Alexandra Palace (AAP)

Managed by Great Northern 

 
Alexandra Palace station
Station Road
Alexandra Park
Greater London
N22 7ST
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Yes - cafe in ticket hall and on platform 1
  • ATM machine

    ATM machine ATM located in ticket hall
  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

Alexandra Palace

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Route planning around the station including maps and platforms

Show [AAP] route

 

Station Message: Alert!

From Monday 6 April until further notice this ticket office will be temporarily closed due to the coronavirus pandemic

Getting to and from the station

 

Bicycle parking

YES
Storage location
Inside booking office, and opposite booking office
Storage spaces
5
Storage CCTV
Yes
Car Park
No
Onward travel information
Information to plan your onward journey is available in a printable format can be found here
Taxi
YES
Accessible taxis
Yes
Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:15 - 13:00
15:15 - 19:20
Saturday 08:45 - 15:45
Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Top-Up is only available from the ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
Yes
Smartcards are available online at: www.greatnorthernrail.com/thekeysmartcard
Penalty fares
Penalty fares apply for Great Northern 
More information about Penalty fares
London fare zone
Zone 3

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:00 - 13:00
15:15 - 19:20
Saturday 08:45 - 15:45
Sunday Closed
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Ticket office, gateline and on platforms 1, 2 and 3/4.
Lost Property
Yes
Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
Monday - Sunday 07:00 - 22:00
greatnorthernrail.com/lostproperty
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
Yes
ATM located in ticket hall
Public Wi-Fi
Yes
Wifi information at this station
Refreshment facilities
Yes
Yes - cafe in ticket hall and on platform 1
Shops
Yes
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 058 2844
Helpline opening hours
Monday - Sunday 07:00 - 22:00
Staff help available
Yes
Staff help available opening times
Monday - Friday 06:15 - 13:00
15:15 - 19:20
Saturday 08:45 - 15:45
Sunday Closed
Ramp for train access
No
Step free access coverage
No
Step free access note
This is a Category C station: This station does not have step-free access. Assistance Meeting Point is in the Ticket Hall next to the taxi office.
Wheelchairs available
No

Station Map

 
Station plan

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