Last updated:Today at 12:01
Train companies affected:South Western Railway
Last updated:Today at 11:59
Train companies affected:National Rail
Ashford (Surrey) (AFS)
Ashford (Surrey) station, Station Approach, Ashford, Surrey, TW15 2QN
The ticket office at Ashford (Surrey) will be closing at 1230 on Saturday 26 July 2025.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:25 - 13:25
- Opening Hours,Saturday: 08:00 - 14:00
- Opening Hours,Sunday: 08:55 - 16:25
Location
The ticket office is located on Platform 2.
A Ticket Vending Machine with a video help link is located near the station entrance and on platform 1.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- No
Use Oyster Pay as you go here
No
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Information Available
- Yes - from information point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:25 - 13:25
- Information Services Opening Times,Saturday: 08:00 - 14:00
- Information Services Opening Times,Sunday: 08:55 - 16:25
Staff Help Available
- Staff Help Available,Monday to Friday: 06:30 - 10:30
- Staff Help Available,Saturday to Sunday: Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ashford.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Waiting rooms
Available
The waiting room is only opening during ticket office opening hours.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
2 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:30 - 10:30
- Staff help available,Saturday to Sunday: Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
There are Help Points
Toilets
Available
The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Available
The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.
Baby Changing
Unavailable
Waiting Rooms
Available
The waiting room is only opening during ticket office opening hours.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Spaces
92 spaces
Accessible spaces
2 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £3.00
- Rate per day £6.00
- Rate on Saturday £3.00
- Rate on Sunday £3.00
- Rate per week £23.90
- Rate per month £84.70
- Rate per 3 months £254.10
- Rate per year £847.00
Notes
RingGo Code 2036.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.00.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £9.00.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Unavailable
Public Telephones
Yes
Public Wi-Fi
Available
Post Boxes
Available
Bicycle Storage
Spaces
24 spaces
Type of Storage
Racks
Location
Car park
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are wide/long cycle/mobility scooter space(s) available with charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Woodthorpe Road - London Transport bus stops
Information to plan your onward journey is available in a printable format here
