Last updated:Today at 23:28
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
Alexandra Palace (AAP)
Alexandra Palace station, Station Road, Alexandra Park, Greater London, N22 7ST
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 13:00, 15:15 - 19:20
- Opening Hours Saturday: 08:45 - 15:45
- Opening Hours Sunday: No
London Fare Zone
Zone 3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
There is no ramp available to provide level access between train and platform at this station
Customer Help Points
Yes
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is in the Ticket Hall next to the taxi office.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
No
Accessible Toilets
No
Waiting rooms
Yes
Waiting Rooms normally available when station is staffed..
A heated waiting room is available on platforms 3 & 4.
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Yes
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
There is no ramp available to provide level access between train and platform at this station
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Waiting Rooms normally available when station is staffed..
A heated waiting room is available on platforms 3 & 4.
Seating Area
Yes
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
No
Bicycle Storage
Spaces
5 spaces
Type of Storage
Stands
Location
Inside booking office, and opposite booking office
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
Yes
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.