles away
• Abererch - Closest alternative station is Penychain, which is 2.5 miles away
• Gilfach Fargoed - Closest alternative station is Bargoed, which is 1 mile away
• Conwy - Closest alternative station is Llandudno Junction, which is 1 mile away
• Llanfairpwll - Closest alternative station is Bangor, which is 4.5 miles away
• Valley - Closest alternative station is Holyhead, which is 3.5 miles away
• Hopton Heath - Closest alternative station is Bucknell, which is 3.5 miles away
• Sugar Loaf - Closest alternative station is Llanwrtyd Wells, which is 3 miles away
• Earlestown - This station continues to be served by Northern
• Wrexham Central - Closest alternative station is Wrexham General, which is 0.4 miles away

Where can I find more information?

The latest travel advice from Transport for Wales can be found here.

More information, including a Q&A and refund details, can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS in Wales, please click here.

Check before you travel:
You can check your journey up to and including Friday 28 August using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 29 August onwards, please check back nearer the time.

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Chiltern Railways are operating a reduced timetable, in line with current passenger demand and government guidelines

This timetable represents approximately 90% of a normal Chiltern Railways service and you can download the timetable here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

Social distancing measures mean capacity on board Chiltern Railways services has been significantly reduced. Please try to travel off-peak, between 10:00 and 16:00 and after 19:00.

You are also encouraged to book online in advance or use contactless payment in stations, to reduce the amount of social contact.

Where can I find more information?

More advice from Chiltern Railways, including refund information can be found here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Check before you travel:
Monday to Fridays: You can check your journey up to and including Friday 4 September using the National Rail Enquiries real-time Journey Planner. If you are travelling midweek from Monday 7 September onwards, please check back nearer the time.

Weekends: You can check your journey on Saturdays and Sundays up to and including Sunday 16 August using the National Rail Enquiries real-time Journey Planner. If you are travelling at weekends from Saturday 22 August onwards, please check back nearer the time.

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Due to a reduction in demand and current restrictions on travelling around Europe in light of coronavirus, Eurostar are running a reduced service.

Please continue to follow the latest advice from government and public health officials, both here in the UK and in the country where you are travelling to / from.

How is this affecting the train service?

Eurostar are running a reduced timetable between London St Pancras International and Paris / Lille / Brussels / Rotterdam / Amsterdam. Services to / from Disneyland Resort (Marne La Vallee / Chessy) have now resumed.

Please note that Ashford International and Ebbsfleet International stations are closed for Eurostar services until further notice.

Please wear a face mask when travelling with Eurostar

Passengers must wear a face mask or face covering at Eurostar stations and on board Eurostar trains in line with guidelines announced by the UK, French, Belgian and Dutch governments. Please ensure you have a mask with you when you travel. Any type of mask is suitable as long as it effectively covers your nose and mouth.

If you don’t have a mask you may be refused travel on Eurostar services. Fines may be imposed by the authorities if you’re not wearing a mask. Please note that children under the age of 11 are not required to wear a mask in France and the UK. In Belgium and the Netherlands children under the age of 12 years do not have to wear a mask.

Where can I find more information?

Essential travel information can be found on the Eurostar website here.

More details, including FAQs and refund information can also be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

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Extra train services have now been introduced, where possible, to meet increased demand and help with social distancing. Details of the uplifted timetable are available via the Train Operating Company links towards the bottom of this page.

Despite these changes, social distancing means there will still only be space for as few as 1 in 10 of the usual number of passengers. You still need to continue to follow the latest advice from government and public health officials.

If you need to travel by National Rail, you must wear a face covering (unless you are exempt). Please also follow the recommended guidance before you set off:

• Plan ahead and consider travelling at quieter times
• Carry hand sanitiser and wash your hands before and after travelling
• Follow social distancing guidance at stations, on platforms and on trains
• Do not travel if you or anyone in your household are showing symptoms of Covid-19

For the latest Coronavirus guidance from the NHS, please visit nhs.uk/coronavirus.

Answers to the common questions that you are asking about train services can be found on our dedicated Coronavirus page.

You can click on the links below to find out more information from each Train Operating Company:

• Avanti West Coast
• c2c
• Caledonian Sleeper
• Chiltern Railways
• CrossCountry
• East Midlands Railway
• Eurostar
• Gatwick Express
• Grand Central
• Great Northern
• Great Western Railway
• Greater Anglia / Stansted Express
• Heathrow Express
• Hull Trains
• LNER
• London Northwestern Railway
• London Underground / London Overground / TfL Rail
• Merseyrail
• Northern
• ScotRail
• Southeastern
• South Western Railway
• Southern
• Thameslink
• TransPennine Express
• Transport for Wales
• West Midlands Railway

Waiting Rooms and Ticket Offices:
Some waiting rooms at stations remain closed for public safety. Some Ticket Offices also remain closed or have reduced opening times. Times on the station information pages may not match up to the current opening times.

Check before you travel
You are advised to check the Journey Planner as close to your time of travel as possible as timetables may be subject to late notice change.

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Caledonian Sleeper are operating a reduced timetable, in line with government restrictions and guidelines, The amended timetable can be found here.

Please continue to follow the latest advice from government and public health officials - please do not travel unless your journey is necessary. If you do book to travel, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

The following services are currently operating:

• Inverness to London Euston
• Fort William to Edinburgh
• Edinburgh to London Euston
• London Euston to Inverness
• London Euston to Edinburgh
• Edinburgh to Fort William

The following services are currently suspended (in both directions) until at least Monday 31 August:

• Aberdeen - London Euston
• Glasgow Central - London Euston (customers can rebook onto the services operating to / from Glasgow Queen Street or Edinburgh)

Refund information for cancelled services:

All guests who booked directly with Caledonian Sleeper will be contacted and receive an automatic refund to the card that was used to make the reservation.

Any customers who have made their reservation with a 3rd party should contact Caledonian Sleeper through their website.

Compensation repayments should processed within 10 working days of customer services receiving your claim, if it is appropriate.

Claims must be received within 28 days of the date of travel.

Additional information:  

More information from Caledonian Sleeper can be found here.

More information, including a Q&A and refund details can be found on the Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Check before you travel:

You can check your journey up to and including Monday 31 August using the National Rail Enquiries Journey Planner.

If you are travelling from Tuesday 1 September onwards, please check back nearer the time.

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Northern are operating a reduced timetable, in line with current passenger demand and government guidelines. The revised timetable can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Where can I find more information?

You can find answers to FAQs, including about face coverings, travelling safely and refunds here.

Northern also have a dedicated Coronavirus updates page - you can find the latest information and advice here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Sunday 13 September using the National Rail Enquiries real-time Journey Planner. This is subject to engineering work taking place.

If you are travelling from Monday 14 September onwards, please check back nearer the time.

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Grand Central's service has resumed, and as part of their phased return the following level of service is currently in place:

• A minimum of two return trains each day will run between Bradford Interchange and London Kings Cross
• Three daily return services will run between Sunderland and London Kings Cross

More trains will be added throughout August and September as demand increases.

More details, including planned timetables, can be found here.

Social distancing and safe travel advice:

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Please be aware that reservations are required on all Grand Central services. More details on how you can reserve your seat are available here.

Catering has been removed from all trains so please bring your own refreshments.

Where can I find more information?

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Check before you travel:

You can check your journey up to and including Sunday 13 September using the National Rail Enquiries Journey Planner.

If you are travelling from Monday 14 September onwards, please check back nearer the time.

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c2c are operating a standard timetable, subject to alterations for engineering work particularly on evenings and weekends.

Although the service has increased to the maximum level possible, capacity on board will remain extremely limited as social distancing measures are in place.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt..

What advice and information is available on crowding and social distancing?

Avoid peak time travel. Currently services between 05:00 and 07:00 and between 16:00 and 15:00 are the busiest. You are advised to travel outside of these times.

Avoid the busiest services. A list of c2c's busiest trains can be found here. You are advised to replan your journey to avoid these trains.

Where can I find more information?

More information about what c2c are doing to keep you safe is available here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

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Gatwick Express services are temporarily suspended until further notice. Southern and Thameslink are still running to and from Gatwick Airport, and will provide journey options to both London and Brighton.

For more information, please visit this page.

Further information:

Gatwick Express have made these change in response to reduced passenger demand for the airport and to enable train drivers to be used on other services. This is in line with the health guidance issued by Public Health England and therefore please do check before you travel to keep up to date with any last minute alterations.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

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Merseyrail are operating a reduced timetable, in line with current passenger demand and government guidelines. The latest timetables can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Merseyrail encourage customers to use contactless payment where possible. If you do need to use cash, please use the ticket machines available.

Where can I find more information?

Travel advice from Merseyrail and answers to FAQs can be found here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Saturday 5 September by using the National Rail Enquiries real-time Journey Planner

If you are travelling from Sunday 6 September onwards, please check back nearer to the time.

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South Western Railway are operating a reduced timetable, in line with current passenger demand and government guidelines. You can find the latest timetables here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What can I do to travel safely?

Planning your journey is especially important during the coronavirus pandemic. In order to maintain social distancing on trains and at stations, we are asking our customers to travel at quieter times where possible. You can use this guide to find out which stations and services tend to be the busiest so you can plan your journey accordingly.

You are encouraged to buy your ticket online in advance and if you do need to buy a ticket at a station, please use contactless payments - all ticket offices and most ticket machines are not currently accepting cash.

Please allow more time for your journey as queuing systems may be in place and please follow advice from on board and station staff. Floor markings and stickers around stations and on board trains will help you to travel socially distant.

Where can I find more information and advice?

More information from South Western Railway about what is being done to make sure you can travel safely can be found here.

More information including a Q&A and refund details can be found on NRE's dedicated Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
If you are travelling with South Western Railway, you can check your journey up to and including Sunday 6 September by using the National Rail Enquiries real-time Journey Planner.

If you are travelling from Monday 7 September onwards, please check back nearer the time.

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TransPennine Express are operating a reduced timetable, in line with current passenger demand and government guidelines. The revised timetable, which is approximately 85% of the normal service, can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

To comply with social distancing rules, TransPennine Express have green and red labels on their trains to indicate where you can and cannot sit. Although seat reservations are currently unavailable (even with Advance tickets), you can achieve social distancing by finding a seat with a green label on it.

You are advised to book your ticket online in advance but if you do use a ticket office or ticket machine, please use contactless payment where possible. Cash will be accepted if you have no alternative.

Quieter times on TransPennine Express trains are between 10:00 and 15:00 and after 18:00 - you are advised to travel during these times if you can.

Where can I find more information?

The latest safe travel advice from TransPennine Express can be found here.

More information, including a Q&A and refund details can be found on our Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:

You can check your journey on TransPennine Express services up to and including Sunday 6 September using the National Rail Enquiries real-time Journey Planner.

If you are travelling from Monday 7 September onwards, please check back nearer the time.

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