Last updated:Today at 23:28
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
Alexandra Palace station, Station Road, Alexandra Park, Greater London, N22 7ST
Zone 3
Yes
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Yes
Yes
No
Yes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Yes
Yes
For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
There is no ramp available to provide level access between train and platform at this station
Yes
No
Yes
This station does not have step-free access to any platform.
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is in the Ticket Hall next to the taxi office.
Yes
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Yes
Yes
No
No
Yes
Waiting Rooms normally available when station is staffed..
A heated waiting room is available on platforms 3 & 4.
Yes
Yes
Yes
No
There is no ramp available to provide level access between train and platform at this station
Yes
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
No
No
No
Yes
Waiting Rooms normally available when station is staffed..
A heated waiting room is available on platforms 3 & 4.
Yes
Yes
Yes
Yes
No
5 spaces
Stands
Inside booking office, and opposite booking office
Yes
There are no cycle hire facilities at this station
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
Yes
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.