Latest travel news

A fault with the signalling system between Langley Green and Lye is causing disruption to trains between Birmingham Snow Hill and Stourbridge Junction.

Trains may be cancelled or delayed by up to 45 minutes.

There is no firm estimate yet of how long disruption will last but it is likely to continue until at least the end of the day.

A revised timetable of two trains per hour will run between Birmingham Snow Hill and Worcester Shrub Hill as follows:

• Departing Birmingham Snow Hill at 10 minutes past the hour and 40 minutes past the hour
• Departing Worcester Shrub Hill on the hour and at 30 minutes past the hour

Alternative travel advice:
West Midlands Railway customers may use Chiltern Railways services between Leamington Spa and Birmingham Snow Hill.

You may also use West Midlands Metro between Birmingham Central and West Bromwich Central and National Express West Midlands Buses throughout the West Midlands area.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #LangleyGreen

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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Great Western Railway are operating an amended timetable due to the current coronavirus situation. Revised timetables can be found here. The next planned increase in train services will happen on 12 December.

If you do travel by National Rail, please bring a face covering to wear in enclosed areas of the station and on trains and follow the recommended guidance. Keep a distance from others, carry hand sanitiser and wash your hands regularly.

What advice and information is available on crowding and social distancing?

Great Western Railway have Top Tips for using their services:

• Plan ahead, book in advance and reserve a seat where you can, and download your ticket to a mobile device or smart ticket where you can
• Try not to travel when it’s busy
• To help with social distancing, Great Western Railway have reduced the number of spaces available on their trains where seats can be reserved. Once a train reaches its seating capacity, their systems will not allow a booking to be made, and therefore they can’t guarantee you’ll be able to board.

London Paddington station has a one way system in operation at busy times. This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

Where can I find more information?

The latest travel advice and safe travel guidelines for Great Western Railway can be found here.

More information can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner. Please be aware that last minute alterations may be made to the timetable. You are urged to check the Journey Planner and Live Departure Boards regularly before you travel.

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Avanti West Coast are operating a reduced timetable, in line with current passenger demand and government guidelines. From Monday 7 September further train services will be reinstated, taking the overall service to around 90% of the normal levels.

The amended timetables can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

To help keep you safe when you travel and to support social distancing, Avanti West Coast have reduced the number of available seats onboard their trains. Therefore, you are strongly advised to book a place on the train prior to travelling.

Bookings can be made up to 5 minutes before the scheduled departure on the Avanti West Coast website and app.

If you are a Season ticket holder, please book your place by emailing seat.reservations@avantiwestcoast.co.uk.

Some stations may also operate with a queuing system to ensure social distancing remains in place during peak times.

Currently, peak travel times are between 09:30 and 14:00 and between 16:00 and 18:00 - you are encouraged to travel outside of these times.

Where can I find more information?

Further help and support can be found on the Avanti West Coast website here.

More information can also be found on the National Rail Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
Weekdays are correct in the National Rail Enquiries real-time Journey Planner up to and including Friday 11 December.

If you are travelling at weekends from Saturday 26 September onwards, please check back closer to the time.

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On Monday 7 September we introduced a new timetable. Train times have changed and there are more frequent services on many routes.

We’ve reworked our timetable to give you more space, with around 50,000* extra seats each weekday, so you can travel with confidence.

A map of the service frequency is available here.

We've summarised the changes below and you can check your journey up to Saturday 12 December using the online journey planners. Alternatively, you can create your own personalised timetable.

*We’re providing over 50,000 extra seats compared to the pre-COVID timetable. Data is aggregated - some services may be slightly shorter, but most will be longer.

Summary of changes

To give you more choice and space, we’ve boosted our services up to 98% of our pre-COVID timetable.

High Speed

• More frequent services between London St Pancras International and Faversham
• London St Pancras International to Ebbsfleet International service frequency increases to 4 trains per hour
• Reintroduction of full High Speed service frequency between Dover Priory and Ramsgate

Mainline routes via Ashford International

• London to Ramsgate (via Ashford International and Dover Priory) services will terminate at Dover Priory, but will be replaced by High Speed services between Dover Priory and Ramsgate

Mainline routes via Chatham

• London Victoria to Dover Priory services (via Faversham and Canterbury East) increase to 2 trains per hour
• Gillingham to Faversham service frequency increases to 3 trains per hour
• Sittingbourne to Sheerness-on-Sea frequency increases to 2 trains per hour

Medway Valley line

• Strood to Maidstone West service frequency increases to 2 trains per hour
• Most Tonbridge services will start / terminate at Paddock Wood – meaning you’ll need to change at Paddock Wood for Tonbridge and stations towards London

Metro routes

• Charlton to London Bridge service frequency increases to 2 trains per hour
• Dartford to Gravesend service frequency increases to 4 trains per hour
• London Cannon Street services via Woolwich and Sidcup are reintroduced, running twice per hour
• London Cannon Street services via Woolwich and Bexleyheath are reintroduced, running twice per hour
• Semi fast trains between London Charing Cross and Gravesend are reintroduced, meaning that the frequency of trains at New Eltham, Sidcup, Bexley and Crayford increases to 6 trains per hour

To travel with confidence, please try to travel off-peak, wear a face covering unless you are exempt and maintain social distancing. You can also use our new SeatFinder availability tool to see how busy your train is on our live departure boards.

Please buy your ticket online by signing up for The Key before travelling or use contactless and leave plenty of time for your journey.

Assisted travel

Our Assisted Travel service remains available to passengers as usual. You can find out more and book assistance here.

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c2c are operating a standard timetable, subject to alterations for engineering work particularly on evenings and weekends.

Although the service has increased to the maximum level possible, capacity on board will remain extremely limited as social distancing measures are in place.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

Avoid peak time travel. Currently services before 07:30 are the busiest. You are recommended to defer travel until after 07:30. If you have no choice and do travel on trains before 07:30, please use the back carriages as these typically have more space available.

Avoid the busiest services. A list of c2c's busiest trains can be found here. You are advised to replan your journey to avoid these trains.

Where can I find more information?

More information about what c2c are doing to keep you safe is available here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Saturday 12 December using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
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Transport for Wales are operating a reduced timetable, in line with current passenger demand. The revised timetable can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

New lockdown restrictions:

The Welsh Government has tightened coronavirus laws across a number of counties and boroughs to prevent the virus spreading. You can find the latest information and advice from the Government here.

What advice and information is available on crowding and social distancing?

The capacity of today's services, can be found here. This will help you decide which train to travel on to avoid the busiest times and services.

Your travel status will be subject to live and ongoing review, with checks by British Transport Police, TfW Rail Revenue inspectors and Security staff. Under conditions of over-capacity at stations and on trains, you may be denied travel until capacity drops.

Pontypridd station:

There is a one way system operating at Pontypridd station. Please make sure you walk in the designated areas.

No service to some stations:

In order to maintain a safe distance between the conductor and customers, Transport for Wales need to be able to operate two train doors. Due to the short platform length at some stations, this is not possible. As a result, trains will not call at the below stations until further notice:

• Llanaber - Closest alternative station is Barmouth, which is 2.5 miles away
• Llanbedr - Closest alternative station is Pensarn, which is 1 mile away
• Llandanwg - Closest alternative station is Pensarn, which is 1 mile away
• Tygwyn - Closest alternative station is Talsarnau, which is 1.5 miles away
• Abererch - Closest alternative station is Penychain, which is 2.5 miles away
• Gilfach Fargoed - Closest alternative station is Bargoed, which is 1 mile away
• Llanfairpwll - Closest alternative station is Bangor, which is 4.5 miles away
• Valley - Closest alternative station is Holyhead, which is 3.5 miles away
• Hopton Heath - Closest alternative station is Bucknell, which is 3.5 miles away
• Sugar Loaf - Closest alternative station is Llanwrtyd Wells, which is 3 miles away

Where can I find more information?

The latest travel advice from Transport for Wales can be found here.

More information, including a Q&A and refund details, can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS in Wales, please click here.

Check before you travel:
You can check your journey up to and including Friday 11 December using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 12 December onwards, please check back nearer the time.

Twitter:
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Grand Central are operating a reduced timetable, in line with current passenger demand and government guidelines.

Grand Central are operating their full normal timetable, with four return services between Bradford Interchange and London Kings Cross and five return services between Sunderland and London Kings Cross.

More details can be found here.

Social distancing and safe travel advice:

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Please be aware that reservations are required on all Grand Central services. More details on how you can reserve your seat are available here.

Catering has been removed from all trains so please bring your own refreshments.

Where can I find more information?

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Check before you travel:

You can check your journey using the National Rail Enquiries Journey Planner.

Twitter:
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West Midlands Railway are operating an amended timetable, although many routes have now returned to pre-COVID levels of capacity. The revised timetable can be downloaded here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

How is this affecting the train service?

Following the return of schools and workplaces across the West Midlands, thousands of extra seats are now in service.

Some routes are not yet able to be stepped up to the full service frequency, although West Midlands Railway are using all their carriages to make sure they’ve got the longest trains across all routes.

What advice and information is available on crowding and social distancing?

Travel at quieter times. If you can change your routine, please travel between 10:00 and 15:00 or after 18:00 on weekdays. Chances are there'll be more space on board and your ticket will be cheaper too, making it more comfortable for you and for those people that need to travel at busiest times.

No first class at the moment. To maximise space on trains, West Midlands Railway have removed first class temporarily. This will aid social distancing, as you can now sit anywhere on the train.

Buy your ticket online. With a barcode ticket, you will avoid you having to stand in line and handle a paper ticket.

Where can I find more information?

You can find more details and safe travel advice on West Midlands Railway's dedicated Coronavirus updates page.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey on weekdays and Saturdays using the National Rail Enquiries real-time Journey Planner.

Sundays are correct up to 27 September. If you are travelling on a Sunday from 4 October onwards, please check back nearer the time.

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The Heart of Wales Line is currently closed between Llanelli and Shrewsbury. This is due to a freight train which derailed near Llangennech, and damage as a result of extreme weather between Llandrindod Wells and Craven Arms.

How is this affecting the train service?

Trains are unable to run between Llanelli and Shrewsbury.

Network Rail is working around the clock to repair both sites with the storm damage expected to be finished in November, while the section of the Heart of Wales line near Llangennech will reopen in the New Year.

Alternative travel options

Replacement buses:

Buses and minibuses will replace trains along the whole of the Heart of Wales Line route between Swansea and Shrewsbury. For those stations with minibus-only access, customers may be required to change between larger buses and minibuses.

Buses will call at Hopton Heath by request.

The duration of road journeys can be considerably longer than the trains they replace. The duration of a typical bus journey along the whole route is between 6 and 7 hours.

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

Alternative rail routes:

Through travel along the whole of this route can be made via Newport / Hereford / Shrewsbury (Marches route).

Longer journeys, that involve starting or ending a journey at a station on the Heart of Wales Line, can be made via the Marches route and connecting with buses at Shrewsbury / Craven Arms / Swansea / Llanelli, providing such a journey can be completed using the advertised train and bus replacement services currently in place.

What happened?

On Wednesday 26 August, a freight train transporting diesel fuel derailed and caught fire in the Llangennech area. The remaining diesel from the wagons has been removed and the damaged wagons have all been removed from site by road. Network Rail are now repairing damage to the rail infrastructure. Regular updates from Network Rail can be found here and a short video can also be viewed here.

On Wednesday 12 and Thursday 13 August, extreme weather resulted in damage to the railway in various locations between Llandrindod Wells and Craven Arms. The damage included a 350m stretch of ballast being washed away and a significant amount of debris being washed onto the track, resulting in the track being completely buried in some areas. Network Rail engineers are working around the clock to inspect and repair the damage, and will confirm how long the closure will last as soon as possible. More details can be found here.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #HeartOfWalesLine

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
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In line with current passenger demand and government guidelines, Greater Anglia have resumed operating a nearly full timetable with the exception of the London Liverpool Street - Norwich route. Stansted Express is operating a reduced half hourly service.

The latest timetable information for both Greater Anglia and Stansted Express can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

Social distancing measures will effectively cut the number of customers able to travel on Greater Anglia / Stansted Express trains by up to 90 per cent. To help manage this, please consider travelling at less busy times. Greater Anglia have produced a guide to help you find less busy trains to travel on. You can find the most up to date information by clicking here.

Customers should book online where possible, but if you do need to purchase your ticket at a station please use contactless payment if you are able to.

Please be considerate of other travellers and follow the social distancing advice given to you by staff.  

Where can I find more information? 

You can find the latest travel advice by clicking on the links below:

• Greater Anglia
• Stansted Express

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can plan your journey up to and including Friday 2 October using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 3 October onwards, please check back nearer to the time of travel.

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TransPennine Express are operating a reduced timetable, in line with current passenger demand and government guidelines. The revised timetable, which is approximately 85% of the normal service, can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

You are advised to book your ticket online in advance but if you do use a ticket office or ticket machine, please use contactless payment where possible. Cash will be accepted if you have no alternative.

Quieter times on TransPennine Express trains are between 10:00 and 15:00 and after 18:00 - you are advised to travel during these times if you can.

Where can I find more information?

The latest safe travel advice from TransPennine Express can be found here.

More information, including a Q&A and refund details can be found on our Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:

You can plan your journey up to and including Saturday 12 December using the National Rail Enquiries real-time Journey Planner. Some weekend and late night / early morning services may be effected by engineering work.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

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Transport for London are restoring services and are running near-normal service levels.

Please continue to follow the latest advice from government and public health officials. If you do travel by Transport for London services, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

If you are able, please consider walking or cycling. You can find existing and newly created walking and cycling routes around London here.   

How will this affect my journey? 

London Overground:

A slightly reduced service is operating.

TfL Rail:

There are two trains per hour operating between London Paddington and Heathrow Airport and two trains per hour between London Paddington and Hayes & Harlington.

The normal timetable is operating between London Paddington and Reading and between London Liverpool Street and Shenfield.

DLR and London Underground:

There is a slightly reduced frequency service operating on most DLR and London Underground routes. The Waterloo & City Line remains closed until further notice and there is currently no night Tube service.

Some stations are closed, have reduced opening times or are entrance or exit only. You can check the status of your local station here here.

What are the peak times to avoid travel?

If you must use public transport, please travel outside of the busy times. Current busiest times are between 05:45 and 08.15 and between 16:00 and 17:30. Certain stations, stops and interchanges are particularly busy at this time. You can find the most up to date list of these here. You can also see here for the most up to date information on how busy each station is.

The below lines are also particularly busy:

• Central line between South Woodford / Redbridge and Stratford
• Central line between Marble Arch and Tottenham Court Road
• Jubilee line between Stratford and Westminster
• District line between Dagenham Heathway and Aldgate East
• Victoria line
• London Overground between Stratford and Willesden Junction
• DLR between Woolwich Arsenal and Canning Town

Where can I find more information?

More details and travel advice can be found on the TfL Website.

More information, including FAQs and refund advice can be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:

If you are travelling with London Overground, you can check your journey using the National Rail Enquiries Journey Planner. 

If you are travelling with TfL Rail, you can check your journey up to and including Friday 4 December using the National Rail Enquiries Journey Planner.

You can check your journey on London Underground, DLR and Tram services using the Transport for London Journey Planner

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All lines remain closed between Stonehaven and Montrose as the emergency services continue to work at the site of the derailed train near Stonehaven.

As a result of this, no trains can run between Stonehaven and Montrose. Trains between Aberdeen and Glasgow Queen Street / Edinburgh may also be cancelled or revised.

There is currently no estimate for when the line will fully reopen.

ScotRail:

Amendments to service:

• Trains between Aberdeen and Glasgow Queen Street will only run between Dundee and Glasgow Queen Street
• Trains between Aberdeen and Dundee / Edinburgh will not run
• Trains between Inverurie / Aberdeen and Montrose will not run
• A shuttle train service will run between Aberdeen and Stonehaven, calling at Portlethen, and some will extend to start / terminate at Inverurie or Dyce
• A shuttle train service will run between Arbroath and Dundee, and some will extend to start / terminate at Edinburgh
• A limited stop shuttle train service will run between Montrose and Edinburgh (Monday to Saturday) and between Montrose and Dundee (Sundays)

Alternative travel options:

It’s critical that passengers take personal responsibility for their travel choices and follow ScotRail's 5 rules for safer travel when using the railway. This includes wearing a face covering at all stages of your journey with ScotRail - in station and on train. If your journey isn’t necessary, you should consider all alternative arrangements.

Rail replacement transport is running between Aberdeen and Dundee. Buses will be operated by Merlin Travel, First Aberdeen, Watermill Coaches, Kineil Coaches, Eazy Coaches and Ratho Coaches.

Please note: due to physical distancing on replacement buses, capacity is extremely limited.

LNER:

Trains will not run between Aberdeen and Edinburgh. Replacement road transport is running between Aberdeen and Edinburgh in both directions. Buses should connect with train services, please speak with station staff for more information

CrossCountry:

Trains are unable to run between Aberdeen and Edinburgh. Rail replacement buses provided by CrossCountry will operate between Aberdeen, Dundee and Edinburgh in both directions.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Replacement bus travel advice:

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

Twitter:
If you would like to follow this incident on Twitter, please use #Stonehaven

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
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Train companies have introduced extra services to support the start of the academic year, allow us to meet increased demand and help with social distancing. Details of the uplifted timetables are available via the Train Operating Company links towards the bottom of this page.

Despite these changes, social distancing means there will still be reduced capacity on trains. Please follow the advice given by your train operator regarding planning your journey. You also need to follow the latest advice from government and public health officials.

If you need to travel by National Rail, you must wear a face covering (unless you are exempt).

Please also follow the recommended guidance before you set off:

• Plan ahead and consider travelling at quieter times
• Carry hand sanitiser and wash your hands before and after travelling
• Follow social distancing guidance at stations, on platforms and on trains
• Do not travel if you or anyone in your household are showing symptoms of Covid-19

For the latest Coronavirus guidance from the NHS, please visit nhs.uk/coronavirus.

Answers to the common questions that you are asking about train services can be found on our dedicated Coronavirus page.

You can click on the links below to find out more information from each Train Operating Company:

• Avanti West Coast
• c2c
• Caledonian Sleeper
• Chiltern Railways
• CrossCountry
• East Midlands Railway
• Eurostar
• Gatwick Express
• Grand Central
• Great Northern
• Great Western Railway
• Greater Anglia / Stansted Express
• Heathrow Express
• Hull Trains
• LNER
• London Northwestern Railway
• London Underground / London Overground / TfL Rail
• Merseyrail
• Northern
• ScotRail
• Southeastern
• South Western Railway
• Southern
• Thameslink
• TransPennine Express
• Transport for Wales
• West Midlands Railway

Waiting Rooms and Ticket Offices:
Some waiting rooms at stations remain closed for public safety. Some Ticket Offices also remain closed or have reduced opening times. Times on the station information pages may not match up to the current opening times.

Check before you travel
You are advised to check the Journey Planner as close to your time of travel as possible as timetables may be subject to late notice change.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

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CrossCountry are operating a reduced timetable, in line with current passenger demand and government guidelines.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Leicester: CrossCountry will continue to run the planned reduced timetable throughout the local lockdown. The latest government advice can be found here.

How is this affecting the train service?

CrossCountry are running a special timetable to keep services running throughout the coronavirus pandemic. CrossCountry will operate many longer trains to provide up to twice the normal capacity.

As more people return to work and education over the coming weeks, CrossCountry have made some changes and strengthened their timetables to support this additional demand. This includes returning to some stations for the first time since March. You can view the timetable here.

What advice and information is available on crowding and social distancing?

You must make a seat reservation when you purchase your ticket. Each customer will receive a reservation which will include your seat number and coach detail.

This change means that more customers are able to travel as part of CrossCountry's safer travel pledge. The seat reservations will allow you to socially distance from other customers, with the allocation of a window seat. Please stick to your reservation to ensure that everyone can travel safely.

For customers who have already bought a ticket, you can book a seat reservation on the train by:

• Contacting CrossCountry Customer Relations team on 03447 369 123 (Option 3)
• E-mailing Customer Relations at customer.relations@crosscountrytrains.co.uk
• Contacting CrossCountry on twitter @crosscountryuk
• Visiting any staffed station

Reservations can be made up to 5 minutes before departure. Customers are encouraged to reserve via the CrossCountry Customer Relations team or Twitter before making a journey to a staffed station.

Where can I find more information?

The latest advice, including how to travel safely and how to apply for a refund, can be found on CrossCountry's dedicated Coronavirus page.

More information can also be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 11 December using the National Rail Enquiries real-time Journey Planner.

If you are travelling from Saturday 12 December, please check back nearer to the time.

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Heathrow Express are operating a reduced timetable, in line with current passenger demand and government guidelines.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

How is this affecting the train service?

Heathrow Express are running a reduced, half hourly service.    

What advice and information is available on crowding and social distancing?

You are encouraged to book in advance and online if possible or travel contactless or Oyster card. Please note that ticket machines are not currently accepting cash payments.

London Paddington station has a one way system in operation at busy times. This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

Where can I find more information?

The latest safe travel advice from Heathrow Express can be found here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 2 October using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 3 October onwards, please check back closer to the time.

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Hull Trains are operating a reduced service. The interim timetable can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

You are encouraged to book online as capacity on board will be reduced and e-tickets are encouraged over paper tickets. Onboard catering will not be available, so please bring your own refreshments.

Where can I find more advice and information?

More information, including safe travel advice and onboard social distancing arrangements, can be found on the Hull Trains website.

More information can also be found on the National Rail Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 30 October using the National Rail Enquiries real-time Journey Planner.

If you are travelling from Saturday 31 October onwards, please check back closer to the time of travel.

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LNER are continuing to operate a reduced timetable, in line with current passenger demand and government guidelines. The amended timetable can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

To help keep you safe when you travel with LNER and to support social distancing, the number of passengers able to travel on each service has been significantly reduced. Therefore, if you are travelling on LNER services you will need to make a reservation before you travel and you must sit in your designated seat. You can book your seat reservation here.

The following stations have a one-way system in place:

• Leeds: There is a one way system in place, and the southern entrance is operating as exit only. Please ensure you follow the social distancing measures when moving through the station.
• Peterborough: Between 06:00 and 20:00, there is a one-way system in place. To enable easier social distancing, you can enter and exit the station at different points. Please follow the signs or ask a member of staff if you are unsure.
• London Kings Cross: Customers are to exit from the gates directly opposite them. also if you are travelling on the Underground there is a one way system in place. The entrance for the underground is directly opposite the station. Please follow the floor vinyl's and signage as you leave the station.

Where can I find more advice and information?

Safe travel advice from LNER can be found here.

More information, including FAQs and refund information be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journeys on weekdays up to and including Friday 11 December using the National Rail Enquiries real-time Journey Planner

Weekends are subject to engineering work and are correct in Journey Planners until 24 October.

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London Northwestern Railway are operating an amended timetable, which can be downloaded here. Following changes on 6 September, there are now significantly more seats and services into and out of London Euston.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt. 

What advice and information is available on crowding and social distancing?

Social distancing measures will reduce the number of people allowed on London Northwestern Railway trains. London Northwestern Railway are running trains with as many carriages as possible to maximise space on board, but if the train is full you will have to wait for the next available train with space on board.

All train services have been declassified (i.e. there is no First Class) to aid social distancing.

Passengers should purchase tickets online where possible and travel at quieter times (between 10:00 and 15:00 and after 18:00), and we urge those who do travel to be considerate of other travellers and staff.

Where can I find more information?

The latest travel advice from London Northwestern Railway can be found here.

More information, including a Q&A and refund details can be found on our Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey on weekdays and Saturdays using the National Rail Enquiries real-time Journey Planner.

Sundays are correct in the planner up to 27 September. If you are travelling on a Sunday from 4 October onwards, please check back nearer the time.

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Northern are operating a reduced timetable, in line with current passenger demand and government guidelines. The revised timetable can be found here.

Please travel safe. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Regional restrictions:

If you are travelling to or from an area affected by the regional COVID-19 restrictions, please follow government guidance for your area. 

What advice and information is available on crowding and social distancing?

Capacity on Northern trains is significantly limited and measures have been put in place to encourage social distancing. If you choose to travel, please remember to:

• Buy your ticket online or pay by contactless where possible
• Respect the social distancing rules   
• Follow the instructions at stations and of staff 
• Wear a face covering, unless you have a medical exception that prevents you from doing so
• Take your face covering and litter with you  
• Wash your hands before and after your journey  
• Avoid rush hour and travel at quieter periods where possible
• Allow extra time for your journey

Manchester Piccadilly - Rose Hill Marple Line Closure:

As a result of the pandemic, a reduced service is running between Manchester Piccadilly and Rose Hill Marple from Monday 14 September until Monday 14 December.

Where can I find more information?

You can find the latest travel information from Northern here.

Northern also have a comprehensive list of Frequently Asked Questions, which are available here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Saturday 12 December using the National Rail Enquiries real-time Journey Planner. This is subject to engineering work taking place.

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Caledonian Sleeper are operating a reduced timetable, in line with government restrictions and guidelines, The amended timetable can be found here.

Please continue to follow the latest advice from government and public health officials. In line with Government guidance, all guests are to wear a face covering when in the station environment and on train, unless exempt. Guests are not required to wear a face covering when inside their own room on board.

The following services are currently operating in both directions:

• Inverness - London Euston
• Fort William - London Euston (via Glasgow Queen Street)
• Edinburgh - London Euston

The following services are currently suspended (in both directions) up to and including Friday 2 October:

• Aberdeen - London Euston
• Glasgow Central - London Euston (customers can rebook onto the services operating to / from Glasgow Queen Street or Edinburgh)

Additional information:  

More information from Caledonian Sleeper, including obtaining a refund where necessary, can be found here.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Check before you travel:

You can check your journey up to and including Friday 2 October using the National Rail Enquiries Journey Planner.

If you are travelling from Saturday 3 October onwards, please check back nearer the time.

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East Midlands Railway are operating a near-normal timetable, which is around 97% of normal service levels.

The revised timetable and more details can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Local lockdown restrictions - Leicester

Local lockdown restrictions remain in place in Leicester City. East Midlands Railway will continue to operate its advertised timetable. You can find the latest government advice here. The Government will again review any restrictions in Leicester by 24 September.

What advice and information is available on crowding and social distancing?

Social distancing measures will significantly reduce the number of customers allowed on East Midlands Railway trains – please check journey planners before you travel and avoid travelling at peak times.

Customers are advised to plan their journeys online where possible. To help customers with maintaining social distancing on the their services, East Midlands Railway have released a Seat Finder tool which shows how crowded trains are across their network. Please click here to visit the Seat Finder page.

The following stations have one-way systems in place:

Leicester: Please use the front of the station to enter and the northern footbridge leading to the car park to exit.

Peterborough: Between 06:00 and 20:00, there is a one-way system in place. To enable easier social distancing, you can enter and exit the station at different points. Please follow the signs or ask a member of staff if you are unsure.

Where can I find more information?

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 11 December using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 12 December onwards, please check back nearer the time.

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ScotRail are currently operating more than 90% of normal services, with a full service running during peak times.

The suspension of driver training during lockdown, due to physical distancing rules making it impossible for two people to sit in the drivers cab at the same time, means it’s not yet possible for a full service to operate. Where a reduced service must operate, it will be at the times of day when fewest people travel.

We continue to ask you to consider alternative travel options where possible, including walking and cycling, to keep space free for those who need to travel by train.

What advice and information is available on crowding and social distancing?

If you are travelling by train please follow these 5 rules for safer travel -

1. Don't travel if you feel unwell
2. Avoid main commuting times (between 07:00 and 09:00 and between 16:00 and 18:30)
3. Don't board a train if you think it is unsafe
4. Wear a face covering and maintain social distancing
5. Be patient - most seats need to be empty

Major stations have floor markings and other signs to outline a safe distance, while some station facilities such as waiting rooms are closed. In order to maintain a physical distance from others, please expect an increase in the time it takes to buy a ticket at a station and to board your train.

Although Ticket Offices and some ticket machines will still accept cash, you are encouraged to use card or contactless payment whenever possible.

Where can I find more information?

The latest travel advice from ScotRail can be found here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, please click here.

Check before you travel:
You can check your journey up to and including Saturday 12 December using the National Rail Enquiries real-time Journey Planner

If you are travelling from Sunday 13 December onwards, please check back nearer the time.

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South Western Railway are continuing to operate a reduced timetable, although train capacity has now been increased to help you maintain social distancing. Further train services have been reintroduced, increasing capacity at busy times on weekday services. A near normal service will be operating on weekends.

You can find the latest timetables, which will run until Friday 11 December, here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What can I do to travel safely?

Planning your journey is especially important during the coronavirus pandemic. In order to maintain social distancing on trains and at stations, we are asking our customers to travel at quieter times where possible. You can use this guide to find out which stations and services tend to be the busiest so you can plan your journey accordingly.

You are encouraged to buy your ticket online in advance and if you do need to buy a ticket at a station, please use contactless payments - all ticket offices and most ticket machines are not currently accepting cash.

Please allow more time for your journey as queuing systems may be in place and please follow advice from on board and station staff. Floor markings and stickers around stations and on board trains will help you to travel socially distant.

Where can I find more information and advice?

More information from South Western Railway about what is being done to make sure you can travel safely can be found here.

More information including a Q&A and refund details can be found on NRE's dedicated Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
If you are travelling with South Western Railway, you can check your journey up to and including Friday 11 December by using the National Rail Enquiries real-time Journey Planner.

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Merseyrail have changed their revised timetable, as schools reopen and many employees begin to return to their places of work. The timetable showing the increased service levels can be found here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

Merseyrail encourage customers to use contactless payment where possible. If you do need to use cash, please use the ticket machines available.

Where can I find more information?

Travel advice from Merseyrail and answers to FAQs can be found here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to Sunday 6 December by using the National Rail Enquiries real-time Journey Planner.

If you are travelling from Monday 7 December, please check back closer to the time.

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Chiltern Railways are operating a reduced timetable, in line with current passenger demand and government guidelines

This timetable represents approximately 90% of a normal Chiltern Railways service and you can download the timetable here.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

What advice and information is available on crowding and social distancing?

Social distancing measures mean capacity on board Chiltern Railways services has been significantly reduced. Please try to travel off-peak, between 10:00 and 16:00 and after 19:00.

You are also encouraged to book online in advance or use contactless payment in stations, to reduce the amount of social contact.

Where can I find more information?

More advice from Chiltern Railways, including refund information can be found here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Check before you travel:
You can check your journey up to and including Friday 11 December using the National Rail Enquiries real-time Journey Planner. If you are travelling Saturday 12 December onwards, please check back nearer the time.

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Due to a reduction in demand and current restrictions on travelling around Europe in light of coronavirus, Eurostar are running a reduced service.

Please continue to follow the latest advice from government and public health officials, both here in the UK and in the country where you are travelling to / from. This advice can change at very short notice, particularly the need to quarantine and self-isolate.

How is this affecting the train service?

Eurostar are running a reduced timetable between London St Pancras International and Paris / Lille / Brussels / Rotterdam / Amsterdam.

Please note that Ashford International and Ebbsfleet International stations are closed for Eurostar services until further notice.

Please wear a face mask when travelling with Eurostar.

Passengers must wear a face mask or face covering at Eurostar stations and on board Eurostar trains in line with guidelines announced by the UK, French, Belgian and Dutch governments. Please ensure you have a mask with you when you travel. Any type of mask is suitable as long as it effectively covers your nose and mouth.

If you don’t have a mask you may be refused travel on Eurostar services. Fines may be imposed by the authorities if you’re not wearing a mask. Please note that children under the age of 11 are not required to wear a mask in France and the UK. In Belgium and the Netherlands children under the age of 12 years do not have to wear a mask.

Where can I find more information?

Essential travel information can be found on the Eurostar website here.

More details, including FAQs and refund information can also be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

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Gatwick Express services remain temporarily suspended until further notice. Southern and Thameslink are still running to and from Gatwick Airport, and will provide journey options to both London and Brighton.

For more information, please visit this page.

Further information:

Gatwick Express have made these change in response to reduced passenger demand for the airport and to enable train drivers to be used on other services. This is in line with the health guidance issued by Public Health England and therefore please do check before you travel to keep up to date with any last minute alterations.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

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