Latest travel news

Earlier today a freight train broke down near Bedford, causing major disruption to journeys through the station. The train has been moved and services are able to run normally, however delays of up to 20 minutes andcancellations may still occur until the end of the day.

Customer Advice:

Please be aware that trains and stations may be busier than usual during times of disruption, please consider delaying your journey if you are unable to maintain a 2 metre distance between yourself and other customers.

Thameslink

Please be aware your journey time will be extended. A very reduced number of Thameslink trains are currently running between Luton and Bedford.

Late night trains are likely to still be impacted by this disruption so please check your train before you travel here.

Thameslink have arranged rail replacement buses to run between

• Luton and Bedford
• Bedford and St Neots

If travelling to Bedford - you can travel to Luton Airport Parkway and change to an East Midlands service to complete your journey.

If travelling from Bedford - you can take an East Midlands service to Luton Airport Parkway and change to a Thameslink service

or travel to St Neots by rail replacement bus and change to a Thameslink service to complete your journey.

Your ticket will be valid on the following:

Great Northern/ Thameslink - mutually accepted

East Midlands Railway - between London and Bedford

London Underground - via any reasonable route

London Buses - between London and Elstree and Borehamwood / Hadley Wood

For alternative routes please see here.

Due to this disruption some services between London and Brighton will be cancelled, and others will have alterations to their running pattern.

Please check station information boards and your journey planners.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Bedford

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Trains are currently unable to run between Richmond and Gunnersbury due to a safety inspection of the track at Kew Gardens. This is expected until 23:30.

Customer advice:

You may use your ticket on Greater Anglia, Great Western Railway, Great Northern, London Underground, Southern, South Western Railway, TfL Rail and Thameslink services to assist with your travel.

Please find alternative route maps here:

• Richmond - Stratford
• Willesden Junction - Clapham Junction

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #KewGardens

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

A fault with the signalling system between Haywards Heath and Brighton is causing disruption to journeys between these stations. Trains may be cancelled or delayed by up to 15 minutes.

Disruption is expected until the end of the day.

Customer Advice

Allow extra time for your journey this evening. Some trains will not stop at all of their usual stations and may be cancelled before they reach the problem area.

Southern tickets can be used on Thameslink trains that run between Central London and Brighton via Gatwick Airport.

Thameslink tickets can be used on Southern trains that run between London Victoria, East Croydon, Gatwick Airport, and Brighton.

Can you tell me more about the fault with the signalling system?

A signal near Preston Park isn't working properly. Trains are having to run much slower than usual in the area for safety reasons.

Engineers based at Brighton are making their way to the faulty signal and will be on site shortly.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #HaywardsHeath

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
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Network Rail engineers have identified a number of defective sections of rail track near Salfords, Three Bridges and Balcombe stations. As a result, trains between Redhill and Haywards Heath may be delayed by up to 10 minutes.

Disruption is expected to continue until the end of the day..

Customer Advice

Please allow extra time for your journey this afternoon if you are travelling towards Brighton and other coastway destinations.

A number of speed restrictions are in place between Purley and Haywards Heath in the southbound direction, which may result in you experiencing a delay of up to 10 minutes.

Can you tell me more about the emergency speed restriction?

Network Rail engineers have identified a number of defective sections of rail track near Salfords, Three Bridges and Balcombe stations. Whilst these are being investigated and fixed, emergency speed restrictions of 20mph are in place in each area.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Balcombe

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
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A track defect near London Liverpool Street is disrupting trains running to and from London Liverpool Street via Hackney Downs. As a result of this, trains may be delayed or cancelled.

Disruption is expected until the end of the day.

Greater Anglia / Stansted Express Customer Advice:

• Services between Stratford and Bishops Stortford are suspended
• Services between Stratford and Meridian Water are suspended
• Services between London Liverpool Street and Stansted Airport will run between Stratford and Stansted Airport
• Some services between London Liverpool Street and Cambridge are cancelled

You may use your tickets on Great Northern services between London Kings Cross and Cambridge and on London Underground on the Victoria Line between Tottenham Hale and central London and on the Circle and Metropolitan Lines between Liverpool Street and Kings Cross.

Social Distancing:

Trains and stations are likely to be very busy during this disruption, which may make social distancing difficult.

Additional information:
A track defect is resulting in access to several platforms at London Liverpool Street being blocked. Network Rail engineers are trying to fix the fault, but this is expected to be a long process, and it may not be possible to fix it until overnight.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #LiverpoolStreet

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
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Structural damage to the bridge between Llangennech and Pontarddulais means it is unsafe for trains to pass over the bridge.

Trains are unable to run between Llanelli and Llandrindod until repairs are complete. We expect the line to  be closed until the end of the day on Monday 3 August. Road transport will be provided between Llanelli and Llandrindod.

Buses will run:

• From Llanelli at 11:35 and 16:00, calling at all stations to Llandrindod then continuing to Shrewsbury, setting down at intermediate stations as required
• From Llandrindod to Llanelli at 13:40 and 18:00, then setting at Gowerton and Swansea as required

Due to station access, a minibus and coach will work together to service all stations. It may be necessary to change vehicles during you journey.

Social distancing on replacement buses means that spaces are limited. Please remember that if you are able to, you must wear a face covering on all public transport in England, and may be required to by operators in Wales.

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner. Please note that buses may be missing for the journey planner.

Twitter:
If you would like to follow this incident on Twitter, please use #Llandrindod

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Southeastern is currently operating a reduced timetable to ensure that vital train services for essential workers can keep running throughout the prolonged coronavirus outbreak.

On Monday 6 July, a new timetable was introduced. Train times have changed and there is a more frequent services on many routes. A map of the planned service and the timetables are available below. You can check your journey in online journey planners or create your own personalised timetable. 

Please note online Journey Planners will be updated as follows -

Weekday Services: Changes for the following week will be available from journey planners 7 days in advance.

Weekend Services: Changes for the weekend will be shown from the Thursday morning.

As the government has said, social distancing means there will be space for as few as 1 in 10 of the usual number of passengers on the railway. The safety of the public and our employees remains our top priority. Please help us keep the railway free for those who need it most.

Consider if your journey is necessary, if so consider using alternative means of travel such as cycling or walking, and if that’s not possible travel off-peak, wear a face covering and maintain social distancing. 

If you need to travel, please buy your ticket online by signing up for The Key before travelling or use contactless and leave plenty of time for your journey.

Timetables

Timetables are available in Online Journey Planners now with full details up to and including Friday 17th July, and a map of the planned service frequency for each line, is available here. 

This timetable change will increase the number of services to approximately 80% of our normal timetable across our network as follows: 

• Hayes line from 2 to 4 trains per hour
• Bromley North line from 2 to 3 trains per hour
• Tonbridge to Tunbridge Wells from 3 to 4 trains per hour
• Tunbridge Wells to Hastings from 1 to 2 trains per hour
• Charlton to Dartford via Woolwich from 2 to 4 trains per hour
• Ashford to Dover from 1 to 2 trains per hour
• Ashford to Canterbury West from 1 to 3 trains per hour
• Faversham to Ramsgate from 1 to 2 trains per hour
• Reintroduction of a limited service between Blackfriars and Elephant & Castle
• Reintroduction of a limited service between Crofton Park and Bellingham
• Reintroduction of a limited high speed service between Maidstone West / Snodland / Strood and London St Pancras International

For updates on particularly busy stations, please click here.

Ticket Offices

Following some temporary closures and reduced working hours, all Southeastern ticket offices have resumed their normal opening hours.

Assisted travel

Our Assisted Travel service remains available to passengers as usual. You can find out more and book assistance here.

Face coverings

Following the recent government announcement, face coverings must be worn when travelling by public transport.

For more information please follow this link. 

Twitter

If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback

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Flooding has damaged the railway at Lochailort which means trains are currently unable to run between Fort William and Mallaig.

The estimate for line opening is the start of service on Monday 13 July.

Customer Advice:

Scottish Government advises that public transport remains for essential journeys only, so that key workers and staff can maintain a physical distance from each other. If your journey is not essential, do not travel. If you do require to make an essential journey speak to a member of staff, use the station help point, or contact ScotRail for alternative transport requirements.

Additional Information:

Network Rail engineers are working around-the-clock to repair flood damage at Lochailort on the West Highland line.

The line will remain closed whilst engineers work to rebuild over 80m of railway washed away by severe weather on Thursday, June 25.

More than 1,600 tons of material has been displaced and engineers will have to completely rebuild the supporting embankment, ballast and track before the line can reopen.

You can find more information from Network Rail about the work required here.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Glenfinnan

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

From Monday 6 July, a number of National Rail companies will be making changes to their timetables. Details of the changes being made will be available via the Train Operating Company links below.

Despite the changes being made though, social distancing means there will still only be space for as few as 1 in 10 of the usual number of passengers. You still need to follow the latest advice from government and public health officials. Please continue to keep services clear for those who need them the most.

Before you set out please ask yourself if your journey is really necessary, and if it is please cycle, walk or drive if you can.

But if it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

For the latest Coronavirus guidance from the NHS, please visit nhs.uk/coronavirus.

Answers to the common questions that you are asking about train services and details on refunds can be found on our dedicated Coronavirus page.

You can click on the links below to find out more information from each Train Operating Company:

• Avanti West Coast
• c2c
• Caledonian Sleeper
• Chiltern Railways
• CrossCountry
• East Midlands Railway
• Eurostar
• Gatwick Express
• Grand Central
• Great Northern
• Great Western Railway
• Greater Anglia / Stansted Express
• Heathrow Express
• Hull Trains
• LNER
• London Northwestern Railway
• London Underground / London Overground / TfL Rail
• Merseyrail
• Northern
• ScotRail
• Southeastern
• South Western Railway
• Southern
• Thameslink
• TransPennine Express
• Transport for Wales
• West Midlands Railway

Waiting Rooms and Ticket Offices:
Please note that some waiting rooms at stations are closed for public safety. Some Ticket Offices also remain closed or have reduced their opening times. Times on the station information pages may not match up to the current opening times.

Check before you travel
You are advised to check the Journey Planner as close to your time of travel as possible as timetables may be subject to late notice change.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Northern, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

Northern are operating a reduced timetable to ensure that vital train services for key workers can keep running throughout a prolonged coronavirus outbreak.

The revised timetable can be found here.

Where can I find more information?

Northern have a dedicated Coronavirus updates page - you can find the latest information and advice here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Sunday 6 September using the National Rail Enquiries real-time Journey Planner. This is subject to engineering work taking place.

If you are travelling from Monday 7 September  onwards, please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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c2c are operating a standard timetable, subject to alterations for engineering work particularly on evenings and weekends.

Although the service has increased to the maximum level possible, capacity will remain extremely limited as social distancing measures are in place.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

What advice and information is available on crowding and social distancing?

Avoid peak time travel. Currently the earliest services are the busiest, so it is better to delay your journey if you must travel. In particular Barking, London Fenchurch Street and West Ham stations are very busy before 08:00 / 08:30. As many shops begin to reopen, if you do need to travel by train please stay local and avoid peak times by travelling between 11:00 and 14:00.

Avoid the busiest services. c2c's busiest trains are some of the first services from Shoeburyness (04:15, 04:59, 05:13, 05:28, 05:34) and from Grays (05:53, 06:15, 07:17). Please avoid these services, only travel if necessary and stagger when you travel if you can. There is currently twice as much capacity available on trains arriving into central London after 08:00.

Where can I find more information?

More information about what c2c are doing to keep you safe is available here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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The Hull Trains service remains suspended until further notice, as a result of the current travel restrictions and low passenger numbers.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

More information, including answers to frequently asked questions and refund details can be found on the Hull Trains website.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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ScotRail, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

The Scottish Government are advising against all but necessary travel, to help maintain social distancing and keep the railway for those who need it most. 

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

ScotRail are operating a reduced service to ensure that vital train services for key workers can keep running throughout a prolonged coronavirus outbreak.

The timetable includes earlier and later services for NHS staff working hospitals across the country and it will deliver approximately 70% of the normal number of seats available.

What advice and information is available on crowding and social distancing?

Major stations have floor markings and other signs to outline a safe distance of two metres, while some station facilities such as waiting rooms are closed. In order to maintain a physical distance from others, please expect an increase in the time it takes to buy a ticket at a station and to board your train.

Although Ticket Offices and some ticket machines will still accept cash, you are encouraged to use card or contactless payment whenever possible.

Where can I find more information?

The latest travel advice from ScotRail can be found here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Sunday 2 August using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 3 August onwards, please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Grand Central have announced that tickets are now on sale for a phased return of their services from Sunday 26 July onwards.

They’re starting a phased return to service with a minimum of two return trains each day between Bradford Interchange and London Kings Cross, and three daily return services between Sunderland and London Kings Cross. More services will be added as demand increases.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

More details, including refund information, can be found here.

More information, including a Q&A and refund details can be found on our Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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TransPennine Express, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the Transpennine Express train service? 

Due to the current situation regarding the COVID 19 pandemic, amended timetables are in operation across all TransPennine Express routes. The revised timetable and further details can be found here.

You can check your journey on TransPennine Express services up to and including Friday 10 July using the National Rail Enquiries real-time Journey Planner. If you are travelling from Saturday 11 July onwards, please check back nearer the time.

What advice and information is available on crowding and social distancing?

To comply with social distancing rules, TransPennine Express have introduced green and red labels on their trains to indicate where you can and cannot sit. Although seat reservations are currently unavailable (even with the still-available Advance tickets), you can achieve social distancing by finding a seat with a green label on it.

But please note it will not be possible to socially distance at all points throughout a journey so please keep your distance wherever possible

Where can I find more information?

More information, including a Q&A and refund details can be found on our Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Caledonian Sleeper would like to remind all customers that they should only book to travel during the period of Government restrictions if it is absolutely necessary.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

The following services are currently operating:

• Inverness to London Euston
• Glasgow Central to London Euston
• London Euston to Inverness
• London Euston to Glasgow Central

Timetables for these services can be found here.

Customers boarding at Edinburgh, please access the station via the Market Street entrance, which will remain open until 00:45. Boarding begins at 01:00.

If booking the Edinburgh Service, the departure time is after midnight. If you require to book on this service, the date of departure is the date that you are boarding the train. For example, if you require to arrive in London on Monday at 07:49, please select Monday as the date of travel.

The following services are currently suspended:

• Fort William - London Euston (in both directions) - these are suspended up to and including Tuesday 14 July
• Aberdeen - London Euston (in both directions) - these are suspended up to and including Monday 31 August

Refund information:

All guests who booked directly with Caledonian Sleeper will be contacted and receive an automatic refund to the card that was used to make the reservation. If you have not received a refund by 30 June 2020, please contact Caledonian Sleeper and select Change or Refund a Ticket.

Guests who made their reservation with a 3rd party should contact their ticket seller to apply for a refund.

Additional information:  

More information from Caledonian Sleeper can be found here.

More information, including a Q&A and refund details can be found on the Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Check before you travel:

You can check your journey using the National Rail Enquiries Journey Planner.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Avanti West Coast are temporarily operating a reduced timetable for those where travel is necessary. The amended timetable can be found here.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

What advice and information is available on crowding and social distancing?

To help keep you safe when you travel and to support social distancing, Avanti West Coast have reduced the number of available seats onboard their trains. Therefore, you are strongly advised to book a place on the train prior to travelling.

Bookings can be made up to 5 minutes before the scheduled departure on the Avanti West Coast website and app.

If you are a Season ticket holder, please book your place by emailing seat.reservations@avantiwestcoast.co.uk.

Some stations may also operate with a queuing system to ensure social distancing remains in place during peak times.

Currently, peak travel times are between 09:30 and 13:00 and between 16:00 and 18:00 - you are encouraged to travel outside of these times.

Where can I find more information?

Further help and support can be found on the Avanti West Coast website here.

More information can also be found on the National Rail Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You are advised to check your journey using the National Rail Enquiries real-time Journey Planner. The Journey Planner is correct for all journeys up to and including 17 July.

If you are travelling from Saturday 18th July, please check back nearer to the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Greater Anglia and Stansted Express, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

Greater Anglia and Stansted Express are operating a reduced timetable to ensure that vital train services for key workers can keep running throughout a prolonged coronavirus outbreak.

The revised timetables for both Greater Anglia and Stansted Express will take affect from 6 July and can be downloaded here.

What advice and information is available on crowding and social distancing?

Social distancing measures will effectively cut the number of customers able to travel on Greater Anglia / Stansted Express trains by up to 90 per cent – so it’s even more important that people take only necessary journeys.

Passengers should always book online where possible and travel at quieter times, and we urge those who must travel to be considerate of other travellers and staff.

Greater Anglia have produced a guide to help you find less busy trains to travel on. You can find the most up to date information by clicking here.

Where can I find more information? 

You can find the latest travel advice by clicking on the links below:

• Greater Anglia
• Stansted Express

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can plan your journey up to and including Sunday 19th July using the National Rail Enquiries real-time Journey Planner

If you are travelling from Monday 20th July onwards, please check back nearer to the time of travel.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Heathrow Express, along with the rest of the rail industry, is working to support efforts to minimise the spread of coronavirus and to keep services running for essential travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

Heathrow Express are running a reduced, half hourly service to ensure that vital train services for key workers can keep running throughout a prolonged coronavirus outbreak.

Heathrow Express services will depart every 30 minutes:

• London Paddington to Heathrow Terminal 5: 25 and 55 minutes past the hour
• Heathrow Terminal 5 to London Paddington: 12 and 42 minutes past the hour
• Heathrow Terminals 2 & 3 to London Paddington: 17 and 47 minutes past the hour

London Paddington station has a one way system in operation at busy times. This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

Where can I find more information?

The latest travel advice from Heathrow Express can be found here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 17 July using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 18 July onwards, please check back closer to the time.

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LNER, along with the rest of the rail industry, is working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

LNER are temporarily operating a reduced timetable for those where travel is necessary. The amended timetable and additional travel advice can be found here.

There is currently no catering on board LNER trains so you are encouraged to bring your own refreshments.

LNER also have introduced an alcohol free train policy, which means that alcohol is currently not allowed onboard any LNER train.

What advice and information is available on crowding and social distancing?

To help keep you safe when you travel with LNER and to support social distancing, the number of passengers able to travel on each service has been significantly reduced. Therefore, if you are travelling on LNER services you will need to make a reservation before you travel. You can book your seat reservation here.

The following stations have a one-way system in place:

• Leeds: Please ensure you follow the social distancing measures when moving through the station
• Peterborough: Between 06:00 and 20:00, there is a one-way system in place. To enable easier social distancing, you can enter and exit the station at different points. Please follow the signs or ask a member of staff if you are unsure
• London Kings Cross: Customers are to exit from the gates directly opposite them. also if you are travelling on the Underground there is a one way system in place. The entrance for the underground is directly opposite the station. Please follow the floor vinyl's and signage as you leave the station

What is reopening on Monday 6 July?

Waiting rooms and First Class Lounges will reopen on Monday 6 July, at LNER managed stations.

Where can I find more information?

More information, including FAQs and refund information be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Sunday 26 July using the National Rail Enquiries real-time Journey Planner

If you are travelling from Monday 27 July onwards, please check back nearer the time.

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East Midlands Railway, along with the rest of the rail industry, is working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

Local lockdown restrictions - Leicester

On Monday 29th June, the Government announced an extension to lockdown restrictions in Leicester due to a continuing rise in Covid-19 cases. East Midlands Railway will continue to provide a vital service for key workers and to support essential journeys. This will remain the case in Leicester. Additional information, announcements and staff are available to help provide any support and guidance our customers need.

How is this affecting the train service?

East Midlands Railway are operating a reduced timetable to ensure that vital train services are available for key workers, or those who cannot work from home and have no alternative way of travelling.

The revised timetable and more details can be found here.

Customers are advised to plan their journeys online where possible. To help customers with maintaining social distancing on the their services, East Midlands Railway have released a Seat Finder tool which shows how crowded trains are across their network. Please click here to visit the Seat Finder page.

What advice and information is available on crowding and social distancing?

Social distancing measures will effectively cut the number of customers allowed on East Midlands Railway trains by up to 90 per cent – so it’s even more important that people make only necessary journeys. Please check journey planners before you travel and avoid travelling at peak times.

The following stations have one-way systems in place:

Leicester: Please use the front of the station to enter and the northern footbridge leading to the car park to exit.

Peterborough: Between 06:00 and 20:00, there is a one-way system in place. To enable easier social distancing, you can enter and exit the station at different points. Please follow the signs or ask a member of staff if you are unsure.

Where can I find more information?

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 24 July using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 25 July onwards, please check back nearer the time.

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West Midlands Railway, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

A reduced service is operating, however more train services have now been reintroduced into the timetable. The revised timetable can be downloaded here. 

What advice and information is available on crowding and social distancing?

Travel at quieter times. If you can change your routine, please travel between 10:00 and 15:00 or after 18:00 on weekdays. Chances are there'll be more space on board and your ticket will be cheaper too, making it more comfortable for you and for those people that need to travel at busiest times.

No first class at the moment. To maximise space on trains West Midlands Railway have removed first class temporarily. This will aid social distancing, as you can now sit anywhere on the train.

Buy your ticket online. With a barcode ticket, you will avoid you having to stand in line and handle a paper ticket.

Where can I find more information?

You can find more details and safe travel advice on West Midlands Railway's dedicated Coronavirus updates page.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You are advised to check your journey up to and including Friday 17 July using the National Rail Enquiries real-time Journey Planner 

If you are travelling from Saturday 18 July onwards, please check back nearer the time.

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London Northwestern Railway, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

London Northwestern Railway are operating a reduced timetable, the current timetable starting from 5 July can be downloaded here.

Please note that trains on the following routes are suspended until further notice:

• Between Bedford and Bletchley - road transport is in operation
• Between St Albans Abbey and Watford Junction - road transport is in operation and customers may also use Arriva Bus route 321

If you have any feedback on the alternative service being provided for the Marston Vale and Abbey Lines, please complete this online form giving details of your journey, your place of work and your working hours. This will help London Northwestern Railway to understand whether an alternative solution can be found.

All train services have been declassified to aid social distancing.

Social distancing measures will effectively cut the number of people allowed on London Northwestern Railway trains by up to 90 per cent – carriages will be full with around 15 to 20 people on board. If the train is full, you will have to wait for the next available train with space onboard.

Passengers should purchase tickets online where possible and travel at quieter times (between 10:00 and 15:00 and after 18:00), and we urge those who must travel to be considerate of other travellers and staff.

Where can I find more information?

More information, including a Q&A and refund details can be found on our Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You are advised to check your journey up to and including Friday 17 July using the National Rail Enquiries real-time Journey Planner.

If you are travelling from Saturday 18th July onwards, please check back nearer the time.

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Transport for Wales, along with the rest of the rail industry, is working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

Key workers carrying official NHS photo identity cards travel free on Transport for Wales services until 24 July.

How is this affecting the train service?

A reduced service is operating on all routes. The revised timetable can be found here.

What advice and information is available on crowding and social distancing?

Pontypridd station - There is a one way system operating at Pontypridd station. Please make sure you walk in the designated areas.

Trains will not call at the below stations until further notice due to social distancing issues:

• Llanaber - Closest alternative station is Barmouth, which is 2.5 miles away
• Llanbedr - Closest alternative station is Pensarn, which is 1 mile away
• Llandanwg - Closest alternative station is Pensarn, which is 1 mile away.
• Tygwyn. - Closest alternative station is Talsarnau, which is 1.5 miles away.
• Abererch - Closest alternative station is Penychain, which is 2.5 miles away.

• Gilfach Fargoed - Closest alternative station is Bargoed
• Conwy - Closest alternative station is Llandudno Junction
• Llanfairpwll - Closest alternative station is Bangor
• Valley - Closest alternative station is Holyhead
• Hopton Heath - Closest alternative station is Bucknell
• Sugar Loaf - Closest alternative station is Llanwrtyd Wells

In order to maintain a safe distance between the conductor and customers, Transport for Wales need to be able to operate two train doors. Unfortunately due to the short platform length at the above stations, this is not possible

Where can I find more information?

The latest travel advice from Transport for Wales can be found here.

More information, including a Q&A and refund details, can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 17 July using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 18 July onwards, please check back nearer the time.

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Merseyrail, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

Merseyrail are currently operating an amended service to support necessary journeys only. However, changes have been made to the previous reduced timetable with additional services now running across the Merseyrail network. These changes to services have been put in place to support the expected increase in passenger numbers, as more people begin to make necessary journeys across the Liverpool City Region. Details of the train service changes can be found here.

Where can I find more information?

You can find the latest travel advice from Merseyrail here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Sunday 2 August using the National Rail Enquiries real-time Journey Planner

If you are travelling from Monday 3 August onwards, please check back nearer to the time.

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Chiltern Railways, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

As a result, Chiltern Railways are operating an amended timetable, you can download the timetable here.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

What advice and information is available on crowding and social distancing?

Social distancing measures mean capacity on board Chiltern Railways services has been significantly reduced. Please try to travel off-peak between 10:00 and 16:00 and after 19:00.

More advice from Chiltern Railways, including refund information can be found here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Check before you travel:
Monday to Fridays: You can check your journey up to and including Friday 4 September using the National Rail Enquiries real-time Journey Planner. If you are travelling midweek from Monday 7 September onwards, please check back nearer the time.

Weekends: You will soon be able to check your journey on Saturdays and Sundays using the National Rail Enquiries real-time Journey Planner. If you are travelling at weekends from Saturday 11 July onwards, please check back nearer the time.

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South Western Railway, along with the rest of the rail industry, is working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

South Western Railway are operating an amended timetable from 29 June - 3 July and further timetable amendments will take affect from 6 July until further notice. Details of the timetables can be found here

Please be aware that the Wightlink ferries between Portsmouth Harbour and Ryde Pier Head and also between Lymington Pier and Yarmouth have been suspended until further notice. More details can be found here.

How busy will my train be?

Planning your journey is especially important during the coronavirus pandemic. In order to maintain social distancing on trains and at stations, we are asking our customers to travel at quieter times where possible.

You can also use a new guide which South Western Railway have created to find out when their major stations tend get busy on weekdays, and the crowding levels on peak time services. You can access this guide here.

Where can I find more information and advice?

More information from South Western Railway about what is being done to make sure you can travel safely can be found here.

More information including a Q&A and refund details can be found on NRE's dedicated Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
If you are travelling with South Western Railway, you can check your journey up to and including Friday 17 July June using the National Rail Enquiries real-time Journey Planner. If you are travelling from Saturday 18 July onwards, please check back nearer the time.

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Great Western Railway, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.  

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

Great Western Railway are currently operating an amended service, prioritising key routes for those who are delivering essential services as the UK responds to the current situation. Revised timetables can be found here.

What advice and information is available on crowding and social distancing?

Try to not travel when it’s busy. The quieter times are normally between 10:00 and 15:00, and after 19:00.

To help with social distancing, Great Western Railway have reduced the number of spaces available on their trains. Book your ticket in advance and reserve a space on your preferred train if possible – otherwise, they can’t guarantee you’ll be able to board.

Once a train reaches its seating capacity, it will be removed from their booking systems.

London Paddington station has a one way system in operation at busy times. This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

Night Riviera Sleeper

Great Western Railway are running an overnight service again. This will be on Thursdays and Fridays only, in both directions.

From 25 June for the first three weeks, they won’t be selling cabins, just seats. After this, they plan to increase the frequency, and start offering cabins, on a gradual basis. It is recommended that you bring drinks and snacks with you.

More information is available here.

Where can I find more information?

The latest travel advice and safe travel guidelines for Great Western Railway can be found here.

More information can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 17 July using the National Rail Enquiries real-time Journey Planner. Please be aware that last minute alterations may be made to the timetable. You are urged to check the Journey Planner and Live Departure Boards regularly before you travel.

If you are travelling from Saturday 18 July onwards, please check back nearer the time.

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In line with government advice, Transport for London are asking people to avoid public transport if at all possible to help minimise the spread of coronavirus, maintain social distancing and free up the railway for those who need it most and have no alternative way to travel.  

If you can, please walk or cycle. You can find existing and newly created walking and cycling routes around London here.  

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How will this affect my journey?

London Overground:

No service is operating between Surrey Quays and New Cross.

A reduced service is operating on all other routes.

TfL Rail:

There is a 15 minute service operating between London Paddington and Heathrow Airport / Reading. The normal timetable is operating between London Liverpool Street and Shenfield.

Heathrow Airport have confirmed that Terminal 4 is closed and TfL Rail services are running to Terminal 2 / 3 and 5 only.

DLR, London Underground and London Trams:

There is a reduced service operating on DLR, London Underground and London Trams. The Waterloo & City Line is closed.

Some stations are closed, have reduced opening times or are entrance or exit only. This is to ensure TfL staff keep the most used stations and services running to support critical workers. You can check the status of your local station here here.

What are the peak times to avoid travel?

If you must use public transport, please travel outside of the busy times. Current busiest times are between 05:45 and 08.15 and between 16:00 and 17:30. Certain stations, stops and interchanges are particularly busy at this time. You can find the most up to date list of these here.

You are also encouraged to avoid using these stations and lines:

• Central line between South Woodford / Redbridge and Stratford
• Central line between Marble Arch and Tottenham Court Road
• Jubilee line between Stratford and Westminster
• District line between Dagenham Heathway and Aldgate East
• Victoria line
• London Overground between Stratford and Willesden Junction
• DLR between Woolwich Arsenal and Canning Town

Where can I find more information?

More details and travel advice can be found on the TfL Website.

More information, including FAQs and refund advice can be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:

If you are travelling with London Overground, you can check your journey up to and including Friday 24 July using the National Rail Enquiries Journey Planner. 

If you are travelling with TfL Rail, you can check your journey up to and including Friday 17 July using the National Rail Enquiries Journey Planner.

You can check your journey on London Underground, DLR and Tram services using the Transport for London Journey Planner

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CrossCountry, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

Leicester update: Please be aware should you need to travel to or from Leicester, that the Government has announced a further lockdown of the city for the next two weeks, until at least 18 July due to a rise in Covid-19 cases. CrossCountry's focus is to keep services running for those who need to travel, and they will continue to serve Leicester for those travelling for essential reasons.

How is this affecting the train service?

CrossCountry are operating a revised timetable from 6 July to ensure that vital train services can keep running throughout the coronavirus outbreak. CrossCountry will operate many longer trains to provide up to twice the normal capacity.

As the numbers travelling increases more time needs to be allowed at stations for people to board and alight. To achieve this while also maintaining the national railway timetable, a small number of stations will see their CrossCountry services reduced or withdrawn to allow additional time at the more heavily used stations. Trains continue to operate throughout the day on most routes at a reduced frequency and in some cases with a revised calling pattern. You can view the timetable and a list of stations affected here.

What advice and information is available on crowding and social distancing?

If you are making a journey with CrossCountry we strongly advise that you book a place on the train, as availability is limited due to social distancing. If you don’t book a place, you may not be able to travel on you preferred service. You can book a place on the train by:

• Contacting CrossCountry Customer Relations team on 03447 369 123 (Option 3)
• E-mailing Customer Relations at customer.relations@crosscountrytrains.co.uk
• Contacting CrossCountry on twitter @crosscountryuk
• Visiting any staffed station

Reservations can be made up to 5 minutes before departure. Customers are encouraged to reserve via the CrossCountry Customer Relations team or Twitter before making a journey to a staffed station.

Where can I find more information?

The latest advice, including how to travel safely and how to apply for a refund, can be found on CrossCountry's dedicated Coronavirus Page.

More information can also be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
Monday to Fridays: You can check your journey up to and including Friday 4 September using the National Rail Enquiries real-time Journey Planner. If you are travelling midweek from Monday 7 September onwards, please check back nearer the time.

Weekends: You can check your journey on Saturdays and Sundays up to and including Sunday 12 July using the National Rail Enquiries real-time Journey Planner. If you are travelling at weekends from Saturday 18 July onwards, please check back nearer the time.

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Due to a reduction in demand and current restrictions on travelling around Europe in light of coronavirus, Eurostar are running a significantly reduced service.

The UK government are asking people to avoid public transport if at all possible, to help maintain social distancing and keep the railway for those who need it most.

How is this affecting the train service?

Eurostar are running a reduced timetable between London St Pancras International and Paris / Brussels only. Ashford International and Ebbsfleet International stations are also closed for Eurostar services until at least Wednesday 8 July.

Please wear a face mask when travelling with Eurostar

Passengers must wear a face mask or face covering at Eurostar stations and on board Eurostar trains in line with guidelines announced by the UK, French and Belgian governments. Please ensure you have a mask with you when you travel. Any type of mask is suitable as long as it effectively covers your nose and mouth.

If you don’t have a mask you may be refused travel on Eurostar services. Fines may be imposed in the UK, France and Belgium if you’re not wearing a mask. Please note that children under the age of 11 are not required to wear a mask in France and the UK. In Belgium children under the age of 12 years do not have to wear a mask.

Where can I find more information?

Essential travel information can be found on the Eurostar website here.

More details, including FAQs and refund information can also be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

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Gatwick Express services are temporarily suspended until further notice. Southern and Thameslink are still running to and from Gatwick Airport, and will provide journey options to both London and Brighton.

For more information, please visit this page.

Further information:

Gatwick Express have made these change in response to reduced passenger demand for the Airport and to enable train drivers to be used on other services. This is in line with the health guidance issued by Public Health England and therefore please do check before you travel to keep up to date with any last minute alterations.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

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